We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well worth a visit”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mercure Grand Hotel Biedermeier Wien
Ranked #94 of 358 Hotels in Vienna
Certificate of Excellence
Reviewed May 19, 2013

A very charming, comfortable hotel. Room was clean and comfortable.
10-15 minute walk to centre of town
Staff were extremely helpful, even arranged a packed breakfast for our 5am departure.We'd definitely book this hotel again.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Catherine299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded May 20, 2013

Dear Guest,

Thank you very much for having chosen the Mercure Grand Hotel Biedermeier and for having taken the time to post your review on tripadvisor.

We are delighted to read that you were really satisfied and that you felt comfortable in our Hotel. Your comments are a big motivation to all of us. Please rest assured that i will share your feedback with our entire team.

We hope to welcome you back very soon.

Best regards

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,237)
Traveler rating
Traveler type
Time of year
Language

505 - 511 of 1,237 reviews

Reviewed May 19, 2013

I had the privilege of staying at this hotel on business and thoroughly enjoyed it. It was in a great area of town that provided a large number of restaurants and shopping. It's not far from the river which is a great place to run or walk. The rooms were small but well appointed and the internet was excellent. Overall, a great stay.

Room Tip: No sure if any rooms have a great view. Their are a bunch of stairs to climb on most floors though.
See more room tips
  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jordan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded May 20, 2013

Dear Guest,

Thank you very much for your recent stay at the and your kind note on TripAdvisor.

We are delighted to read that you had an enjoyable time with us during your stay and you took benefits of our location which is indeed perfect for travellers. Thank you for the privelege of hosting you.

We are looking forward to welcome you back to our hotel if your travel plans bring you ever back to Vienna.

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

This was our second trip to this hotel, again it was a pleasure to stay there, I requested the room we had had last year and the hotel were happy to oblige, one of the pluses is that none of the rooms overlook the main road. The buffet breakfast is wonderful my husband had the omelette everyday freshly cooked as you wait. Reception were helpful and effecient, if we ever go back to Vienna we will stay here again

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank IrisCudd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded May 20, 2013

Dear Ms. Cudd,

First of all, I would like to thank you for your recent visit to Mercure Grand Hotel Biedermeier and for taking the time to share your experience on TripAdvisor.

It makes me proud to read that you enjoyed your time with us again and I am delighted that you were satisfied with the service you received from our employees.
Thank you particularly for the wonderful words regarding our reception staff. Comments such as yours are what make our jobs rewarding and it will give me great pleasure to communicate your kind remarks to our entire team.

Thank you once again for your kind words and we are looking forward to welcoming you back to our hotel soon.

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013 via mobile

The only cons we can find but are tolerable: 1) room was too small. I'm Asian and I find the room small for my size. We had to be careful weaving our way in the room from the beds to the bathroom, we also had to be very mindful of our things in the tiny tables because they might fall and break or spill. 2) Our drinking cups and glasses aren't changed daily. 3) There's no wifi in the room but the wifi in the lobby is strong so that's good enough for me.

Pros: 1) very good location! Near a number of grocery stores and just a walking distance to shopping malls and restaurants. You can also just opt to stroll around and shop in boutiques in the streets. 2) Very good service of the front desk and porters.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank passportpleasePH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded May 20, 2013

Dear Guest,

thank you for sharing your experience of our Mercure Grand Hotel Biedermeier on TripAdvisor.
It was a great pleasure having you as our guest and your kind comment regarding your recent stay is very important to us.

Your comments regarding our room as well as the service of our housekeeping staff have become a point of discussion in our hotel and we are most grateful to you for having taken the time to voice your opinion. It is only through constructive criticism such as yours that we are able to monitor our services and make necessary corrections.

In addition, I would like to thank you for complimenting our front desk and porter staff. It will give me great pleasure to communicate your kind words to them.

If you ever come back to Vienna it would be a great pleasure to host you again.

Best regards

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

Opted for this hotel after trawling through Trivago for a hotel not too far from the finish line of the marathon here. Very helpful reception staff, booked a taxi for our party of four at a much lesser price than I could pre book it for from UK. Comfortable rooms and surroundings. Again reception staff were helpful and informative regarding city tours and things to do. Great price hotel for a city centre venue. Highly recommend !

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dazzleworth100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded May 20, 2013

Dear Guest,

Thank you for taking the time to post your opinion about our Mercure Grand Hotel Biedermeier on TripAdvisor.

I thank you for the kind comments of our hotel. As guest satisfaction is our number one priority, your feedback is highly important and is a way to enable us to improve our services and facilities.

I hope we will have the pleasure of hosting you again in the future, maybe at the next Vienna City Marathon. Meanwhile I wish you a very pleasant springtime.

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2013

While the room was nice, bathroom good, room clean, buffet breakfast good, location fine, our main objection was that we had no Wi Fi capability in our room and had to be in the lobby to get it
As we were booked there as part of a tour, I cannot speak to the cost of the room.

Room Tip: We liked our room, 247. Faced the back and was nice and quiet.
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ellen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded May 20, 2013

Dear Guest,

Thank you very much for sharing your impressions about our Mercure Grand Hotel Biedermeier with the Tripadvisor community. Feedback as yours is always important to us.

I am more than happy to hear that you felt comfortable in our Hotel and that you could enjoy our location and our spacious and clean rooms. I am sorry to hear that you had trouble with our internet connection and want to apologize for any inconvenience. Anyway I am very happy to tell you and the whole tripadvisor community, that we are working very hard to find a solution for this problem and we are confident to solve this issue in the near future.

If you come back to Vienna we would love to host you again and provide you an even better service in the future.

Best Regards

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

We booked this on booking.com for a very decent rate, but not cheap. it is just outside the Ringstrasse and within 2 blocks of underground. It is on an old cobblestone passage off a main street in the neighborhood of shops, suburban type cafes, etc.
Basically I would like to say it was wonderful because we loved Vienna. We had just come from The Aria Hotel in Prague which is so over the top superb that is not fair in a way. Nevertheless, the staff at Mercure were inconsistent. We wanted some advice on the train from Brno to Vienna ahead of time and all the concierge would do is tell us the website of one train and said last train was 18:30. In fact there are a number of trains with times until 21:30 and of course, the Aria staff found all of them and helped us translate schedules, etc.
The staff was asked to call the Kunsthistorische Museum for me when I lost my Ipad there. First they demurred and told us to do it, but when pressed, said they called and the museum was closed (this was at 17:00). We found out next day the museum had closed at 21:00 that night. The same blond woman said she called "all day" the next day and "no one would answer the phone." huh??? I finally just called using my very bad Dutch, having no German, and got someone on the line.
our room was about as far from reception as one could get, incurring a walk down 200 foot corridor until we arrived at a turn into a hallway with a service elevator and four carts of laundry (left in hall 24 horus/day.) Door to room next door was open all the time and it was the laundry room.
Room was lovely and clean and mattress was the 4-5 inch foam type, again, hard to compare with The Aria in Prague.
No wireless in our room unless you could plug in a cable (which we did not have with us). so I had to go to lobby to two computers on hightops, sitting on high stool and getting kicked off every 30 minutes because guests had a 30 minute limit. Odd.
The only restaurant recommendations they would give, unless pressed, were ones with which they had a relationship which seemed not very kosher, so we had to seek other advice for restaurants.
One young man working very late and very early (the overnight shift) at reception was very concerned about Ipad and tried his best to help. The others tried but it seemed like we were bothering them rather than (again - I'm a broken record) at the Aria the staff made us feel like we were royalty and the only people they had to accomodate every day. I did not try Mercure restaurant or cafe or bar since all the staff there just gave us slightly disdainful looks when we asked any questions at all and the breakfast and other meals were exceedingly overpriced.
There was no "spa", only a sauna room at other end of hotel, through the bar or through (seemed like ) mile long corridors on upper floors. It had no masseuse, no steam, no treatments...only the sauna with a shower and there incongruous rattan chaise lounges just sitting there opposite the three starimaster/ellipse type machines.

Room Tip: Not sure - maybe try ones overlooking garden.
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dottie53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Biedermeier, Leiter Gästebetreuung at Mercure Grand Hotel Biedermeier Wien, responded to this reviewResponded May 12, 2013

Dear guest,

Thank you for taking the time to tell us about your experience at the Mercure Wien Grandhotel Biedermeier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure Grand Hotel Biedermeier, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the discribed problems and prevent future occurrence.

Thank you anyway for your nice comment regarding our location and the room! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Johannes Rudrof
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vienna hotels
Josefstadt
Mercure Josefshof Wien am Rathaus
Inner City
Mercure Wien Zentrum
Mercure Wien Zentrum
#105 of 358 in Vienna
1,532 reviews
Show Prices
Show Prices
Show Prices
Landstraße
Ruby Sofie Hotel Vienna
Ruby Sofie Hotel Vienna
#50 of 358 in Vienna
820 reviews
Landstraße
Austria Trend Hotel Savoyen Vienna
Leopoldstadt
Mercure Wien City
Mercure Wien City
#138 of 358 in Vienna
1,048 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Grand Hotel Biedermeier Wien? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Grand Hotel Biedermeier Wien

Address: Landstrasser Hauptstrasse 28, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Vienna
#62 Luxury Hotel in Vienna
#66 Romantic Hotel in Vienna
#74 Business Hotel in Vienna
Price Range: $93 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Hotel Biedermeier Wien 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Mercure Grand Hotel Biedermeier Wien is a superior 4 star hotel in typical Biedermeier style, offering 198 rooms and suites. 1500 M from the city centre and St Stephens cathedral, the hotel is located in a quiet, heritage style Biedermeier arcade. 300 M away, you will find the subway and train stations as well as bus and tram stops. 16 Km from the airport. The hotel offers a cafe restaurant, hotel bar and the rustic Weissgerberstube pub. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Priceline, Agoda, Travelocity, Hotwire, getaroom.com, Orbitz, Cancelon and TripOnline SA so you can book your Mercure Grand Hotel Biedermeier Wien reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Grand Hotel Biedermeier Wien

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing