We booked through Expedia, promising 40% off the rates for a major hotel in Vienna. On their confirming our booking we discovered we were booked at the Mercure - great, we thought. Silly us! It appears that the 40% was off the quality of the room - we were directed to a tiny attic room with a severely sloping roof that meant sitting up in bed was fraught with danger. The slope in the shower roof meant you'd have to SIT in the bath to use the shower. On asking at Reception to upgrade our room at our own cost, we found that the hotel was otherwise fully booked. They switched us to a 2nd attic room that still had a severely sloping roof - meaning a third of the room was practically unusable - but at least you could stand up in the shower (although not take a step backwards without banging your head). Expedia told us the deal was not refundable or changeable. All in all, a poor choice for us, and I will not be using Expedia Secret Saver deals again.
- Official Description (provided by the hotel):
- The Mercure Grand Hotel Biedermeier Wien is a superior 4 star hotel in typical Biedermeier style, offering 198 rooms and suites. 1500 M from the city centre and St Stephens cathedral, the hotel is located in a quiet, heritage style Biedermeier arcade. 300 M away, you will find the subway and train stations as well as bus and tram stops. 16 Km from the airport. The hotel offers a cafe restaurant, hotel bar and the rustic Weissgerberstube pub. ... more less
- Reservation Options:
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- Also Known As:
- Accor Grand Hotel Biedermeier Wien