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“Superb location, comfortable room.”

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Radisson Blu Palais Hotel, Vienna
Ranked #263 of 361 Hotels in Vienna
Reviewed November 17, 2013

A beautiful hotel, in a positively superb, walk to everything location. Minutes to the Opera House, Palace and transportation. Room was lovely with free internet, staff was very attentive. For business travel, or as a tourist, you cannot go wrong here. Recommended.

  • Stayed: October 2013, traveled with family
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Thank ITL57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded November 20, 2013

Dear ITL57,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the Radisson Blu Palais Hotel Vienna. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviews (607)
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39 - 45 of 607 reviews

Reviewed November 15, 2013

Stayed there for 2 nights. What to say?
Rude staff,
Disgusting breakfast,
Not very clean.
Very noisy airconditioner - must choose if do not sleep because of noise, or because of chilly
These can not be compensated by very good location and great hotel biulding

  • Stayed: November 2013, traveled on business
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Thank Enjoy1life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded November 20, 2013

Dear N P,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

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Reviewed November 13, 2013

Great hotel with many facilities and prices. Breakfast is not great but satisfactory. Building needs refurbishing and total cleaning especially the rugs! Personnel friendly and polite. Close to shopping areas museums and the subway. There are many concert halls in walking distance and a nice park "Stadpark". Don't forget to bring some food to ducks and birds which call the park their home. Enjoy!

Room Tip: Suits are better I think!
  • Stayed: November 2013, traveled as a couple
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Thank Kaya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded November 20, 2013

Dear Kaya A,

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your experience. We would like to inform you that the Radisson Blu Palais Hotel Vienna will close by the end of this year for renovations and we hope to welcome you back in the future.

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Reviewed November 10, 2013

Great location with a 5 min walk to the landmark attractions of downtown Vienna,

Room was a nice size, with a large working desk, good size bathroom and comfortable bed, The bonus was the windows that opened. The internet worked very well.

The morning breakfast buffet was nice, lots of different items to pick from.

  • Stayed: November 2013, traveled on business
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Thank CNDTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded November 11, 2013

Dear Ron C,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the Radisson Blu Palais Hotel Vienna. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

Report response as inappropriate
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Reviewed November 7, 2013

Me and my wife stayed in this hotel together with some friends for three nights. The location is very good, the room is not big but just right. We ordered room service, and the following day when we came back from touring, the room was fixed but you can see all the water marks and food stains on the table, the housekeeper never wiped the table,

Nevertheless the buffet breakfast is not bad despite the not so pleasant waiter.

  • Stayed: November 2013, traveled with family
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1  Thank diverthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded November 10, 2013

Dear diverthree,

Thank you for reaching out and writing your review. We are happy to read that you enjoyed the location of the hotel and the breakfast. We are sorry you were not satisfied with the cleanliness of your room and the service of the breakfast staff. Please be informed that your valued feedback has been discussed with the Housekeeping and the Food and Beverage department in order to avoid situations like this in the future. We appreciate any constructive comments like yours in order to constantly improve our service and product.

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Reviewed November 6, 2013 via mobile

I was staying at this hotel for business
A big Hotel with perfect location, where staff does not care about the guests
Lady at reception was not pleasant and it seems like clients were bothering her
Room and especially bathroom was not clean from previous guest

Stayed: November 2013, traveled on business
Thank Vadim1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded November 10, 2013

Dear Vadim1234567,

First of all I would like to thank you for sharing your feedback about your stay at our hotel. We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We appreciate any constructive comments made by our guests in order to constantly improve our service and product. Your valued feedback has been passed on to the concerned department heads and actions have been taken in order to avoid situations like this in the future.

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Reviewed November 5, 2013

Family and friends stayed at this hotel for 2 nights in November 2013.

The hotel is within walking distance to restaurants, shops, Albertina, Hotel Sacher, parks. The hotel interiors are of classical design . Our room was quite large with a living room, and we were pleasantly surprised with the upgrade. However the overall experience was not as pleasant.

First of, the room interiors could have been much cleaner. The carpet was dusty at the corners of the baseboards, the sofa stained and gray. We didn't sit at the sofa at all, my husband developed rhinitis from the dust. The shower curtain had a pungent smell. The air conditioning/heater unit did not work. Our room was too hot so we had to leave the windows open for some air at night.

We ordered sausages for dinner room service. Our orders came one hour later. The next day, the glass stains of our glasses were still on the table where we ate. Our friend's room was not cleaned during our 2 night stay.

Good location but with poor service and dirty room interiors.

Vienna is a beautiful city with a rich history , which we completely enjoyed except for our accommodations at this hotel. I would not recommend this place; many other hotels in Vienna to choose from.

  • Stayed: November 2013, traveled with friends
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1  Thank aamManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded November 10, 2013

Dear aamManila,

Thank you for taking the time to share your feedback. I am very sorry to read that you were not satisfied with the service of the staff as well as the cleanliness of your guest room. We take the time to listen to your constructive comments so we can continually improve our services. Please be informed that the Radisson Blu Palais Hotel Vienna will close for renovations by the end of this year. We hope to welcome you back in the future, to demonstrate to you the quality of both our product and service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Palais Hotel, Vienna

Address: Parkring 16, Vienna 1010, Austria
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#156 Luxury Hotel in Vienna
Price Range: $166 - $1,183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Palais Hotel, Vienna 5*
Number of rooms: 247
Official Description (provided by the hotel):
Elegant Hotel housed in former palace dating from 1872, located near St. Stephen's Cathedral, Opera & shopping. ... more   less 
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Also Known As:
Radisson Blu Palais Hotel, Vienna Hotel Vienna
Radisson Vienna
Vienna Radisson

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