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Radisson Blu Palais Hotel, Vienna
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Reviews (605)
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Reviewed January 19, 2013

Three women friends on our annual pre-christmas trip, decided to stay at the Radisson Blu Palais, and were not sorry about it! We had single rooms, and though small, they were comfortable and lacked nothing (apart from the one that had no view of the park - and was not as close to the two other rooms as we had requested).

When booking our rooms (through Expedia), it was confirmed that breakfast was included. However, at our arrival we were told that this was not the case, and we had to call Expedia to have them confirm it to the hotel. So we did, but later in the day we were informed that the hotel had not received the requested message from Expedia. Graciuosly enough, the receptionist took our word for it, and breakfast was included.

A small thing maybe, and at the end solved in a friendly way by the hotel - it was nevertheless an annoying start to our stay. I don't know who was to blame, the hotel or Expedia, but I hope they have a better communication in the future in order to avoid such discussions again.

Once that was solved, our stay proved to be very nice - the breakfast was lovely and the location of the hotel made it very easy for us to go back and relax (and get warm again!) after having strolled around in the freezing, inner city.

Room Tip: Ask for a room with a view towards the park - unless you are a light sleeper and wants to face the back to get away from traffic noise.
  • Stayed: December 2012, traveled with friends
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Thank Snehvit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded January 21, 2013

Dear Snehvit,

thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay.

As we did have an issue with breakfast included and/or not caused by bad connection between Expedia/hotels.com and our reservation system, the wrong inclusion of breakfast of your booking has been taken care of by Expedia as the fault is known there.

As we discovered this issue sometimes during the past months, our reception employees are already entitled to alter charges like this in front of our guests and will be taken care of "behind the scenes".

Looking forward welcoming you soon again we remain

with best regards from Vienna


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Reviewed January 16, 2013

We stayed a few night in December 2012. The simple description is that is it not a 5 star hotel. I would rate it 2.5 (although has never actually stayed in one). Room are shabby, and most of them are small! Our bathroom was tiny! Staff were lazy and rude! Free Internet did not work properly in a room - so I had to go to the lobby to get a connection. Breakfast did not have a good selection and you had to wait forever to get ( already cold) coffee.

So called free minibar did not have anything in it but beer and some soft drinks. And it was also DIRTY.

Toiletteries were of unidentified brand.

Health club I will not describe because it is below all UK standards.

On demand tv did not exist because the hotel had been changing tv system ( over the Christmas period!!). And the television set was very small and had only 2 (literally) channels in English.

Maids were very persistent trying to clean the room while we were there, in spite of "Do not disturb" sign.

We noticed dirty dishesh outside someone's door and those had been there for 3 days!

Christmas tree was removed from the lobby on 27 December- literally before I had a chance to take a picture. Is that an Austrian tradition?

The location was ok, it was central, but kind of on the border of the city centre, walking distance to most attractions. But location does not compensate for almost 300 Euros per night rate paid for this so called 5 star hotel.

I am sure All positive reviews are written by management as no guests in their right mind would have like that hotel.

Room Tip: Stay in Marriott :-)
  • Stayed: December 2012, traveled with family
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3  Thank Mariella0238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded February 19, 2013

Dear Mariella 0238,

thank you for taking the time to share your feedback.

We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service and your expectations were not met.

We take the time to listen to your constructive comments, so we can continually improve our services.

Concerning the removal of the christmas tree, please be kindly informed, that we decided to do so due to security & fire safety reasons, as December has been a very "warm" December and the tree was unusually dried out already shortly before Christmas eve.

We are continously training our housekeeping staff in order to prevent happenings as you described.

Also be kindly informed, that we don't spend time to write fake comments or reviews, rather than concentrate and train our staff to impress our guests by personal service.

We hope for another opportunity to at least meet if not exceed your expectations and remain

with best regards from Vienna

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Reviewed January 15, 2013 via mobile

Few minutes walk to the central of the city and good transportation to all other places like museums. The service is good but the breakfast or the wifi is not all good compares to the other Radisson blue hotels.

Thank Coco L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded January 16, 2013

Dear Coco L,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed but would like you to be assured, that we are constantly working on improving our breakfast variety in order to meet and exceed our guests expectations. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed January 9, 2013

High ceiling, large windows, good breakfast, nice location not too far from the center, rooms have good size, staff is correct... Good value for money I would say. My girlfriend and I stayed in Dubrovnik, Vienna and now we are in Prague and this hotel in Vienna was the best value for money we had on this trip and we always paid approximately the same.

  • Stayed: December 2012, traveled as a couple
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Thank Drakos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded January 16, 2013

Dear Drakos G,

thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your room, which is obviously in the heritage protected floors of the hotel.. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed January 2, 2013

Ugh. That's the best I can say. This hotel has the POTENTIAL to be one of the best in the city. Instead, it just barely gets by.
First, the location is great. The architecture and history are spectacular. BUT, it's just plain tired. In our room, the wallpaper was peeling, the carpet had stains. Additionally, the internet connection was very poor and kept dropping. AND, the service was fair at best. The front desk never had more than 2 people working, which just simply wasn't enough to handle the busy holiday. They were way too busy to offer good service. Bellman?? No idea where he/she was the entire time. No one at the front door or to hail a cab. Food was OK, but much better to take a 2-3 minute walk and enjoy something great.
With a little investment in the rooms, and some staff training on service, this hotel would be exceptional. But alas, it was probably 3 stars at best and falling closely to 2.

  • Stayed: December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MattFet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaisManagement, General Manager at Radisson Blu Palais Hotel, Vienna, responded to this reviewResponded January 16, 2013

Dear MattFet,

we deeply apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future, as we are in the final planning stage of a huge renovation coming within the next 9-18 months.

Best regards from Vienna

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