The hotel building is beautiful and it’s located near Stubentor subway station, Weihburggasse tram station, Stadtpark, many restaurants and main tourist attractions. Some of the furniture and room facilities still look good, some don't. We stayed four nights at room 816 which has a small window overlooking other hotel. The room was clean, the bed was comfortable, and the bathroom was clean and nice. Free wi-fi is available, and the minibar is free too.
However there are some minor issues which shouldn’t have happened I think. There was no information about how to use the safe deposit box in our room. I tried to contact the hotel staff via ‘one touch service’ button and ‘100% guest satisfaction guarantee’ button on the telephone, but I got an answer from the receptionist after I tried to call them several times. She said that hotel staff would come to our room to fix the problem. I waited, but none came. Then the receptionist called to our room, and kept me waiting again. I had to hang up the phone because it was a very long wait. She called again, and told me that none could give me the information I needed since she didn’t know how to use the SDB in our room, and other staffs who knew were busy (?!!).
The curtain holder was broken and the coffee cup was dirty (see the pictures!).
We left our dirty towels on the floor once. The housekeeping staff took them, but didn’t replace them.
I wonder what they mean with ‘one touch service’, ‘100% guest satisfaction guarantee’, and ‘yes I can philosophy’. I hope the management of the hotel pays attention to improve their service.
- Official Description (provided by the hotel):
- Elegant Hotel housed in former palace dating from 1872, located near St. Stephen's Cathedral, Opera & shopping. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Cancelon, TripOnline SA and HotelQuickly so you can book your Radisson Blu Palais Hotel, Vienna reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Blu Palais Hotel, Vienna Hotel Vienna
- Radisson Vienna
- Vienna Radisson