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“not happy”
Review of Imlauer Vienna

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Imlauer Vienna
Ranked #140 of 360 Hotels in Vienna
Certificate of Excellence
canada
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“not happy”
Reviewed August 31, 2012

I was not happy with my stay at the Imlauer. Firstly the garage is super expensive. Then, the staff seems very bothered every time you ask about something. Other patrons were helped with their baggage but we three females were not? Does this have to do with booking through a web iste instead of hotel directly? Don't know. wanted a taxi to the airport but they reserved me a private ca which ended up being 35 euro for a 15 minute ride. All in all I would not return to this hotel and would not recommend it. After I left my friends stayed one more night... they asked for the price to stay and it was way more expensive then the other nights, after much arguing they finally gave an ok price but actually had them move rooms! the third bed in the room we stayed was a pullout arm chair! Really? why make people move when that bed is there anyway, qute inconsiderate and not customer oriented at all.... too bad!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
imlauer, Geschäftsführer at Imlauer Vienna, responded to this review, September 7, 2012
Dear value guest,
Thank you very much for sharing your impressions of your stay here on tripadvisor.
First of all I would like to apologice fort he inconveniences described.
As there are only limited parking spaces available in vienna, the prices are maybe a bit higher as in other countries. The average cost of a parking spot in town is about € 35,00 per 24 hours – so we are providing a fair price of € 20,00 for 24 hours. Airport Taxis are approx. € 45,00 per way – we are dealing with a taxi comany which provides fair prices of € 35,00 per way for the convenience of our guests. Further, we are providing help with the luggage for all our guests upon request. I am sorry for the behavior of our staff – I will defenatly talk to the persons in charge in order to avoid such situations for the future.
Please be assured that guest satisfaction is our first priority and we are working hard to avoid, making our guest unhappy.
I hope to welcome you back at any time at one of our hotels in Vienna or Salzburg to give you an unforgettable impression of your stay.

Best regards

Gerald Wlcek
General Manager
Hotels IMLAUER&Nestroy Wien
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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Helsinki, Finland
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 31, 2012

Beautifully decorated clean rooms, free wi-fi. Beds were really comfortable. Great location; hotel situated on a quiet road (no loud traffic at night), but still close to underground station, coffeeshops, restaurants and a supermarket. Easy access to the city center, Prater amusement park and airport via underground and City-airport-train.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Satu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederiksberg, Denmark
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 27, 2012

Very nice and new designer hotel , the people working in the reception were not engaged in their work, but the people in the restaurant were very professional.
The morning buffet super fine, fresh and nice.
No boby to take care of your bags, sorry
The garage very expensive 150 euro for 5 days and it is not possible to park in the street.
The hotel is in walking distance from the center of Vienna.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank PeterTBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 27, 2012

The Imlauer is a great option for those looking for mid-range accommodation within walking distance of Vienna's main sites.

The location is excellent - a short 10 minute walk from the historic center (Innere Stadt) and in close proximity to both tram and metro stops. Pedestrian traffic in the neighbourhood drops off after sunset, but it still feels completely safe to walk around after dark. The rooms were surprisingly spacious, with comfortable beds and nice linens. The Achilles heel of the room is the bathroom - the shower is poorly designed, so the bathroom floor is literally flooded with each shower. It was not only inconvenient to mop up, but also an accident waiting to happen, care of the slippery tile floor.

Noteworthy to mention is that the directions to the hotel (as included in the booking confirmation email) refer to a metro line that it currently under construction (U1/U3). We mentioned this upon check-in but our concern was dismissed somewhat flippantly - this was a disappointing reaction, as it was highly inconvenient to arrive in a new city, with directions in hand, only to find that they were no longer valid.

Overall, the hotel offers good value, particularly if you can secure a deal at booking.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank KMReviewer1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed August 4, 2012

Great hotel, spacious, smart, clean rooms with tea and coffee facilities, Wi-Fi and minibar. Beds were extremely comfortable, rooms were quiet. Close to underground station and trams, with bakeries and a supermarket nearby. We didn't have breakfast at the hotel as it would have cost extra and we didn't feel the cost was necessary as bakeries are abundant and cheap in Vienna.

A lovely hotel in an excellent location and it would be my first choice when returning to Vienna.

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
Thank Emily-Kate-M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level 4 Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 22, 2012

Let's be honest, Wien is an extremely boring city compared to big cities as Paris, London, Istanbul or lively Mediterrean cities as Barcelona, Athens etc. So it is crucial that you should have a pretty good hotel because sometimes it's even better to spend time in your hotel rather than outside (where it usually rains)!

We had a very good price from a web site for Hotel Imlauer, decided to try it and it turned out to be a great decision! Although Wien disappointed us hugely (we came to Wien from Budapest and missed Budapest - which is lively, colourful and have real spirit - in every minute!), Hotel Imlauer did not, the rooms were very comfortable & clean, staff was very polite, there was good breakfast, free internet etc. Also the location was good, 15 minutes walk to Stephansdom.

Try Imlauer, you'll like it. As for Wien, after spending 4 days I have no idea why someone would choose to come Wien for touristic reasons. And we were told Wien is 6th most visited city in the world. Aah marketing, how powerful u are!!

  • Stayed July 2012, traveled with friends
    • Value
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Helpful?
1 Thank FeritCiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb, Croatia
Level 4 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 17, 2012

Perfect boutique hotel in Center of Vienna. 15 min by foot from St Stephans Cathedral. Fantastic room with terrace (I'll try to book same room next time I visit Vienna). We were asked if both of us will use WI-FI and got 2 vouchers. Really proffesional staff. Reasonable price. We would only suggest to put enough coffee and tee for 2 persons in room, otherwise, no complaints. We have already recommended hotel to our friends that are often in Vienna, and we will return here for next visit, for sure.

Room Tip: Choose rooms with terraces
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K_D_K_Zagreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imlauer Vienna

Property: Imlauer Vienna
Address: Rotensterngasse 10-12, Vienna 1020, Austria
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#97 Romantic Hotel in Vienna
#104 Luxury Hotel in Vienna
#120 Family Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Imlauer Vienna 4*
Number of rooms: 60
Official Description (provided by the hotel):
Located in a peaceful part of the city, Hotel Imlauer Vienna makes a great base, with the Taborstr. and Nestroyplatz U-Bahn stations 5 minutes away. Guests can walk to the Prater amusement park, 10 minutes away, and ride the Riesenrad Ferris wheel which made an appearance in the movie The Third Man. Guests can pore over their guidebooks and plan the next day's sightseeing in the hotel's charming glass-covered courtyard. Other welcome amenities include a sauna and a small fitness center ... more   less 
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Also Known As:
Imlauer Vienna Hotel Vienna

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