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“Not the best Sunday Brunch in Vienna”
2 of 5 bubbles Review of Five Senses

Five Senses
Ranked #468 of 4,106 Restaurants in Vienna
Price range: $10 - $41
Cuisines: Austrian, European, Central European, International
More restaurant details
Restaurant details
Good for: Bar scene, Special occasions, Business meetings, Families with children, Romantic
Dining options: Dinner, Lunch, Brunch, Breakfast, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Street Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Neighborhood: Leopoldstadt
Brussels, Belgium
Level Contributor
63 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Not the best Sunday Brunch in Vienna”
2 of 5 bubbles Reviewed January 1, 2013

Went there for an all-you-can-eat buffet brunch, which was rather average in my view. It costs 30 € per person, which I found a bit expensive, considering what you got for it. The buffet featured the usual cereals, fruits, ham and cheese, as well as some hot dishes (fish and chicken), pastry and deserts. The deserts were quite good, but it would have been nice to know what they were (there were no descriptions at the buffet at all). Service was rather poor: For the first round of coffee and tea we had to wait a long time and one of the waiters was very rude. I will not go there again, cause there are better places to brunch on a Sunday in Vienna.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Philipp H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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398 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
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Moscow, Russia
Level Contributor
103 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 339 helpful votes
“Balanced breakfasts, unbalanced lunches, some dinner tastes are still on their way to find the balance”
3 of 5 bubbles Reviewed December 18, 2012

I usually review the hotels restaurants inside the hotels reviews but we’ve got so many impressions about our last 4 hotels’ restaurants that from now on I want to write separate reviews.
We had 5 breakfasts, 1 lunch and 2 dinners at ‘5 Senses’ and we give the best mark to breakfasts from the very first visit.
Breakfast is 17 Euro per person and free for a child, city lunch was 30 Euros for us, dinners – 55 Euros.
Whenever we visited the restaurant it was never crowded. So the atmosphere there is very quiet. Restaurant personnel is very friendly. We still remember the brunette waitress who remembered our drinks orders at breakfast – small but very welcoming. And a la Bruce Willis waiter who was very welcoming and energetic.

We liked breakfasts because of their variety and good service. It’s a sufficient chain 4* hotel breakfast.
But as we paid 34 Euros every morning I can’t leave unnoticed glasses with dangerous rough edges, preserved ananas and mandarin which gone sour, hardly warm scrambled eggs one morning and long waiting for orange juice carafe back. Although the worst part was coffee from the coffepot - we hadn’t tried such a liquid in a long long time and it was a shock for us in a European 4* hotel. Happily, the restaurant also offers cappuccino and espresso which were fine. So I would advise to order it from the very beginning escaping coffepot coffee.
Restaurant a la carte menu: I think they are still in the middle of their way to unconditional win over the common clients taste. While as the appearance and presentation of the meals is quite distinguished the combination of tastes made us feel we were seated at an experimental table.
To our taste traditional cuisine here does give the taste that you expect and that satisfy this expectation: we had chicken and veal Vienna style and were relieved - it was very home-made and we appreciate it a lot. We ordered chicken strips and french fries for our kid and it was positively predictable as well. Only kartoffelbrei is an exception in terms of predictability - a sauer taste which the kid was not used to and we couldn’t finish it either. We didn’t like most of other garnishes for our meals like cold potato salad in some sauce – potato pieces were too large for cold potatos and the salad was very cold for some reason.
For lunch we took pork and chicken grill from City Lunch menu. Pork was hard & dry even for a grilled one, chicken grilled strypes were just OK but they were served in some frightening even just to look at viscid sauer rice (I guess) porridge with punishing for bad behaviour taste. My eating procedure was trying not to look at the porridge pool and catching and cleaning saved pieces of chicken. We didn’t have time to order something different as we were leaving for the airport in half an hour.
To our taste beetroot is not such an inherent part of high cuisine when you meet it almost in every dish we order and on top of that in complimentary ‘tastes of the day’. Beetroot is very popular in Russia, we eat it in soups (borsch), winter and summer salads, as part of our holiday meal ‘Herring under a fur coat’ we like this vegetable very much and it’s cheap. I can understand that its colour and sweet taste tempts into using it it the restaurant cuisine. But it was too much for us in this unstandard Vienna restaurant.
I also think it’s better to ask the client whether he has already tried the ‘taste’ and offer something different every day.
There were some unknown pieces of something drifting in the glasses with beer both times we ordered it.
The waiters are very nice so we didn’t want to upset them straight into their faces that we were struggling to eat some of the ordered dishes and drink some of the ordered drinks.
But in general, we liked the quietness, modern stylish design of the place. If the ambience of the place is the priority for a client (for example at a business lunch) and he is ready for sudden tastes then he will be absolutely satisfied.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MarinaBA_Moscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldHackl, Geschäftsführer at Five Senses, responded to this review, December 20, 2012
Dear MarinaBA_Moscow,

We thank you for your comments on your recent stay at the Restaurant Five Senses in the Hotel Novotel Vienna City.

Please be assured that we are most grateful that you have taken the time to bring the above mentioned matters to our attention.
It is through constructive comments such as yours, that we are able to monitor our operations more closely and take corrective action where required.

We take your comments seriously and have shared them with our team to further analyse and make sure that such situations do not occur again in the future.

We would like to express our apologies for the disappointment you must have felt over your recent stay and we hope that future travels will bring you back to Vienna and to our hotel.

Warm regards
G. Hackl & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“excellent”
5 of 5 bubbles Reviewed October 25, 2012 via mobile

With my companion, last evening , had an excellent evening here. They seem to have a new owner, Chef and personnel and everything is impecable, from service to the high quality (traditional and fusion) of meals and reasonable prices.
I think it's a Must for people travelling to Vienna.

Helpful?
1 Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldHackl, Geschäftsführer at Five Senses, responded to this review, October 31, 2012
Dear „Dan T“,

first of all we would like to thank you for sharing these nice comments and suggestions with us on tripadvisor.

We would like to thank you for the wonderful compliment which you have made to us our guest satisfaction is very important to us.

It would be a pleasure to welcome you back in the Five Senses in the near future.

Best wishes,
Family Hackl and our team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level Contributor
21 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Good breakfast”
4 of 5 bubbles Reviewed June 18, 2012

The breakfast was good but a little expensive for the price of 17 euro/person. I would expect a better spread for that price.

We ordered an omelette and it was good. The service was very good. ambience average but clean.Overall a nice place with free wifi.

Visited June 2012
Helpful?
Thank farhanasuhail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iran
Level Contributor
75 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Very good staff”
4 of 5 bubbles Reviewed March 30, 2012

Very delicius food and very helpful staff and fair price of food.

Visited March 2012
Helpful?
Thank parsiIran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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