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“Superb tea and cakes”
Review of Gerstner K&K Hofzuckerbackerei - CLOSED

Gerstner K&K Hofzuckerbackerei
Certificate of Excellence
Cuisines: Austrian
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Reservations
Neighborhood: Inner City
Sliema, Malta
Level 5 Contributor
54 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Superb tea and cakes”
Reviewed April 13, 2014 via mobile

Such an elegant tea room with scrumptious cakes. You can't resist going to this place without trying their cakes or their delicious truffles. They have all kinds of truffles with different flavours...absolutely divine! A definite must try! You can't leave Vienna without having first tried this place.

Helpful?
Thank Greta1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

456 reviews from our community

Visitor rating
    214
    171
    43
    16
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Toronto, Canada
Level 6 Contributor
298 reviews
173 restaurant reviews
common_n_restaurant_reviews_1bd8 716 helpful votes
“Product was excellent, service could be much better”
Reviewed March 27, 2014

Dear Gerstner Hofzuckerbaeckerei,

I traveled halfway across the world for you. You could have at least respected my wishes just a little bit. What you and your staff did has convinced me to find a different supplier for my future visits. Most likely that will be Cafe Residenz or Cafe Landtmann.

On the first day of our arrival, I went straight to your shop for a slice of cake and to buy a WHOLE CAKE. I asked you to freeze it in your big freezer so that I could transport it back to Toronto. Your ladies discussed the issue of freezing and we all agreed on which cakes would freeze/defrost the best. I paid 60+ € for the whole cake.

Two days later, I picked up the cake. Thank goodness I arrived early. The same ladies brought out the cake, packaged it nicely and gave it to me. They failed to tell me that it wasn't frozen. That it had NOT been frozen at all. If I had transported it on the airplane, it would have arrived - looking like a pile of chocolate mush - all broken from the tossing of baggage handlers. 60+ € of chocolate crap.

Fortunately, I had given myself time to properly wrap and freeze my treasures. And now, I have a beautiful cake to enjoy. No thanks to you.

Another complaint is that your server told me the strudel was nut-free. Yes, you do not include nuts IN the strudel filling but you sprinkle nuts on the serving tray! Like other fine bakeries, you should decide: with nuts or without nuts? Educate your chefs and servers on the dangers of nut allergies and be clear about the handling of nuts.

  • Visited March 2014
    • Value
    • Service
    • Food
Helpful?
1 Thank Gigis_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north carolina
Level 6 Contributor
112 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Yum”
Reviewed March 25, 2014

Come here for cake! Esterhazy torte, Dobos torte, Linzer torte, Sacher torte, etc to name but a few. All so good, so rich, so delicious. Coffee is exceptional as well. Not cheap, but worth every penny.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gizm0guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level 1 Contributor
3 reviews
3 restaurant reviews
“Average confectionery ”
Reviewed March 11, 2014 via mobile

Desserts are delicious, but all the rest is not worth trying and spending money. They have exceptional berry tort. Strudel is also very good. Service needs some improvement.

Helpful?
Thank Tamari_tor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb, Croatia
Level 5 Contributor
39 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Fantastic cakes!!”
Reviewed January 24, 2014

At Gerstner we ate some of best cakes in our lives! When we came in we were absolutely amazed by the looks of the cakes, and when we tried them we knew they don't have only the looks... Special recommendation goes to apple strudel. The waiters could be little more kind and the service was not so fast.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Maja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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