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“Disappointing hotel staff”

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Eurostars Embassy Hotel
Ranked #188 of 361 Hotels in Vienna
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Disappointing hotel staff”
Reviewed May 14, 2013

we stayed in junior suite which was very spacious and nice. Breakfast is so-so, but hotel staff is horrible. Almost everyone of them are young Spanish people, without/poor English language knowledge, very brassy and arrogant. Parking lot in hotel garage is not free, it cost 40€ per night. When we asked for discount `cause we were hotel guests they rejected are inquiry.
Good thing is that hotel is not far away from underground station (7-10 min) and they have free WiFi connection in suites. Housekeeping is poor.
At the and everything would be better if staff were professional, not like amateurs.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank QueenTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
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    180
    67
    18
    6
See reviews for
69
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Henley-on-Thames, United Kingdom
Level Contributor
352 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed May 9, 2013

Stayed here for one night on business so review is based on pretty much first impressions! Location was good for me - short walk to my customer, area seemed pleasant, shops restaurants etc.

Reception bright clean and friendly (free WIFI).

Room was a reasonable size, comfy bed, Facing onto the main road, which meant with window open was very noisy. Bathroom was as you would expect, except for a worrying hole in the wall at ground level (see picture), now I’m fairly certain this isn’t a mouse hole but I couldn’t say for sure. Either way I think they need to fix it, made me wonder what else I hadn’t noticed around the building.

The other area needing to be addressed was breakfast, very poor, not much selection and what was there wasn’t really very appetising and you are effectively sitting in reception to eat it.

Room Tip: If you like to sleep with a window open, avoid the rooms facing th emain road
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martynjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constanta, Romania
1 review
Reviewed May 8, 2013

Clean, well connected to city center, free WI FI. Comfortable beds, fair spacious room. Very friendly staff, always ready to explain anything that can help you. Although busy street nearby, very good phonic insulation. Central ventilation could be better, but luckily good weather permitted direct window ventilation. Breakfast and bath cosmetics also could be better and more various.
Nice outside view, with classic buildings.
Across street, nice Italian restaurant.

Room Tip: Higher floors have better view and less street noise
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luminitzamatei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 5, 2013

The hotel is a nice contemporary place. I made a reservation trough the hotel site for April 19 for about 80 euro with my credit card. We decided to stay for a second night, the price went up to 120 euro. I put my car in the garage (very narrow) for security, but the garage door was not working.
I was not familiar of their billing system and at the check out the clerk was agitated, giving me a long speech about her experience.
Otherwise this hotel is OK.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Denes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuopio, Finland
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 7, 2013

Bus stop right in front of the hotel, so it is very easy to reach the city centre. U3 metro line within walking distance (Jochusgasse). Room was clean and quiet. Bed was comfortable. Room for clothes. No variation in breakfast. Staff were a little reserved. Public computer right in the side of the service desk, anyone could watch what you were doing. Shops and restaurants are near.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank osopequena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 24, 2013

We had concert tickets in Vienna and we found beatiful location. The hotel is really nice and clean. It is quiet with friendly and helpful staff. We spent only one night here but we will come back if we need a hotel again in Vienna. Close to the center and priced very w

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
2 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mt2010
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 24, 2013

We were so shocked when we walked into our room....we had a panoramic view out of a wall of windows that curved around 75% of our room!!! The room was beautiful and appeared to have been recently refurbished. Very modern and classy decor, including the bathroom which felt like a spa! Good location and easy access to the underground.Although we were in Vienna we were tempted to spend half of the day staring out our wall of windows! No complaints, although the staff wasn't the friendliest and were never able to connect to the internet like promised. Regardless, would stay in this hotel if returning to Vienna, and would highly recommend it!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mt2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Embassy Hotel

Property: Eurostars Embassy Hotel
Address: Landstrasser Hauptstrasse 120, Vienna 1030, Austria (Formerly Embassy Hotel)
Location: Austria > Vienna Region > Vienna > Landstraße
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#133 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Eurostars Embassy Hotel 4*
Number of rooms: 67
Official Description (provided by the hotel):
The Eurostars Embassy is synonymous with elegance and quality. Did you know that Vienna is nowadays considered as being the city with the best lifestyle in the world? This is corroborated on all the lists prepared by Mercer the prestigious firm that each year publishes a Quality of Living ranking. Ahead of Zurich, Geneva, Vancouver and Auckland, Vienna heads the ranking comprising all the large cities world-wide. For this reason, in a city like Vienna, a Eurostars establishment had to be present, central and elegant and of top quality for those guests in search of comfort, well-being and design befitting their expectations. The Eurostars Embassy Hotel is an establishment with spacious, quiet rooms of high standing and designed in contemporary, minimalist style. Indeed, the hotel has recently been totally refurbished Please note that the hotel's garage has a 90-degree curved driveway and is therefore only suitable for vehicles up to a width of 2 metres and a length of 4.5 metres. For larger vehicles, a parking garage 500 metres away can be used ... more   less 
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Also Known As:
Embassy Hotel Vienna

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