The issue that ruined my stay at the Gally Apartments was the attitude the owner has towards the clients. It seems pretty obvious he has no idea about hospitality and should not be in this business, as it appears he does not care about his guests.
I have booked my stay there 2 months in advance. I have reserved an apartment with a kitchen for two nights. I was asked via email what time I might be arriving. I responded that it would be 12 or 1 o'clock.
When I showed up with my wife at the property at about 5 o'clock that day, we were greeted by Mr. Martin Gally with an angry attitude. He stated that our apartment would not have the kitchen area because someone extended their stay in the apartment we were supposed to get. When we attempted to argue that this kind of treatment is not fair, Mr. Gally stated that it is too bad and that he would not make any accomodations for us. He even made an argument that we were late with our check in and that we are wasting a nice day for him. He said that if we don't like his terms we can just leave. Considering we were on the road all day, and we didn't know the city, we decided to stay despite this flagrant mistreatment.
A bit later Mr. Gally actually stated that he would move us to a bigger apartment the next day. We were not really pleased with that since the reservation was done way in advance.
The rooms at the property are a bit outdated but spacious. We were fairly satisfied with the rooms, but the extreamly poor customer service ruined it all.
All I have to say is - Don't stay there! Save yourself the stress of dealing with the grumpy owner. You don't need that when you are trying to relax on your vacation.
- Official Description (provided by the hotel):
- Gally Apartments Vienna provides comfortable and cozy accommodation at affordable prices. Each fully equipped one- or two-bedroom apartment features a complete kitchen. One apartment is adapted for wheelchair users. We are located near Schoenbrunn Palace and the city center can easily be reached in 15 minutes with public transports. ... more less