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Tripadvisor
Vienna

“Unpleasant and unfriendly”
Review of Goldfisch

Goldfisch
Ranked #1,329 of 5,015 Restaurants in Vienna
Price range: $7 - $30
Neighborhood: Neubau
Restaurant details
Neighborhood: Neubau
Reviewed January 21, 2020

Besides being not at all ready to serve any customer at 10:30, the owner Mrs Frisch requested a return in another half hour in order to be able to do what Goldfish is supposed to do - selling fish. But even at 11 she bluntly refuses to sell fish, because she is obviously neither willing nor able to be in the in this business and not ready at all for selling fish! Upon my advice to simply change the opening hours from 10:30 to 11 in order to provide more of a pleasant customer experience, she totally refuses to accept this feedback and asks for the customer to leave the shop. So that she can think about for another half an hour, or two, or three about whether she is in the business of selling fish or not.

Date of visit: January 2020
    • Value
    • Service
Thank 2lookingforgoodfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PetraG1519, Inhaber at Goldfisch, responded to this reviewResponded January 22, 2020

Dear Julia, we are very sorry that the ONE type fish you wanted to buy has not been delivered until 11 am. Due to the nature of our business it happens from time to time that the fresh products are still on the motorway when we open our fish shop. It is a pity you did not want to buy any other fish we offered you.

However we kindly ask you to respect us and we hope we can expect a level of polite behavior from our customers as well. According to us and other clients who have been present the fact that one type of fish is not available should give people permission to shutting, threatening with bad reviews and other harsh wording.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1 - 5 of 50 reviews

Reviewed January 8, 2020

I have been a regular at Goldfisch since it opened. I’ve eaten there dozens of times. It is always a treat - lunch time or evening. The fish is exceptionally fresh, the crew exceptionally welcoming and talented, and the whole experience is, shall we say, exceptional. As you can tell, I’m a fan

Date of visit: January 2020
Thank NickvanPraag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2019

We returned for a festive lunch with a friend and ordered champagne. ouch! The champagne glasses arrived at our table with lipstick residue. Obviously, they had not been properly washed and, further, our server didn't pay attention to the fact that she was serving us an expensive drink in filthy glasses. While this situation was quickly corrected after we summoned our waiter, it very clearly shows a lack of attention to hygiene. I doubt if we will ever return to this germ factory after this experience.

Date of visit: February 2019
    • Value
    • Service
    • Food
2  Thank DJKTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PetraG1519, Inhaber at Goldfisch, responded to this reviewResponded March 24, 2019

Dear DJK Traveller,

we do apologize for ruining your evening! However, we would like to explain that due to modern cosmetic products lipstick residue unfortunately is a common problem for any bar or restaurant. We try to clean every glass properly, anyhow it might happen that a waiter or waitress misses out one stain. We are all human beings, aren't we? We do not agree that we are what you call us: a germ factory. We take great effort in all aspects of hygiene.
We do hope that such a disgusting scene like a glass with lipstick residue will never ever happen to you again.

All the best, the Goldfisch Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2017

This is an unpretentious setting for a restaurant, it's a fish shop. However do not let that discourage you from visiting otherwise you will miss some great food. The fish is the star of each dish and is not spoiled by overcomplicated recipes - just as things should be. A great place for good food and wine.

Date of visit: November 2017
    • Value
    • Service
    • Food
Thank Gerald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2017 via mobile

The food tastes excellent, the wine selection is really good and with really moderate prices. The service is also top class, Definitely worth a recommendatiin and 5 points!

Date of visit: October 2017
Thank Z9591ONmichaelw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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