We have spent 5 days at this newly renovated hotel over New Years Eve. The location is not the best a little out of town by the train station but there is a taxi rank just outside the hotel as well as a bus stop. The hotel itself is very nicely designed and has an excellent spa and well equipped gym.
For the entire duration of our stay we have not had a room card and had to wait at the reception to be escorted to our room because the hotel forgot to order the cards! (for the busiest period in their calendar 27 Dec – 1 Jan)
The breakfast buffet was mediocre but the evening meal was very poor quality, water wasn’t included in our half pension and the staff were rather uncoordinated not knowing which table has been served yet bringing the same meal several times or not serving us at all.
Despite the staff being very friendly and you could see really trying they were inexperienced and not able to deliver a 4 star service due to the strains placed on them by the poor management. Our attempts to speak with senior management were met with contempt and in the case of the owner even being told that if it is to speak he is not interested in listening and walking off.
Would not recommend this hotel, it is not a good value for money.
- Official Description (provided by the hotel):
- The family-owned Q! Resort Health & Spa is the first certified organic health resort in Kitzbuhel. In the restaurant, guests have the option to choose between a gourmet menu, a vegetarian or a vegan menu All menus are prepared by using local and organic products, especially for people who are allergic to certain ingredients. In addition to basefasting the Q! Resort Health & Spa stands for healthy nutrition and holistic, conscious living. Experience the daily changing body program - yoga, meditation, belly training, Pilates etc.- With trained therapists, who will accompany that the guests will find the journey to themselves. ... more less
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- Also Known As:
- Astoria Kitzbuehel Kitzbühel
- Astoria Kitzbuehel Hotel Kitzbühel