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“outstanding location, lovely staff, however...” 4 of 5 stars
Review of Hotel Goldener Greif

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Hotel Goldener Greif
Ranked #19 of 49 Hotels in Kitzbuhel
Certificate of Excellence
London, United Kingdom
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“outstanding location, lovely staff, however...”
4 of 5 stars Reviewed February 22, 2012

There were incredible things about this hotel and then there were not so good things unfortunately.

To start off I have to say that the location is second to none! You are right in the middle of the centre with access to absolutely everything within walking distance. Shopping, restaurants, bars etc 1 min walk and to the main Gondola (Hahnenkamm) and the train station 5 mins. You can either leave your skis etc in the hotel or you can rent a locker at the gondola station to make the walk even easier.
The staff is wonderful, they were so friendly and welcoming and ever so helpful, nothing seems too much to ask. If you have an allergy or intolerance they are more than happy to help and provide for that. Breakfast is as a normal European / Alp buffet breakfast and if you would like something else they will organise that for you with a smile.

We had a junior suite (facing the Hahnenkamm) with a balcony and it was lovely and spacious. There was an entrance hall to hang your jacket and leave your shoes and suitcases and then it was one large room with a sitting area. The bathroom had a shower cabin and a bathtub which was lovely to soak in after a day's skiing. The bed was fine but the pillows a bit "so so", we did ask for more though and got them immediately.

Unfortunately there were a few things which weren't so good. Firstly as soon as we stepped off the elevator (2nd floor) there was a terrible smell of smoke and it followed us down the hallway (but not in to the room). I am a smoker and have been for 25 years so if even I think it smells bad you can imagine how it is for a non smoker... It is only for a minute or so but every time you step out of your room or the lift there it is.
For me the worst was the fact that the room and the hallways were absolutely stifling hot, we did switch the heat off which made it bareable but still the air was so dry we both left Kitzbühel with parched skin and terrible throat ache. Opening a window at night in order to get a bit of humidity is not an option when it is -20 degrees outside and also when the snowremovaltrucks come at 6am... Apart from that there are no blackout curtains and when there are shutters with a gap between every slat and you have the streetlamps straight outside "lighting up your room" it means a terrible night's sleep. We did try to attach towels to the windows but putting them up every night and taking them down every morning was a bit annoying. Admittedly we were offered a change of rooms but since the air was making it hard to sleep anyway we decided it wasn't worth the effort to pack up all our gear again in order to unpack again a minute later.

Finally the dinner, again the kitchen was amazing when it came to accommodating intolerances and there simply wasn't anything they wouldn't do for us. However, and this is no fault of the hotel's, the typical Austrian food that was on offer was not our cup of tea. I know, when in Rome and all that :) but still it is worth pointing it out because it could have been so different.

All in all a lovely hotel with a few things that affected us very much but could be very easily fixed with a blackout curtain (or at least thicker curtains) and the option of a humidifier if you want it. My rating is for the wonderful staff, if it hadn't been for them it would have been a 2 because no matter how central something is, if you can't sleep...

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank glutenfreeswede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    33
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    9
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Chicago
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 19, 2011

We stayed in this hotel with our 2 kids, so perhaps the staff stuck us in a corner room. I was underwhelmed by the decor in the room itself. The hotel has an amazing location could not be more central and we walked to the lifts everyday. ( Renting a locker at the Hahnenkamm lift.) The staff was friendly and the breakfast was only o.k.

  • Stayed March 2011, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Paicho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed September 15, 2011

We showed up without a reservation, walked in and were lucky enough to get a room here. The room was fantastic - lots of wood, red upholstery, four-poster canopy bed, dining table and chairs, big windows and a balcony with great views. We felt like we had stepped into a room in a medieval castle. The staff were somewhat frazzled (they were hosting an Italian seniors bridge tournament while we were there), but very friendly, helpful and managed us to squeeze us in for a second night. Location was just outside the pedestrian zone in the centre of town so a 30 second walk to restaurants and shopping. Their parking lot is a couple of blocks away so it is a minor inconvenience, but everything else was great.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank Chasescout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 29, 2011

Stayed in the hotel for one night during our summer Road Trip to Austrian Alps. This trip was an eye-opener for me. I had had the misconception that Germanic peoples could never be as cordial and hospitable as, say, Italians, or Latin people in general. Well, nothing further from the truth. The people in the Austrian Alpine regions are among the friendliest and most welcoming you will ever meet.

The receptionist in the Hotel Goldener Greif, for example. He welcomed us to the hotel and helped us park the car. He engaged us in a friendly conversation (to the extent that my limited German permitted), and recommended a Blues-music event which took place in the village that night (it turned out to be excellent). When I mentioned that I had a slight headache, he suggested it might be due to drinking too little liquids on a hot day, and offered a glass of water. Can a hotel check-in be any more pleasant?

Kitzbühel is a distinctly upmarket resort (we're talking Tiffany's and Louis Vuitton on the Main Street), so I was expecting astronomical prices. It didn't even occur to me that centrally-located accommodation might be within our budget. Fortunately, I was wrong (again) - at scarcely EUR 60 per person per night (plus additional child discounts), the hotel is very affordable and good value for money in my opinion.

The most interesting thing about the Hotel is that it is dates back to medieval times - apparently, back to 1270! The door frames are unusually low, perhaps due to the fact that people in middle ages were on average much shorter than us today? The interior design does a good job of evoking the medieval atmosphere - all in all a truly special place. It is full of Christian religious symbols, though. We didn't mind at all, but I can imagine that people belonging to other religions might find it objectionable.

Unfortunately, the internet connection was positively medieval too. A coin-operated computer in the hallway, if you can believe it.

The room was smallish, but very clean (apparently a norm in Austria), and nicely appointed - again evoking that ancient atmosphere. The bathroom was thoroughly modern - looked recently renovated. Good quality cosmetics.

The hotel is located as centrally as possible: On the Main Street. Our room faced the other side - sort of a park where the schools is. At first we were sorry not to have had the view towards the Main Street, but then realized this was probably a blessing due to the live music event which took place there at night.

The breakfast (included) was very good, in a beautiful (again) medieval-looking hall featuring a fireplace and a large wooden panel with a carving of what the village looked like in 1620. Good selection of hams, cheeses, jams, fruits, and the like.

At the check-out, another nice surprise: We had been quoted the price for a superior room, but charged the (lower) price for a standard room (I don't know what type of room we had - probably standard).

A very nice experience overall. I can wholeheartedly recommend this hotel.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank K1000B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 14, 2011

We originally booked at another hotel in Kitzbuhel and had to move. The staff at the Goldener Greif were very friendly and helpful. We had a Junior suite with a balcony which was heaven. The beds were very comfortable, our bathroom was fitted with a sauna style shower, which was perfect after a long day skiing. We stayed half board, with breakfast being great and evening meal was a five course menu that always left you full. Perfect location for the ski lift, local shops and bars. Will not hesitate to book again!

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MissBaines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 30, 2011

The Hotel is excellent, staff is very friendly and kind, the chef is very professional and personally interested for the guests, the location is best. We stayed for 8 nights, the room was big, very clean and with a wonderful view. I would not have any second thoughts in staying there again.

  • Stayed December 2010
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tellos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Level Contributor
272 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed December 31, 2010

It is the nice to walk in and be welcomed by a "hello Mr. ___ we've been expecting you" I could not have asked for more with the service. They have a nice sauna area to relax. The entire interior is decorated with the light alpine wood with classic Austrian accents. My room was all wood thus it was cozy with character. I also had a balcony with a view of the church steeple and the mountains the back drop. Location is about twenty yards to the gate opening to the pedestrian area. Parking is just out front and included. Breakfast is your standard continental with hot eggs and cooked bacon! I don't know what else to say other than I could not have asked for more. I think it deserves another star.

  • Stayed December 2010, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dorkon22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Goldener Greif

Property: Hotel Goldener Greif
Address: Hinterstadt 24, Kitzbuhel 6370, Austria
Location: Austria > Austrian Alps > Tirol > Kitzbuhel
Amenities:
Bar / Lounge Room Service Spa
Hotel Style:
Ranked #19 of 49 Hotels in Kitzbuhel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Goldener Greif 4*
Number of rooms: 56
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