There were incredible things about this hotel and then there were not so good things unfortunately.
To start off I have to say that the location is second to none! You are right in the middle of the centre with access to absolutely everything within walking distance. Shopping, restaurants, bars etc 1 min walk and to the main Gondola (Hahnenkamm) and the train station 5 mins. You can either leave your skis etc in the hotel or you can rent a locker at the gondola station to make the walk even easier.
The staff is wonderful, they were so friendly and welcoming and ever so helpful, nothing seems too much to ask. If you have an allergy or intolerance they are more than happy to help and provide for that. Breakfast is as a normal European / Alp buffet breakfast and if you would like something else they will organise that for you with a smile.
We had a junior suite (facing the Hahnenkamm) with a balcony and it was lovely and spacious. There was an entrance hall to hang your jacket and leave your shoes and suitcases and then it was one large room with a sitting area. The bathroom had a shower cabin and a bathtub which was lovely to soak in after a day's skiing. The bed was fine but the pillows a bit "so so", we did ask for more though and got them immediately.
Unfortunately there were a few things which weren't so good. Firstly as soon as we stepped off the elevator (2nd floor) there was a terrible smell of smoke and it followed us down the hallway (but not in to the room). I am a smoker and have been for 25 years so if even I think it smells bad you can imagine how it is for a non smoker... It is only for a minute or so but every time you step out of your room or the lift there it is.
For me the worst was the fact that the room and the hallways were absolutely stifling hot, we did switch the heat off which made it bareable but still the air was so dry we both left Kitzbühel with parched skin and terrible throat ache. Opening a window at night in order to get a bit of humidity is not an option when it is -20 degrees outside and also when the snowremovaltrucks come at 6am... Apart from that there are no blackout curtains and when there are shutters with a gap between every slat and you have the streetlamps straight outside "lighting up your room" it means a terrible night's sleep. We did try to attach towels to the windows but putting them up every night and taking them down every morning was a bit annoying. Admittedly we were offered a change of rooms but since the air was making it hard to sleep anyway we decided it wasn't worth the effort to pack up all our gear again in order to unpack again a minute later.
Finally the dinner, again the kitchen was amazing when it came to accommodating intolerances and there simply wasn't anything they wouldn't do for us. However, and this is no fault of the hotel's, the typical Austrian food that was on offer was not our cup of tea. I know, when in Rome and all that :) but still it is worth pointing it out because it could have been so different.
All in all a lovely hotel with a few things that affected us very much but could be very easily fixed with a blackout curtain (or at least thicker curtains) and the option of a humidifier if you want it. My rating is for the wonderful staff, if it hadn't been for them it would have been a 2 because no matter how central something is, if you can't sleep...
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