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“Professional service with a personal touch. ”
4 of 5 bubbles Review of Hotel Innsbruck

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Hotel Innsbruck
Ranked #8 of 75 Hotels in Innsbruck
Certificate of Excellence
Morecambe, England, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Professional service with a personal touch. ”
4 of 5 bubbles Reviewed February 11, 2014 via mobile

I went away for a romantic short break with my partner , and when booking the hotel I went for this place based on price and rating. The price was incredibly cheap for what we got, and booking in advance/shopping around really helped us. The hotel were also fantastic with requests, and I got a swift reply by email within a few days. The hotel's location is a huge selling point; it's right by the river and right around the corner from the Old Town, and about 10 minutes away from the main shopping district.

When we got into the hotel, it looked very modern, and the staff were helpful and very friendly. The room itself was also very nice, and the mural on the wall was really attractive ; it added a little bit of character that you don't really see in the chain hotels. The pool was also good, but we couldn't use the sauna as it didn't seem to be switched on. Still, it was a good way to relax. We also took advantage of the breakfast buffet, which offers a good variety of food, and echoing the other comments on here, the scrambled egg is quite something.

One tip: the rooms can get quite hot at night, even in the winter. One reason for this tends to be the radiators - we manged to switch ours off by using the knob on the right, which helped a lot.

Generally, this is a great hotel, with helpful staff and a great location, making it a fantastic all-rounder for those looking for a nice place to stay.

Stayed February 2014, traveled as a couple
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,219 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Kingsport, Tennessee
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

Beautiful views of the Alps! We thoroughly enjoyed our stay at Hotel Innsbruck! Very clean and comfortable rooms with excellent amenities. Would definitely stay here again! Staff was most helpful and courteous.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelleys59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

Hotel Innsbruck is right down the street from the golden roof building, pretty much right in the middle of Old Town. There are plenty of restaurants and shops around, and even though we were there on NYE and New Year's Day, there was a lot still open.
The rooms in Hotel Innsbruck are a good size, we had a view of a little street in old town, which was nice. However, there was a bad smell coming from the fridge (I think it might have something to do with the fact that the electricity turns off whenever the cards aren't in the slot in the room, so the fridge turns off...) and the rooms were so overheated that we had to not only turn off the heating, but also open the windows (and this is in January).

On the plus side, the free breakfast was lovely, with plenty of options, and the staff in the restaurant were always smiling and pleasant (we didn't have as good an experience with the staff at front desk, but that might have been because it was a busy time?).

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Casbot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines P, Good location at Hotel Innsbruck, responded to this review, January 19, 2014
Thanks a lot for your feedback. It would be a pleasure for us, to welcome you again any time in Innsbruck. In the meantime we wish you a good time and remain with lovely regards from Innsbruck.
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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 12, 2014

Very nice, clean, comfortable hotel! Location was perfect. Outside of the hotel the views of the Alps were amazing! Good amenities and close to the bus stop. Hotel staff was helpful and accommodated our needs. A parking garage is attached for our car. restaurants, markets and everything in close walking distance. Will stay again.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MFranklinMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines P, Your feedback at Hotel Innsbruck, responded to this review, January 19, 2014
Thank you very much for your feedback. Nice to hear, that you will return to Innsbruck once again. In the meantime we wish you all the best, have a good time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GREENEVILLE, TENNESSEE
Level Contributor
116 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 12, 2014

We enjoyed our stay at this hotel while in Innsbruck. The location was perfect and the views all around were breathtaking. The room was spacious and offered great amenities. The beds were comfortable. The staff was friendly and helpful in helping us find destinations in the city. The old town is right outside your door and everything you need is close including a grocery store. The bus stop is very close also. There is a parking garage attached but not really great for larger cars..tight spaces. We were very pleased with this hotel!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CATHYRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

I stayed in this hotel right before christmas with a group of friends (we are 2 couples in the 30's) for snowboard holidays. The hotel is perfectly located in the old town with a beautiful view over the river and the mountains. We were lucky to have the christmas market going on so the streets around the hotel were beautiful decorated and busy at night.
The staff was friendly and staying on half board we got to try their restaurant for 3 nights.
They have shown flexibility in changing the half board 4 course meal options due to food restrictions from some of us. We didn't inform them in advance and they were totally fine in changing it even if informed on the last minute.
The meals were always an exciting surprise, everyday there was at least a dish that would make us go "Wow" (we had a pancake soup). We are not familiar with Austria, it was a first time for all of us, and we never had Austrian food before, so we don't know if that was the reason.
We enjoyed our time reading the menu before dinner, the hotel asked us to informed them everyday in advance about our dining hours, so once we were back from the mountain we would ask for the menu and book our table. We tried to imagine what they mean in their english menu and picture the dish in our mind, but a few hours later on we would laugh with the picture we painted and the reality. We had a great time eating there.
The breakfast was the same everyday but there was variety, they even had some wine on the breakfast buffet ah ah. You could make it different everyday by ordering eggs and coffee done in different ways.
The bed could be a bit more comfortable but with our jet lag and hours in the mountain we didn't have any problem sleeping. We didn't try any of the facilities (pool, spa or sauna) except for the ski storage, which one day was totally packed with a group tour luggage and took as a while to realize that there is another way to get inside the storage to get our equipment. But the group tours were never a problem during our stay.
The room was big, the view amazing, we enjoyed our time there.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catia_vanessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines P, We had a great time there at Hotel Innsbruck, responded to this review, January 14, 2014
Thank you for your feedback. We would be happy to welcome you any time again in Innsbruck at the Hotel Innsbruck. Maybe next year together with your friends in the winter season for skiing or snowboarding ;-) ? In the meantime we wish you a great time! Lovely regards from Innsbruck
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Glasgow, United Kingdom
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed January 7, 2014 via mobile

Stayed here five days as part of great railway journeys tour .Enjoyed stay breakfast was generous with plenty of choice . The gala dinner served on Christmas Day was too much and some of the courses were "unusual" . No tea or coffee making facilities were provided in room.However hotel centrally placed only minutes from the city centre . Staff were friendly and helpful and rooms were clean. Feel this hotel is 3 star standard desperately trying to be a four star .

Stayed December 2013, traveled solo
Helpful?
Thank manwithsuitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines P, Pleasant Stay at Hotel Innsbruck, responded to this review, January 14, 2014
Thank you for take time to give us your feedback. We would be happy to welcome you again in Innsbruck. In the meantime we wish you a good time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Innsbruck

Property: Hotel Innsbruck
Address: Innrain 3, Innsbruck 6020, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Innsbruck
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 75 Hotels in Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Innsbruck 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Innsbruck is located at the bank of the Inn River right in the heart of the Old Town, only a 5-minute walk away from the Congress Centre and the Hungerburgbahn Cable Car. All rooms are air-conditioned and have a private bathroom and a flat-screen TV. Rooms accessible for disabled guests are available as well. The Innsbruck Hotel features an indoor pool and 2 spa areas, which can be used free of charge. The panoramic spa area (nude area) over the roofs of the Old Town includes panoramic windows, a bio sauna, a Finnish sauna, an infrared cabin, and a sun terrace. Facilities at the spa area with the indoor pool (non-nude area) include a Finnish sauna, an aromatherapy steam bath and a floating tub. Massages and the sunbed are available at an additional cost. Hotel Innsbruck also has a lobby bar, a Restaurant, an underground car park, and a ski storage room. Free Wi-Fi is available 24 hours. ... more   less 
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