This hotel cheats its customers. Why? Although it advertises that it provides AC facilities, it does not advertise that in fact it decides and determines when it's customers can make use of the air conditioning facility. It switches OFF the AC at night when people like me want to sleep in comfort. I am staying in this hotel today unfortunately and the temperature here in Innsbruck these last three days has been 35 degrees Celsius. So you can imagine the unbearable hot nights.
Moreover the I DON'T CARE AND TAKE IT OR LEAVE IT ATTITUDE I got from the staff here only goes to confirm that customer satisfaction is not the top priority of this hotel. I look forward to checking out tomorrow.
- Official Description (provided by the hotel):
- Hotel Innsbruck is located at the bank of the Inn River right in the heart of the Old Town, only a 5-minute walk away from the Congress Centre and the Hungerburgbahn Cable Car. All rooms are air-conditioned and have a private bathroom and a flat-screen TV. Rooms accessible for disabled guests are available as well. The Innsbruck Hotel features an indoor pool and 2 spa areas, which can be used free of charge. The panoramic spa area (nude area) over the roofs of the Old Town includes panoramic windows, a bio sauna, a Finnish sauna, an infrared cabin, and a sun terrace. Facilities at the spa area with the indoor pool (non-nude area) include a Finnish sauna, an aromatherapy steam bath and a floating tub. Massages and the sunbed are available at an additional cost. Hotel Innsbruck also has a lobby bar, a Restaurant, an underground car park, and a ski storage room. Free Wi-Fi is available 24 hours. ... more less
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