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“Beautiful hotel in the centre of Innsbruck”
5 of 5 bubbles Review of Grand Hotel Europa

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Grand Hotel Europa
Ranked #14 of 75 Hotels in Innsbruck
Certificate of Excellence
Prague, Czech Republic
2 reviews
“Beautiful hotel in the centre of Innsbruck”
5 of 5 bubbles Reviewed March 18, 2014

We have stayed in Grand Hotel Europa last weekend and I can nothing but recommend this venue! It is beautiful, modern, but traditional with very cozy atmosphere. We have arrived by car and were offered parking in the underground parking for 25 EUR for 3 days which was a great deal being in centre of Innsbruck! All hotel staff was very nice and helpful and we even met a Czech guy at the concierge desk which was a pleasant surprise.

Room on the 4th floor was nice, clean and quiet even thou the hotel is located opposite of the train station and fairly busy street. Breakfast was excellent with big variety of food. On Friday and Saturday night we even enjoyed the spa downstairs which was also nice, smaller but cozy. There is a regular sauna, steam sauna and in separate area there are several ecliptycals to work out on. As we were the only guests there, it was very relaxing.

Overall we have enjoyed our stay very much and if we are back in Innsbruck, I will prefer to stay there again.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monika T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, March 18, 2014
Dear Monika,

I would like to thank you very much for taking the time to write your review and also for choosing to stay with us recently.

I am delighted to read that our Team exceeded your expectations especially and that you were also pleased with our breakfast and the sauna area. We always try to meet any requests from our Guests and I am proud we were able to fill our needs.

It would be a great pleasure to welcome you back to the Grand Hotel Europa very soon.

Warm regards,

Roman Ray Straub,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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913 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

I held an event last week for our customers and the staff from organising the event to delivering where absolutely fantastic. Everyone takes ownership and look after the guests with so much care. I organise many events around Europe and this was definitely one of the best hotels I have used and highly recommend. The facilities are great, the food superb and the staff super-efficient and friendly. Location is also perfect. I can't wait to go back.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, March 18, 2014
Dear Guest,

thank you for sharing your feedback.

We are thrilled to hear that you had an outstanding experience with us at the Grand Hotel Europa. On behalf of our staff, we thank you for your nice comments. It is through comments such as yours that continue to inspire our staff to deliver 5 star service.

We hope that you will return to our Hotel soon, so that we can continue to assist you to organize your events.

Warm regards,

Roman Ray Straub
General Manager
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Cambridge, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

My husband took me to Innsbruck as a surprise Birthday trip to see RIVERDANCE.
We stayed just for one night in this hotel in the centre of the town .
We were greeted by extremely friendly staff and shown to a beautiful room where you could see the mountains of this beautiful city.
The girl on reception was so nice unfortunately I didn't get her name but she was working this morning 13th march .
I would definitely stay here again .

Room Tip: We took a chance on the internet and came up trumps
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leana2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, March 17, 2014
Dear Guest,

I would like to thank you very much for taking the time to write your review and above all for writing such nice words.

We are happy to read you enjoyed every aspect of your stay with us. Thank you very much for your wonderful comments about our staff, it is gratifying to hear that our team impressed you so much. I am proud to relate them back.

The whole Team hopes to have the pleasure of welcoming you back again in the near future.

Warm regards from Innsbruck,

Roman Ray Straub,
General Manager
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Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

Staying there is real Tyrol treat. The rooms are wonderful so as the staff. Breakfast is outstanding. Dinner is next to none, so delicious. Sauna & thermal therapy at the spa is very enjoyable too. The location is fantastic within a walking distance of everything you want to see in innsbruck.

Room Tip: The tyrollian rooms gives you a feel of the area, fantastic.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, March 12, 2014
Dear Guest,

many thanks for taking the time to share such lovely comment of your stay at the Grand Hotel Europa. I am delighted to read you had a lovely time with us.

We are proud you appreciated our Hotel all-round. It is wonderful to read that our team, food, and spa left such a memorable impression on yourselves.

We look forward to welcoming you back to the Grand Hotel Europa and to the Europa Stüberl Restaurant.

Warm regards,

Roman Ray Straub,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 5, 2014

Stayed 2 nights in July 2012. Great location across from the train station and not noisy which is the case closer to downtown. Close walk to everything. Hotel room was spacious and comfortable. Breakfast was excellent. Hotel staff were helpful and the spa was decent. When I return to Innsbruck I would stay here again!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tlenihan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, March 6, 2014
Dear Guest,

thank you for reviewing your recent stay at the Grand Hotel Europa and for the kind words.

The Team is glad to hear you enjoyed yout stay with us. We do our best to make sure every guest has a wonderful visit, so I am thrilled to know we were successful when it came to you.

We look forward to having you stay with us again in the near future,

Regards from Innsbruck,

Roman Ray Straub
General Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, United Kingdom
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

Spent 4 nights at the hotel as a short honeymoon. Can't really complain about the hotel clean service good however did expect slightly more from a five star hotel. would say it was more 4 star than five star advertised. Gym spa looks better in the pictures!

Also unsure how equipped they where for British visitors. As welsh first language speakers we try our best to learn the basics but didn't seem to be many english speakers when our Austrian/ German failed- which for both parties could be frustrating. The bar man, who lucky for us was working every evening was extremely helpful and informative about the city, places to eat drink etc.

Innsbruck and the skiing was top notch and we both look forward to revisiting however would try the new Adlers hotel, pentz or even the hilton on our next visit. All 9 ski resorts available with the Olympic pass where accessible within an hour (free transport skibus) from the hotel and for intermediate skiers found enough at axer lizum and stubaier-gletscher. Excellent ski locker room within the hotel.

Brilliant location/ city however unsure if we would visit this hotel again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dewindoeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, March 4, 2014
Dear Guest,

thank you for your review and for choosing the Grand Hotel Europa during your stay in Innsbruck.

The whole Team is very sorry to read our Hotel could not reach completely your expectations.

We will be glad to welcome you again in the near future, to have the chance to give you the wonderful experiences many guest have at the Grand Hotel Europa.

Best regards,

Roman Ray Straub
General Manager
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Oslo, Norway
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 24, 2014

The location of this hotel is perfect, either if you are in Innsbruck to discover the city itself, or to do some skiing by car or by train in the Tyrol region. Many ski resorts within reach for day trips. The hotel is located right in front of the Central Train Station, and there is even a direct entrance from the station through the station parking, so you don't have to walk outdoors. The breakfast was ok. I think the link between quality and pricing was excellent here. The room was a bit dark, should have been lighten up some more. There is a pleasant lobby bar in the hotel. Didn't try out the restaurant for lunch or dinner, but I saw it was crowded with people almost every night, which is a good sign. I will come back to this hotel.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Livsnyter79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, February 25, 2014
Dear Guest,

thank you for taking the time to write a review of your stay at the Grand Hotel Europa Innsbruck.

We are delighted to learn you enjoyed your time with us. Thank you for your most kind comments regarding our location, facilities, breakfast and the Europa Stüberl Restaurant.

We look forward to welcoming you back when you travel plans see you return to Innsbruck for another enjoyable stay with us.

Regards from Innsbruck,

Roman Ray Straub
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Europa

Property: Grand Hotel Europa
Address: Suedtiroler Platz 2, Innsbruck 6020, Austria
Location: Austria > Austrian Alps > Tirol > Innsbruck
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in Innsbruck
#8 Family Hotel in Innsbruck
#10 Luxury Hotel in Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Europa 5*
Number of rooms: 122
Official Description (provided by the hotel):
The Grand Hotel Europa is a top hotel in Innsbruck, Austria, and one of the most impressive hotels in central Europe. The hotel’s location makes it perfect for exploring Innsbruck, and the beautiful surrounding countryside. The location, modern amenities and stunning decor make the hotel highly regarded. ... more   less 
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Also Known As:
Grand Hotel Innsbruck
Grand Resort Innsbruck

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