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“Five travelers delighted with this Five Star hotel”
Review of Grand Hotel Europa

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Grand Hotel Europa
Ranked #15 of 75 Hotels in Innsbruck
Certificate of Excellence
North Conway, New Hampshire
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Five travelers delighted with this Five Star hotel”
Reviewed February 17, 2013

We stayed at this hotel for a week of skiing at the nearby resorts. We chose Innsbruck because one member of our group was not skiing but found much to do in this charming city. We arrived by train from Venice and were delighted that we could get to the hotel via an underground garage, avoiding schlepping our luggage across a busy slushy street. We were greeted warmly upon entering and found that this congeniality was a hallmark of the staff. The General Manager, Mr. Straub, intoduced himself early in our stay, and went out of his way to make sure we had directions, bus schedules, even a steaming cappucino in the lobby prior to an early morning walk. A member of our group forgot his ski boots on a train, a couple of days prior to our departure. Mr. Straub volunteered to assist with locating and mailing them back to the states! How is that for Tyrolean Hospitality!
While Modern is not my first choice in decor, our immaculate room was large, toasty, and decorated in calming neutral tones. The mattress and pillows were comfy and the duvet snuggly. There was plenty of lighted storage for our ski clothes and a locked ski room in the basement with boot dryers for our equipment. We took the free ski bus which stops at the front door of the hotel to three different resorts. While the bus ride takes about an hour, the scenery en route is breathtaking, making the trip rather enjoyable. One day, members of our group took the train to St Anton. The hotel is a good location for sampling a variety of Austrian mountains and even a glacier!
Our package included breakfast and dinner. The breakfast buffet was exhausting with fresh fruit and yogurt, oatmeal, cold cuts, roasted veggies, eggs, bacon, potatoes, cold cuts, wonderful fresh seeded bread, cakes, and delish strong coffee. Dinner in the traditional Tyrolean restaurant was the event that our little group looked forward to every evening. Food and service were first rate, the table linens starched, the place settings perfect. Dinner started with an Amuse Bouche trio, followed by choice of appetizer, soup, entree and dessert. Standouts include the monkfish, beef stronganoff, and seafood quartet. I have stayed at other European hotels where there was no selection offered and the cuisine was overly salty and somewhat mysterious in terms of content. This hotel always gave a meat or seafood choice, all excellent.
Of note is the spa, located in the basement of the hotel. There is a small but adequate exercise room for an indoor workout, but I preferred a brisk walk to explore the Old Town, five minutes from the hotel. The sauna was divine after a hard day on the slopes, top notch and super hot to melt away the aches and pains. There is also a steam room and soothingly lighted relaxation areas for lounging between sauna and steam sessions. Spa robes, slippers, and plenty of generously sized towels added to the experience.
Two members of our group shared a room in the front of the hotel where they could hear the street noise at night with the window open. Quieter rooms are at the sides and back of the building for those who like a bit of fresh winter air. Other than this, we have nothing but fond memories regarding our stay at the Grand Hotel Europa.

Room Tip: Avoid the lower floors at the front of the building if you are a light sleeper who likes the window...
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, February 17, 2013
Dear reviewer,

Thank you very much for your informative experience from your recent stay at our house in Innsbruck on Tripadvisor.

I am deeply grateful to read that you enjoyed your stay with us and that you were happy with the services provided by our team. Once again, thank you for taking the time to post your review on Tripadvisor.

We look forward to welcoming you back on your return to Grand Hotel Europa Innsbruck .

Warm regards from the capital of the alps - Innsbruck

Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
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English first
Bury St. Edmunds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2013

We booked the Grand Hotel Europa for a long weekend skiing. The hotel is perfectly located, right next to the train station and only 5 minutes walk to the old town. The ski bus also picks up right outside the hotel and takes you to a number of good ski areas around Innsbruck.

The service we received throughout our stay was fantastic, from the moment you arrive through to our departure. The reception staff were very polite, knowledgable and efficient; Guiseppi was great behind the bar and the breakfast staff were excellent. The room was very comfortable and clean with all the facilities you would expect of a 5 star hotel. We also booked in for a meal in the restaurant which was a real treat. The food and service were both outstanding.

The General Manager, Roman, introduced himself to us and we had a long and enjoyable chat. He was always available throughout our staff and actively ensured that our staff was just as we had expected.

I will definitely be returning to the Grand Hotel Europa!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, February 13, 2013
Dear guest,

We want to thank you for sharing your experience from your recent stay at our hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Grand Hotel Europa Innsbruck .

Sincerely,

General Manager
Roman Ray Straub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south east kent
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 11, 2013

this hotel is great, the rooms are a lovely size, very spacious and very clean, the staff are very friendly and can't do enough, the manager spoke to us when we arrived and when we left, making sure we were happy, the ski resort is within easy reach, the town is around the corner, bus station and metro are across the road,
would stay at hotel europa again for sure, thank you staff from the manager, waitress, reception, cleaners, bar staff, you were all excellent and a great asset to the hotel.

Room Tip: we only had a standard room and it was excellant, good size, very clean, tea and coffe, plus a a lar...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank popat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, February 13, 2013
Dear reviewer,

We want to thank you for sharing your experience from your recent stay with us at Grand Hotel Europa, Innsbruck.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Grand Hotel Europa Innsbruck .

Sincerely,

General Manager
Roman Ray Straub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turku
1 review
Reviewed February 11, 2013

Room was very nice and clean, hotel staff was helpful and polite, the sauna area was relaxing and the breakfast was delicious. Only minus were dirty towels and empty shampoo bottles in sauna area but this is very small minus. Thanks for this pleasant experience! Special thanks for good customer service!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aatu82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, February 13, 2013
Dear reviewer,

Thank you very much for sharing your experience from your recent stay at our hotel on Tripadvisor.

We are glad to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Grand Hotel Europa Innsbruck .

Sincerely,

General Manager
Roman Ray Straub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chester
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 10, 2013 via mobile

Just returned from a short stay and have to say I was very impressed from the location to the rooms to the staff. We were made to feel extremely welcome with the staff fantastic at giving advice. Roman the General Manager was very hospitable and made you feel very important. Guissepie who worked behind the bar was brilliant and made a fantastic cocktail.
If I had to say anything negative the bar man on the final night honestly didnt know how to make cocktails, forgot orders and put wrong items on bills but luckily because we had Guissepie serving us the rest of our stay it wasn't too much of a problem.
Innsbruck is a fantastic place and The Grand Hotel Europa is a top class hotel with some top class staff.
Thanks for an enjoyable stay.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review, February 15, 2013
Dear reviewer,

Thank you very much for your comment on Tripadvisor and for sharing your experience from your recent stay with us at Grand Hotel Europa. We are glad to read that you enjoyed your stay with us
Again thank you for taking the time to post your review on Tripadvisor.

We look forward to welcoming you back on your return to Grand Hotel Europa Innsbruck .

Best regards,

Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 7, 2013

The staff make this hotel a very special place in the alps. Nothing is too much trouble for them and they are always helpful and sincere. Room was excellent. Food was tremendous and the prices incredibly reasonable. Would recommend this hotel to anyone who appreciates good service whether business or pleasure.

Room Tip: Room on fourth floor was excellent. Great views.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dewi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, General Manager at Grand Hotel Europa, responded to this review, February 7, 2013
Dear reviewer,

Thank you for sharing your experience from your recent stay with us at Grand Hotel Europa, Innsbruck on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Grand Hotel Europa Innsbruck .

Sincerely,

Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, Connecticut
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 24, 2013

I was looking for a convenient hotel for skiing in the Alps around Innsbruck, and was arriving by train. The hotel, which has been renovated with all modern conveniences and upgraded rooms, fit the bill perfectly. The bed was really comfortable. It is directly across the plaza (Suedtiroler Platz) from the main train station, and is a stop for the free Innsbruck area ski shuttle. (It also has an enclosed adjacent parking garage). It was a very short walk to the pedestrian Old City, plus there were buses and trams across the street. The entire staff was friendly and helpful, including the general manager, Roman Straub, who personally came around to talk to guests to make sure everyone was happy. The ski storage room has heated stands for boots, and even a comfy chair to sit in while you put them on. It was also one of the best buffet breakfasts I have had in a European hotel, with everything from herring and smoked salmon to miso soup for Asian guests, plus fresh fruit, various juices and assorted muesli items. The hotel restaurant was also a great place to go for dinner.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 103JonS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review, January 27, 2013
Dear reviewer,

Thank you for sharing your experience from your recent stay with us at Grand Hotel Europa, Innsbruck on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Grand Hotel Europa Innsbruck .

Sincerely,

Roman Ray Straub
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Europa

Property: Grand Hotel Europa
Address: Suedtiroler Platz 2, Innsbruck 6020, Austria
Location: Austria > Austrian Alps > Tirol > Innsbruck
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in Innsbruck
#8 Family Hotel in Innsbruck
#11 Luxury Hotel in Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Europa 5*
Number of rooms: 122
Official Description (provided by the hotel):
The Grand Hotel Europa is a top hotel in Innsbruck, Austria, and one of the most impressive hotels in central Europe. The hotel’s location makes it perfect for exploring Innsbruck, and the beautiful surrounding countryside. The location, modern amenities and stunning decor make the hotel highly regarded. ... more   less 
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Also Known As:
Grand Hotel Innsbruck
Grand Resort Innsbruck

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