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All reviews golden roof historic hotel old town pedestrian area perfect location old world charm public parking front desk staff street noise innsbruck card christmas market the river your luggage loved this hotel wonderful hotel visiting innsbruck breakfast was included
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Reviewed December 2, 2017 via mobile

We were three couples taking in the lovely Innsbruck xmasmarket (which is just outside), the weather was lovely and there was early snow so we were possibly biased
However this little gem convinces one as one of the dying breed of Austrian family run town hotels- with the owners there literally from morning till evening to see to their guests lacking nothing
And it doesn't
Nicely refurbished albeit smallish rooms (we had standard peaking in their superiors they much bigger) especially the bathrooms which are well equipped (grohe raindance showers etc) and nice toiletries; comfy mattresses even air conditioning
Whilst we did not eat there the breakfast served was nice with good choice of local produce; even their own brand fizz available well prepared coffee and nice bread
Service whilst stressed and appearing a bit short very effective and still taking time to smile
What could be done differently?
A few more choice on tea (they have one darleeing and the rest all fruit infusions)and perhaps not to have the butter on ice in the winter
The downside of the central location is that if you like me like sleeping with an open window you hear lots of noise at 3 when the last clubbers go home; at 5,30 when the trash cans are emptied and then deliveries start; perhaps try to get a room to the inside of the hotel
Bathrooms in standard rooms can be perhaps claustrophobic for some or unsuitable for those with a disability
Great place and good value

Stayed: December 2017, traveled with friends
Thank cramorra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2017

Situated at the gates to the Old Town this hotel could not be in a better position, given that it has also always been a hotel since its erection in the 1300's its also extremely well versed in looking after its customers (even, I believe, in an early life one Amadeus Mozart). Over the years it has, obviously, been refurbished carrying all modern amenities but this has been completed with a great deal of TLC and an eye for maintaining the character of the building itself.

On top of the building you add a group of people, the staff, that are some of the friendliest and most helpful people you could wish to meet, and that goes for the reception staff, the restaurant staff both breakfast and dinner and the cleaning staff, and you have a perfect combination.

Our room was not the biggest we hard ever stayed in but it was, for a 4 day break, big enough and had everything we needed with sufficient storage, both hanging and drawers, a safe, a writing desk, a fridge a very large comfy bed and a very modern stylish bathroom (room 302). The hotel also boasts one of the best restaurants in Innsbruck and we did eat here one night and was not disappointed. The food and the service were both superb. However if you do want to venture out to other restaurants the top 5, as shown on TA, in Innsbruck are all within walking distance and 3 of them within 200 yards, so you are spoilt for choice.

While we were staying at the hotel it was also the start of the Christmas market and that was just the icing on the cake, and it started right outside of the hotels front door, we couldn't ask for better. A great hotel with great staff in a great location for sights and restaurants and shops in the Old Town, what more could we ask. Superb

Room Tip: Refurbished room try 302
  • Stayed: November 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2017

We totally enjoyed our stay at this hotel. Wonderful location, impressive rooms, friendly staff and a great restaurant. Everything was simply perfect and we will definitely stay here when we return to Innsbruck.

  • Stayed: August 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank col_aboni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGoldenerAdler, Owner at Best Western Plus Hotel Goldener Adler, responded to this reviewResponded November 13, 2017

Dear "Goldener Adler Fan",
thank so much for your great review. We always strive to do our best for our valueable guests. You are more than welcome, whenever you are near to Innsbruck contact us directly for the best hotel deals! All the best from winterwonderland Innsbruck with first snow in town. Yours Goldener Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2017 via mobile

Nice classic kitchen with a very nice wine selection. Recommendable place in innsbruck for classic tirolean lunch or dinner. Very nice location in a classic basement with a beautiful scenery. Excelent service too

Stayed: November 2017, traveled on business
1  Thank Andreas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2017

This is a very nice hotel. Our room was comfortable and big enough and the windows looked over the old town, in which the hotel was located. We were particularly impressed by the shower. It was a nice walk-in shower with both an overhead and a handheld spray. In the bathroom was a stool which I took into the shower; I sat and washed myself with the handheld spray. This was as nearly perfect a shower as I have seen in a hotel. There were numerous electrical outlets and switches. In one case an outlet that we wanted to use was controlled by a switch which also controlled some lights, which we found to be inconvenient. The ladies at the front desk were very helpful, but sometimes they were mobbed by people checking in or out. The breakfast was good, but the woman who helped us had no English, so we had to rely on my halting German.

Room Tip: Our room was 104
  • Stayed: October 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank jtp4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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