You need to accept that this is not a hotel and aims to provide a different type of accommodation. If you want a quiet, comfortable, safe, clean and welcoming place to stay this is for you. It is accommodation attached to a convent that is usually used by groups for courses and conferences but can be booked by travellers. I booked via the web site and asked for directions which were emailed to me. The welcome was very friendly and desk staff spoke English well. The room was on 2nd floor and there is a lift. Very clean, spotless modern bathroom, twin beds and delightful sunny aspect with view to mountains. Room has desk with lamp and 2 chairs and hanging space. Beds have lights for reading. You get a key card to access the building out of hours and unlock the room. The desk staff were very helpful explaining how to help yourself to beverages. The bathroom had liquid soap dispenser at the basin and in the. shower. The wi fi was very good and free. The breakfast is self serve, juice, cereals, breads, rolls, pastry,cheese, ham, tomato slices, various spreads and tea or coffee. We walked along the river to the Lowen Haus inn for dinner and there are plenty of other options in walking distance. I think this place is excellent value for exploring Innsbruck.
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