We stayed for a week in December 2018. We were upgraded to a suite upon arrival (room 316)....a bedroom, seating area, large bathroom (2 sinks) and separate toilet. Generally a very nice room (We loved the wooden beams and bed), although not perfect.
The plumbing is clearly an issue in this old building with very noisy water pipes inside the walls (hidden), occasional fluctuations in shower temperature, a smell of drains in the bathroom at times and one absolutely boiling hot radiator which we could not turn down or off...we kept the windows open constantly. In the bathroom the bath towels provided were quite thin and tiny as well...but the main thing I disliked about the bathroom and separate toilet was the lino on the floor....it was filthy (looked like black marks from shoes or ingrained dirt or something...not our dirt) and is clearly impossible to get clean. In the bedroom there was only one pair of slippers provided between two and drinking glasses were never taken away/replaced the whole week.
We wanted to order room service breakfast but gave up after the first morning because there were no menus in the room (And it was all very well asking us if we wanted the small or large breakfast but without a menu we didn't know what was in either so resorted to just asking for the items we wanted). How happy I was to see a lovely pot of tea...which was in fact a pot of hot water with no teabag for which staff were very apologetic. On checking out there was no record of us even ordering this breakfast so it was kindly given to us on the house. Reception staff were friendly if a little disorganised.
Twice during our stay people came into our room when we were in it...very strange!! The first time was a mistake by housekeeping, the second claimed to be someone from reception and shouted an apology (We never saw them as we were in the bedroom but heard the door open
in the living area). I would have been pretty scared if I'd been alone.
Finally (and this is not the hotel's fault) there is building work next door which regularly woke us up at 7am or earlier....if the bells didn't wake us first!
You might think I'm crazy but in spite of all of these things I did like this hotel...it's quirky, a bit different, the bathroom was big with a lovely shower, bed was comfy and clean and, above all, the location is second to none. I don't think this hotel is quite the luxury hotel it thinks it is but if I could award it a 3.5 I would.
Oh and the little blue rubber duck to take home is a cute idea...Ours now sits on a shelf in our downstairs loo!