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“Disappointed”

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arthotel Blaue Gans
Ranked #8 of 132 Hotels in Salzburg
Certificate of Excellence
Victoria, Australia
Level 6 Contributor
280 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
“Disappointed”
Reviewed January 7, 2012

The location is great but somehow this hotel was not all that I had expected. We had booked a large room and it was pretty much as shown on the website. However we were shocked to find one wall had been drawn on! I asked reception if we could be moved and was told it was "artwork" by a famous artist drawn on the wall after a few cocktails! Well art is of course always in the eye of the beholder, but we thought it looked ugly and it really spoiled the room for us. Others may love it.
The room was comfortable, the bathroom bright and spacious, but more storage space would have been useful and in general it just felt tired and dated.
Breakfast was very good with a large selection of cold dishes and hot foods cooked to order.
This is a good hotel, but I didn't feel we got value for money here.

  • Stayed December 2011, traveled as a couple
    • Value
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Helpful?
1 Thank EmeraldDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (75)
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London
Level 4 Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 4, 2012

Took the wife here in early December for our wedding anniversary and quickly fell in love with the city, the Christmas markets and the gluhweine. The Arthotel Blaue Gans is right in the middle of it all, only a 10 Euro taxi from the airport, and nice an intimate. The bedroom was clean and well-decorated, albeit a bit on the small side, but being in such an old building that was very much to be expected. And the restaurant downstairs was excellent for dinner, albeit at a top-end cost. All-in-all, perfectly met my expectations.

  • Stayed December 2011, traveled as a couple
    • Value
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Helpful?
Thank KaguraCato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Level 4 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 4, 2012

As a part of our roadtrip from Munich to Budapest, we stayed one night in Salzburg. In every city our priority of choosing a hotel was that it should be centrally located to save time. The location of Hotel Blaue Gans was perfect! The building is old and the rooms are simple, modern and functional - I guess the layout of every room is a bit different. The breakfast buffet was very nice. The atmosphere of the hotel was fresh and relaxed. The only minus was the parking, which was situated pretty far and there was no valet service, so you had to drive and park the car yourself.

Next time in Salzburg will choose this hotel again!
Shoptravelfood Blogger

  • Stayed July 2011, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank shoptravelfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 3, 2012

We had two days at this hotel including Christmas day and it was just wonderful. From the friendly staff at the front desk, and everywhere else, to the breakfast, and the room which was delightful, nothing was left to chance. We stayed in a suite on the third floor and it was huge. We had a seperate room within the suite for our 9 yr old daughter which was easier when she needed to go to bed and we didn´t want to. Whilst this was a little expensive it was well worth the extra cost. The location is also second to none. Not many places as are charming as this with a mixture of the old and new.

Room Tip: Spend a little extra and get a suite
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  • Stayed December 2011, traveled with family
    • Value
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    • Service
Helpful?
Thank kiwiinlisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed January 2, 2012

My husband and I stayed here in September, 2011 in the middle of a tour of Germany, Austria and the Czech Republic. Overall, my feelings about this hotel are mixed. There was no part of it that I would say was absolutely horrible, but nothing that was exceptional either. Probably the best aspect of this hotel is the location, right in the center of town in the middle of all the action. You just walk out the front door and you are on the busiest, quaintest street in town. Tons of shops and restaurants. This part of town may actually be too busy for some, so if you're not into the tourist scene and are looking for a more quiet, laid back stay in Salzburg, you may want to consider one of the grand hotels on the other side of the river.

We tend to prefer small, boutique style hotels and this one definitely fit the bill. It was decorated very nicely and contrast between the historic building and the ultramodern decor and art work was indeed intertesting. However, there were definitely things that were lacking in terms of service and maintenance. In general, aside from the person at the front desk, there seemed to be very few staff members around at all. There was no offer of help bringing the bags to the room which can be quite a feat considering the small hallways and numerous steps. There is a lift, but the hotel is built on several levels, so you will probably be able to take the lift up to your floor, but still have to haul your bags up several short flights of stairs. The room was ok. It was very modern but was on the small side. The bed was very hard and the room itself just seemed poorly thought out and not well maintained. We were facing the interior courtyard which was quiet, but not much to look at. The air conditioning did not work well so I tried to open some of the several casement windows. One actually fell right out of the frame and almost onto my foot. I lifted it back up and put it back in the frame locking it in place and making a mental note not to touch it again. The bathroom was nice but the shower enclosure was more form that function and we literally had a flood every time we took a shower because the shower door did not close properly. Storage was sparse and everything seemed just a bit tattered and worn.

Free internet was a welcome amenity, but the reception was very spotty and I kept getting thrown off and had to log back on continuously. Breakfast was good, but not enough was put out and if you got there on the later end of the time frame, you were probably going to miss most of the offeriings. One morning we were offered hot entrees like eggs, another morning we were not. We were only there two nights, so none of this was too much of problem because we really didnt spend much time in the room. Any more than two nights and I probably wouldnt have been happy.

Overall, the location worked for us and the hotel was decent for the price (but certainly not inexpensive). I may consider going back for another short visit, but there are probably nicer choices if you're looking for something more posh.

  • Stayed September 2011, traveled as a couple
    • Value
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Helpful?
2 Thank kitty33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level 5 Contributor
85 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed December 11, 2011

Right on the Gertreidegasse (with an exit at the back of the house too), a nice 20min walk from the station the Blaue Gans is a very welcoming hotel. The check in is competent and swift, the house itself a maze, with nice modern rooms thougha bit small - given the age of the house small wonder. Excellent breakfeast and a wonderful restaurant in the evening complete the picture.

  • Stayed December 2011, traveled on business
    • Value
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Helpful?
1 Thank John1970031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArthotelBlaueGans, Leiter Front Office at arthotel Blaue Gans, responded to this review, March 6, 2012
thank you so much
the team of blaue gans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 6 Contributor
97 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed October 31, 2011

I really liked the design of this hotel, it is super modern but you somehow never forget that you are in an old building. I have stayed in other places with a similar concept that have lost the feel of the old building. I particularly like the breakfast/dining room just off reception which has retained the shape of the old room with an arched ceiling and the old 'Blue Goose' paintings on the wall but with fresh and modern looking table settings. The breakfast was really good too! There are also nice touches that link different parts of the hotel - for example similar paintings appearing in different places or the use of lime green as an accent colour in our room and for the napkins in the breakfast room.

The service here was excellent - friendly and welcoming - which always makes the difference between good and great! They made a great dinner recommendation for us (St Peter) which exactly suited to what we were looking for - a bit traditional but with veggie options.

The location is brilliant too - easy walking distance from all the main sights in the centre of Salzburg. A tip if you are driving here - the postal address of the hotel is actually on a pedestrian street so you need to make sure you get advice from them ahead of time on where to drop off luggage and where to park as my navigation system got very confused, but it is not difficult when you know where to go.

Overall, I was charmed by this hotel and would definitely stay here on another trip to Salzburg.

  • Stayed October 2011, traveled with family
    • Value
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Helpful?
Thank LisaJane072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about arthotel Blaue Gans

Property: arthotel Blaue Gans
Address: Getreidegasse 41-43, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#6 Luxury Hotel in Salzburg
#8 Romantic Hotel in Salzburg
#8 Business Hotel in Salzburg
#9 Family Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — arthotel Blaue Gans 4*
Number of rooms: 35
Official Description (provided by the hotel):
The Blaue Gans, whose tradition dates back 660 years, is the oldest inn in the city of salzburg. It boasts a prime location opposite the festival hall and in the heart of the historic centre, which has been declared a world cultural heritage site, and is only a short walk from mozart's birthplace.We have carefully combined the historic walls of this inn, which is steeped in tradition, with a modern design and contemporary art. The result is a place that exudes a natural feel, a venue for people who like to pursue their own way. we are pleased to accompany you along a part of this way.artHOTEL: more than just a Designhotel, synonymous with the personal freedom for an individual lifestyle. ... more   less 
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Also Known As:
Arthotel Blaue Gans Salzburg
Arthotel Blaue Gans Hotel Salzburg

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