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“Good value for money”

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Hotel Sacher Salzburg
Ranked #5 of 132 Hotels in Salzburg
Certificate of Excellence
Level 4 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
“Good value for money”
Reviewed October 12, 2005

My girlfriend and I spent a weekend in this hotel at the beginning of October 2005 and, overall, we were not disappointed.
We got a very reasonable rate (approx. €150/night) for this upmarket hotel by booking at the last minute through the hotel’s website and so our expectations were not particularly high.
The room was a standard double of a reasonable size (25 square metres). It was furnished with tasteful antiques which were not too ancient. The bed was very comfortable and the linen clean and crisp. The elegant marble bathroom had both a shower and bath. Of course, given the cheap rate, we didn’t have a view of the river and the castle, which many of the rooms must have. On the first evening, we received a couple of small Sacher Torten, rich chocolate cakes made by this hotel chain (which comprises the Hotel Sacher, Vienna, and the Hotel Sacher, Salzburg), which was a nice touch. There was a turn-down service in the evening, which we appreciated.
The hotel is grand and furnished with antiques. It is well located, on the bank of the river just a short walk away from the old town and also a stone’s throw away from a house in which Mozart lived, which is now a museum. It has a café serving appetising cakes, a piano bar and a restaurant, as well as a small shop selling its cakes and various merchandise. This isn’t at all a happening place for young people; it’s rather staid and traditional. The common areas are pretty impressive – a mosaic-tiled floor in the lobby, lovely stairways and an atrium. The only thing I thought was a shame is that there didn’t seem to be any place from which to admire what must be an impressive view over the river and old town. All this space is probably occupied by expensive suites/rooms. So, instead, we were advised by locals to go to the café on the roof of Hotel Stein, a few minutes’ walk up the river bank, from where we were able to enjoy the view.
The staff generally seemed pleasant, though we occasionally had the impression that some of them (e.g. at the front desk, at the door) were a bit stuffy. The barman was incredibly efficient and mixed a tasty cocktail for us. We used room service once, for breakfast, and although it was good quality, it took three-quarters of an hour to arrive.
Overall, we got very good value for money in this hotel.

8 Thank MikeMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 5, 2005

My husband and I spent two nights at the Hotel Sacher in early October. We flew into Munich and rented a car and drove to Salzburg which took a little under two hours. The hotel staff was very nice and accomodating as soon as we pulled up. We booked through American Express so we were given a complimentary upgrade from a standard room to a deluxe room (fine hotels and resorts rate), a welcome gift (sacher torte, fresh fruit and chocolates) and breakfast for 2. We were on the 3rd floor overlooking the street (the view didn't matter much to us since it rained most the time)... the room was very nice and spacious for a European hotel. The room was very quiet and clean and had two large windows which could be opened. Turndown service was very nice - the first night we had small sacher tortes on our bed and the second night we had two Mozart marzipan truffles. The bed was very comfortable and we had down pillows and comforters and bathrobes and slippers. Large marble bathroom with double vanity and large combined tub/shower. Breakfast was very nice with a generous selection of breads, yogurt, cereals, scrambled eggs, bacon, sausage, jams and pastries. We had a casual dinner one night in the Sacher Grille which was average. The front desk was very helpful in arranging a city tour. Overall I thought the Hotel Sacher was lovely and would definitely go back.
Keep in mind all the shops are closed on Sunday so that is the perfect day to arrange tours, sightseeing etc. The hotel charges 25 euro a day for parking.

  • Stayed October 2005
    • Value
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6 Thank NYCandbeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 26, 2005

An Excellent Hotel in the Grand Style

We started our summer trip to Austria with a 2-night stay in the Hotel Sacher after reading the reviews in Tripadvisor and deciding that the location seemed perfect.

We had booked directly and taken the 2 night Sacher and the City Deal. After a long day travelling it was a delight to pull up at the hotel, our bags were whisked away as was the car and we were quickly checked in by a very efficient and reception team. We had asked to overlook the river and were not disappointed, our room had a fabulous view of the old town river and castle. The room was beautifully decorated with antique furnishings and a wonderfully comfortable bed not to mention the fruit and chocolates that had been left for us. If you are going to visit the Sacher ask for a river view as the rooms on the other side have no special outlook and you may experience some traffic noise.

We had a light meal in the café, which was first class but did not eat other than breakfast which again was excellent. This hotel certainly passed our sleep test; the room was pitch black at night and very quiet. The location was ideal for a short stay in this beautiful city and it certainly lived up to the majority of the reviews. We were quite impressed by the small touches like the nightly turn down service with chocolates on the pillows and the linen mat laid beside the bed so your feet did not touch the carpet.

If you are planning a trip to Salzburg head for the castle in the morning and have the famous Sacher Torte whilst enjoying the most outstanding views. We found the choice of restaurants somewhat restricted in the old town at night, there seemed to be a better choice on the other side of the river not far from the Sacher.

The Sacher is a hotel in the grand style and gives the impression of being steeped in history. It certainly lived up to our expectations and would be an excellent choice for those looking for a top quality hotel that is not part of one of the major chains. The only negative comment was that the corridors seemed a bit gloomy and this coupled with the outward opening doors found on some continental hotels gave a strange impression, but not one that detracted from the overall experience.

9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level 6 Contributor
137 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed July 11, 2005

My friend and I just took a trip around Europe, but of all the places we stayed, this tied for our favorite. It has all the little special amenities that bring joy like candies delivered upon arrival, turn-down service in the evening, and fresh flowers. The front desk and doormen were attentive and helpful. I was upgraded to a room overlooking the river which had a lovely patio. The location was perfect as it was close to the foot bridge across to the old town which was fun to explore. It is also near the gardens which were beautiful and cool. Of course, the famous Sacher torte is wonderful. Overall, it was a perfect stay at a relatively inexpensive price.

5 Thank AroundtheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England
Level 6 Contributor
144 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed July 2, 2005

My friend and I stayed at The Sacher last December, when we spent 4 lovely days in Salzburg.
Our main purpose was to see the Christmas Markets which were fabulous.
We booked this Hotel following lots of research and after reading Tripadviser reviews.

Althought the Sacher is a grand Hotel and in a fabulous location, our experience was rather disappointing.

We had booked 6 months in advance through Thomson Cities and requested a a corner room with river views following this suggestion made in a review we'd read from a very satisfied guest.

Reception staff were rather surley and unwelcoming upon arrival, which came as a great shock following marvellous reviews and bearing in mind this Hotels 5 star Deluxe rating.

Although we had written confirmation of a twin room we were shown to double and told the Hotel was fully booked.
After quite a lot of hassle we were eventually given a very small twin with an incredibly hot and cramped bathroom and told this was an upgrade?

We were advised we would probably have to move after 2 nights as the room was required for another booking!

We were also told that we'd be notified the following day about moving arrangements.

Nobody bothered to contact us again and we remained in the cramped room with which we were wholly dissatisfied
The room was more like good 3 star accommodation than 5 star.

No complimentary meal/bottle of champagne /offer of compensation or proper explanation was provided.

All the Hotel could do was blame the Travel Agent, despite the fact we had given them the relevant documentation clarifying our booking.

In fact ,when we returned home and complained via Thomsons, they advised us that The Sacher had stated they moved us to a corner room as requested.

The Sacher actually told us that all the corner rooms had been booked 2 months in advance and were all doubles anyway.

We responded to Thomsons again who eventually gave us a measly £50 Refund!!!

Breakfasts were excellent and the Breakfast staff polite and friendly.
They always tried to find us a window seat so that we could enjoy the gorgeous views.

I am planning a return visit to Salzburg next year with another friend, but will certainly not return to The Sacher.

During my last stay I visited The Radisson SAS Altstadt Hotel, which also has 5 stars and great views.
It also has lovely front of house staff and we received a friendly welcome when we called in for a brochure and to have a look around.

Guess where we will be staying next April?

  • Stayed December 2004
    • Value
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25 Thank pragueophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 17, 2005

We stayed at the Sacher Salzburg after spending 8 days in London and Paris. What a contrast! From the moment we stepped into the hotel lobby in the Sacher, we just felt very looked after. Our porter and concierge welcomed us with big smiles and best of all, they were all fluent in English. Our stay in Salzburg was just fantastic and the hotel was the cream on top. Great location in between old and new towns and close to shops and sights. You don't want to stay anywhere else. Oh, yes the welcome selection of chocolates were delicious!

  • Stayed April 2005
    • Value
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    • Cleanliness
    • Service
9 Thank jontay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 3, 2005

Stayed for 2 nights recently as part of a European honeymoon. Took a taxi from the airport and paid 13 euros - we think the driver milked the route a bit. Our room wasn't ready when we arrived and the reception was overly friendly but no big deal. When we got our room later in the day we were suprised with chocolates and a bottle of champagne. The room was very nice and quite large (king bed and a sitting area). Breakfast was a huge buffet with everything you could ask for. We would recommend Bob's Tours for the Sound of Music tour. It takes you in a mini van as opposed to a huge coach and the guide and scenary were amazing! We would also reommend having lunch on the terrace at the fortress as the views of the moutains were stunning. For a reasonable typical Austrian dinner the Herzl Tavern in the old town is highly recommended. A taxi to the train station will cost 7-8 euros. All in all, The Sacher is a large, modern hotel in a great location and highly recommended.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sacher Salzburg

Property: Hotel Sacher Salzburg
Address: Schwarzstrasse 5 - 7, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 132 Hotels in Salzburg
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Sacher Salzburg 5*
Number of rooms: 113
Official Description (provided by the hotel):
The Hotel Sacher Salzburg epitomizes Sacher's unique mix of world charm and modern comfort: tradition hand in hand with innovations. As in Vienna, music has always been an important part of the hotel and in the city of Mozart's birth we regularly host the world's finest musicians alongside royalty, international statesmen, business people, artists and global celebrities. ... more   less 
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