Our initial impression of this hotel was adequate. We had a family room that accommodated 5 people (3 twin beds, 1 double bed), definitely not fancy but functional. The bathroom was very small, but that is quite common in Europe. If you are planning to walk to Old Town Salzburg, it is a 2km walk (30 minutes) and partially through an undesirable part of town. We would definitely not have walked through there after dark. What made a somewhat adequate experience turn bad is the email and 60Euro charge we received after our stay. We returned home from our vacation to find an email from the hotel claiming we destroyed the telephone in our room and they charged our credit card, without our knowledge, to replace it. We never once used the phone (which they acknowledge) or even touched the phone. When I phoned the hotel to discuss the matter, they were very rude and accusatory. If we had been responsible for the damage, we would have immediately owned up to it and taken responsibility. We definitely did not damage the phone as they claim, and now we have to dispute the charge with our credit card company. This sounds very much like a scam to me, they had a phone that needed to be replaced and they were just waiting for unsuspecting victims like us to pay for it. Unfortunately, we did not take any pictures in the room during our stay to prove our point. From now on, we will take pictures before and after our stays at hotels.
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- Also Known As:
- Gasthof Turnerwirt Salzburg
- Gasthof Turnerwirt Hotel Salzburg