My family and I just stayed here this weekend (June 15-17th 2013). My family consists of myself, my wife and three kiddos aged 4 to 13. I will start by saying the price is great for the location, and most Hotels cost a lot more. However, with savings comes giving up some "normal" amenities. I will say, overall I would have given this Hotel 4 stars, if it was not for the rude staff we encountered. We had contact with one older lady who was a sweet heart and gave us lots of direction and answered a lot of questions, but there is also a younger lady (probably in her 30's) who is RUDE RUDE. She was very short with us, giving us dirty looks, as well as just being straight rude at times. For example, my wife went downstairs to ask a question, while there she grabbed 3 pieces of candy from the HUGe candy jar at the front esk (we have 3 kids remember). Well the lady has the audacity to tell my wife in a rude manner, " NO more candy we have other guests too!!", then at breakfast we sat down and did not know whether we were supposed to help ourselves or not so we ask the same lady if we just get up and help ourselves, the lady looks at us pauses with a are you stupid look and says, " Like I told you go ahead". For one she never told us anything, for two if she had this was still way rude. Finally, when my wife went to double check our check out time of noon today, the lady told my wife no we must check out by 10, which is against what we were told and planned around.
Like I said originally, the place is nice, clean, good location, and cheap. However, stay away from the staff, especially if you are American or something other than Austrian because they will be rude. also, the breakfast is below par and they do not refill things that run out.
P.S. rooms have A/c but they need a remote which you have to ask for, and they are not happy to give you. Also, guest services close EARLY ( around 5 pm) and you are on your own after that.
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