We booked a room in this hotel to have an accommodation for our last night of our road trip. We confirmed we would arrive in the late afternoon. After a long trip we arrived at 18:15 at the hotel. We had to wait at least 30 minutes before there was staff to help us. The very old man was not friendly and couldn't help us. Finally the (also old) hostess arrived and was there to tell us that she gave away our reserved room to another couple. The reason for this was that we arrived after 18:00... She didn't call us to check if we were still coming or not, just gave it away.
Since we had lots of stuff and had to attend to the finish location of our roadtrip we were in desperate need of a place to sleep. After complaining to the hostess she called another hotel to see if there was room. The solution was a hotel which was twice the price and half an our drive from our finish location, so not an option.
A little confused we waited at the entrance thinking about a solution. By coincidence some other guests were leaving the pension. The hostess didn't know this (!) and offered us the room of the leaving guests.
After preparing the room we could enter it. Room was 'ok', sanitary was a bit outdated.
Breakfast the next day was also 'ok'. After that we wanted to check out. The same hostess as the day before told us we were sleeping in a more expensive room than we had booked (because it was bigger...) so we had to pay 20 euros more. She was convinced that she told us so the previous day, which she didn't. After refusing to pay the extra money she was threatening to call the police. In the end we paid and left with a bad feeling.
I think it's a bit pathetic. These people are very old and obviously can't manage this hotel. In combination with there attitude I think they still have to work for a long time before they can retire.
To conclude; bad service, stubborn staff, breakfast 'ok' , rooms 'ok'.
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