“My wife and I with five other couples recently undertook a private four week tour of central Europe. This is our fifth European trip in the last seven years. Our itinerary included a four night stay at the Hotel Neutor, a four star designated hotel in Salzburg. After our experience we believe that this rating needs to be downgraded.
The staff were always friendly and helpful, however the rooms were very small with nowhere to put suitcases other than on the floor which further reduced the miniscule available floor area. We have stayed in inner city hotels in Paris, Rome and London and this room size was the smallest we have ever seen. Our group approached reception to seek relocation to larger rooms which appeared to be available in the annex over the road. One couple were given a door entry card to a room which had not been made up after the previous guests.
None of the hotel rooms had an English speaking BBC World or CNN TV channel, the only hotel to lack this basic service in our whole trip.
The rooms reeked of an indescribable odour.
The breakfast was served in a small restaurant where the only available fruit was from a bowl of apples.
One of the couples from our group returned to their room after a days sight seeing to find it had not been made up since the night before.
Two other couples returned to their rooms after a day out to find that the old bathroom towels had been removed but not replaced with new ones.
Another couple returned to find that their door entry card no longer worked. Reception advised them it was because they had checked out, obviously they hadn’t !
The hotel thus was thus poorly managed for a four star hotel”
We certainly would not recommend this hotel to anyone expecting four star accommodation
- Official Description (provided by the hotel):
- The hotel "Am Neutor Hotel Salzburg Zentrum" is located in the heart of the city of Mozart!In just 3 minutes you can reach the Getreidegasse, as well as the Festival House.A stay at this hotel promises you the central location and thus to be in the middle of the city. All attractions and cultural sites of Salzburg are within reach. The famous Getreidegasse, the festival halls, numerous attractions, galleries, museums, shops and cafes are located in the immediate vicinity.The Hotel Neutor places emphasis on hospitality. The receptionists endeavour to satisfy the guests’ needs and concerns. We would be happy to assist you in recommending and booking tickets and tours.You can book our rich breakfast buffet on-site.Drinks can be ordered at the bar or café around the clock.All rooms are equipped with toilet, shower / bath, safe, cable TV, luggage rack, WiFi and desk. ... more less
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