A very bad experience with the receptionist. Was asking if the room accorded was a twin or double room. However, the receptionist gave a disturbed expression n refused to answer my query and refered me to the list instead. In the end, we found out that all rooms were twin bedded. It is totally not professional and give a bad impression to any guest staying in this hotel since the first point of receiving is already bad. As a hotel staff, they should know the room type n if they do not know they should take the initiative to check. We can feel that we are being discriminated as we are Asians! This can be experienced in some places in this little beautiful town. Very disappointed with the check-in experience. To make it worse, I had also a triple room and room was not prepared beforehand and let my family members waited for more than half hour standing for the hotel to prepare the extra bed. Is this a standard of a branded hotel? It is totally to my disbelief and unforgettable experience at this hotel.
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- Also Known As:
- Radisson Blu Hotel And Conference Centre
- Renaissance Salzburg
- Salzburg Renaissance