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“Excellent, better than expected!”

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Wyndham Grand Salzburg Conference Center
Ranked #26 of 132 Hotels in Salzburg
Certificate of Excellence
Reviewed December 24, 2012

We arrived at this hotel at 12pm. Hotel was very close to the train station and we had no problems looking for it with our luggages. Upon arrival we were attended by a very nice lady Ms Lemy. She was patient and well mannered, excellent service and attended to all our needs. We were given a room on the 3rd floor and the check in process was smooth and hassle free. We were also briefed on what we can do and see in Salzburg and it was really nice of her to go into details.

Room was excellent and comfortable. The bed is the best. It was just nice for me, not too hard or too soft. We had very good rest. Wifi worked well but it was a hassle to login everyday with a different username and password. Everyday it was a different sheet of paper with different login ID and password and it was a waste of paper. Bathroom was of a good size but the floor and toilet was cold due to the winter season. Not much amenities in the bathroom but it was ok with me. They have an iron in the room. So there was plenty of space in the wardrobe.

Salzburg has very nice people. The hotel staff went out all the way with their service to help us with our dinner reservations. A special mention to Ms Papai, the Asst Front Office Manager, who helped us contacted several restaurants to get us seats for dinner. Her service was impeccable and we were really fortunate to have met her.

We did not have breakfast at the hotel so I am unable to comment on the food. But overall, this is a good hotel. Highly recommended!

  • Stayed: December 2012, traveled with family
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1  Thank snoopy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZGZA, Manager at Wyndham Grand Salzburg Conference Center, responded to this reviewResponded December 31, 2012

Dear Hogandoc1,

Thank you very much for your time and the effort to report your impression on your recent stay at the Radisson Blu Hotel & Conference Centre, Salzburg.

We were delighted to have you stay with us and appreciate your feedback

Your warm and motivating comments with respect to the services given by Ms. Chau and Ms. Papai will surely be shared. Our entire team will continue to strive for excellence in every guest experience.

It would our pleasure to welcome you back in the near future, giving us another opportunity to make sure you have a great stay.

Best regards,

Katja Dietz
Resident Manager
Radisson Blu Hotel & Conference Centre, Salzburg

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488 - 494 of 1,603 reviews

Reviewed December 10, 2012

An unexpected break of 4 nights in Salzburg! A dream of a romantic city, clean, nice people. Only hotel with reasonable price not far away from the old city is the "Radisson Blu Hotel" Nice spacy hotel, very kind reception - always. Very nice bar with good cocktails, very good food and wine. Service often a bit slow. Nice restaurant for breakfast, a more than perfect breakfast with a lot of variety, always somebody around to help you, tables kept clean at any moment. Calm and peaceful, just the right place to get on the go. Very good rooms, perfect size, good beds, clean and good airco. Very pleased about this hotel. Certainly to go back.

  • Stayed: December 2012, traveled with family
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2  Thank Wendyburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZGZA, Manager at Wyndham Grand Salzburg Conference Center, responded to this reviewResponded December 13, 2012

Dear Wendyburger,

Thank you for your kind comments and I appreciate your compliments with regards to the excellent standard of service, accommodation and food and beverage we provided. I am delighted that you enjoyed your stay with us.

Moreover, we look forward to welcoming you back to the Radisson Blu Hotel & Conference Centre, Salzburg in the future.

Best regards,

Katja Dietz
Resident Manager
Radisson Blu Hotel & Conference Centre, Salzburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012 via mobile

Loved the decor of the lobby area. We like our room. The hotel is within walking distance to supermarkets and shops. About 10 mins' walking distance to the train station. About 5 mins' to the bus station.

  • Stayed: May 2012
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1  Thank PCSim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZGZA, Manager at Wyndham Grand Salzburg Conference Center, responded to this reviewResponded December 10, 2012

Dear SPC76,

Thank you for choosing to stay with us recently. I am delighted that you enjoyed every aspect of the hotel and our service; I have certainly shared this with my team.

We hope that we can welcome you back to the hotel soon when we can look after you once again.

Best regards,
Katja Dietz
Resident Manager
Radisson Blu Hotel & Conference Centre, Salzburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2012

I spent 5 nights in this hotel participating in a conference. From the moment you arrive you are made to feel very welcome by the reception staff. I was given a business class room on 6th floor which are very comfortable. The beds are amazingly comfortable. The room has all expected facilities, are clean and in good condition. Conference rooms ar spacious and service from the conference department was first class. Any request was immediately addressed and without focus on cost (like some other big hotels). Lunches are good and food offered varied each day with plenty of choice. Only comment would be the breakfast room, which when the hotel is full is not really big enough to handle all guests that arrive for breakfast at the peak time. This can be an issue when you are left waiting for a clean table. Wi-fi internet is free of charge and reliable. Highly recommended.

Stayed: December 2012, traveled on business
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZGZA, Manager at Wyndham Grand Salzburg Conference Center, responded to this reviewResponded December 10, 2012

Dear Mark,

We were delighted to have you stay with us and appreciate your feedback regarding our hotel facilities being most suitable for a business stay.

Thank you for your kind comments and your compliments concerning the excellent standard of service, accommodation and food and beverage we provided. I am delighted that you enjoyed your stay at the Radisson Blu Hotel & Conference Centre, Salzburg and look forward to welcoming you back again soon.

Sincerely
Katja Dietz
Resident Manager
Radisson Blu Hotel & Conference Centre, Salzburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012

Having stayed in other Radisson hotels one expected a high standard of service. However this hotel failed to live up to expectations.
The hotel location was excellent in close proximity to the train station.
The rooms were comfortable and well appointed.
A visit to locate the swimming pool led us down a corridor which bore more resemblance to a building site that what one would expect from a hotel. Renovations were being carried out but no notice to this effect could be seen as we walked in the direction of the pool. Perhaps this area could have been blocked off for the duration of the redecoration and an alternative route be displayed.
On Saturday night we decided to have a drink in the bar. Three drinks were ordered at the bar. The young man asked where we were sitting and was directed to the location of our table, not a million miles away. We waited and waited at a table still holding glasses of previous occupants. We were approached and asked if we wanted a drink. We said we had ordered already. We waited. We were approached five minutes later and told noone knew what we had ordered! Still at a table which was now cleaned twenty five minutes after our order we finally got two pina colada cocktails and a glass of beer total cost 21 euro, cost not an issue but service in a hotel of this calibre was disappointing. As we were engaged in convivial conversation the time passed but it was disappointing.
I had intended to bring it to the attention of the hotel on checking out but long queues at the desk and having to catch a train I had just time to drop door cards back. Surely a system for people who have prepaid rooms and not charged items to their account could be arranged .
The receptionist on check in was pleasant, friendly and professional.

  • Stayed: December 2012, traveled with family
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1  Thank JudyDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZGZA, Manager at Wyndham Grand Salzburg Conference Center, responded to this reviewResponded December 10, 2012

Dear JudyDublin_Irland,

Thank you for taking the time to write about your recent stay at the Radisson Blu Hotel & Conference Centre, Salzburg.

We are pleased that our central city location provided a convenient base for your visit and that our guest rooms met your expectations.

There is an elevator bringing our guests directly to the swimming pool, gym and sauna. We will review the signage on the floors to ensure that our customers easily find their way.

Your experience at the BarRoque our lively and stylish Restaurant/Bar has been discussed with the team to prevent a similar situation from re-occurring in the future.

Please accept our sincere apologies. We hope that you will consider staying at the Radisson Blu Hotel & Conference Centre, Salzburg again so that we may show you the great hospitality and superb service for which we are known.

Sincerely,

Katja Dietz
Resident Manager

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Reviewed November 27, 2012

This hotel was nice, not amazing.

We checked in at about 2am after driving from Munich. We were starving as we hadn't eaten dinner. We thought we'd order room service. Unfortunately all they had was a cheese pizza. With the room service tax on top of the pizza cost it's self, I think we paid about $25AUD for what seemed to be a frozen pizza :-(

We also discovered when we got to our room that they had given us two double beds instead of a king. At that time of the morning I couldn't be bothered to argue, so my boyfriend and I just slept in separate beds!

The room itself was quite large. The bathroom seemed old, alot of the fittings seemed worn.

  • Stayed: October 2012, traveled as a couple
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1  Thank chocolate85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZGZA, Manager at Wyndham Grand Salzburg Conference Center, responded to this reviewResponded December 10, 2012

Dear Chocolate85,

Thank you for taking the time to post a review following your recent stay with us. It is disappointing to read how you perceived your experience with us; however I certainly appreciate the constructive points made. Rest assured I will share your observations with the relevant department heads, as it is only through acting on feedback such as yours that the appropriate improvements can be made.

Best regards,

Katja Dietz
Resident Manager
Radisson Blu Hotel & Conference Centre, Salzburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

If you are looking to save some Euro and are willing to walk for 15 minutes or take a bus (1 blk away) to visit the tourist/old town area, then Radisson Blu convention center is an excellent alternative choice to the more expensive old town options. We received unusually pleasant service at the front desk. Our host very privately surprised us as she upgraded our room and breakfast upon learning we were visiting in advance of our 25th anniversary. The breakfast selections are outstanding - an exceptional variety of very good foods is provided. Hotel is located about 3-4 minute walk from the main train station and multi-bus stop. THe facility is very modern and exceptionally clean. While not in as scenic a location as old town, the convenience is hard to surpass. This was a very welcome surprise and excellent experience.

Room Tip: Ask for a corner room - slightly larger.
See more room tips
  • Stayed: September 2012, traveled as a couple
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1  Thank 260Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SZGZA, Manager at Wyndham Grand Salzburg Conference Center, responded to this reviewResponded November 11, 2012

Dear Mark,
Thank you for taking the time to post a review following your recent stay with us. By all accounts it appears that you enjoyed your experience with us and found in our location a convenient base for your visit.

With great pleasure I will share your motivating feedback with the team.

Moreover, we look forward to welcoming you back to the Radisson Blu Hotel & Conference Centre, Salzburg in the future.

Katja Dietz
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Salzburg Conference Center

Address: Fanny-von-Lehnert-Strasse 7, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Salzburg
#7 Business Hotel in Salzburg
#21 Luxury Hotel in Salzburg
Price Range: $118 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Grand Salzburg Conference Center 4*
Number of rooms: 262
Reservation Options:
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Also Known As:
Radisson Blu Hotel And Conference Centre
Renaissance Salzburg
Salzburg Renaissance

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