I stayed here with my wife and 15 year old son for three nights and couldn't find a fault. On arrival booking in was over a complimentary drink on the terrace whilst all of our luggage was taken to our room. We had interconnecting rooms which worked really well. We couldn't hear anything from other rooms. We ate in the restaurant twice and really enjoyed it. We love good food but don't always enjoy the "overly" attentive staff in some fine dine restaurants. Here they got the balance just right. Great food with good service but left us to enjoy our evening. The first night we were lucky enough to eat on the terrace in 30 degree plus weather. What a treat! We found the short walk to the liftbinto the old town worked well. The hotel felt like a country retreat yet within 10 minutes walk we were in the town centre. The walk back through the woods from the lift helps make this a special location. If you visit in good weather it it worthwhile walking to the lift after dark just to view the city. We got some great photos. We had a small problem with the shower in my sons room. The staff were so apologetic, attended to the issue straight away and then later in the day invited us to free drinks on the terrace as an apology. It was a minor issue and we didn't expect this, but in my view the response is indicative of the staff service we received throughout. If you can afford this hotel (it isn't cheap) I would thoroughly recommend it.
- Official Description (provided by the hotel):
- The HOTEL SCHLOSS MONCHSTEIN*****s boasts a panoramic view overlooking Salzburg and offers 24 rooms and suites. It lies in the middle of the city Salzburg on a hill. The competent staff of our gourmet restaurant awaits you. Our MonchsteinSpa fulfils all our guests' wishes. We offer the possibility of a civil marriage in the GOTHIC CHAMBER or a romantic dinner in the SMALLEST RESTAURANT IN THE WORLD. ... more less
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