We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Should be much more..., especially for this price!”
Review of ARCOTEL Castellani

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
ARCOTEL Castellani
Ranked #39 of 132 Hotels in Salzburg
Certificate of Excellence
Budapest, Hungary
Level 6 Contributor
173 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Should be much more..., especially for this price!”
Reviewed August 21, 2013

The outlook of the hotel (especially on the official photos) is very nice, but inside it is far-far behind of the quality reflected by the price of the hotel...
The rooms are very small, the furniture is very-very cheap, for 2-300 USD/night the "Ikea quality" furniture from 1980 is unacceptable.
The style of the bathroom is also a time lapse to the past, the TV in the room was purchased at least 15 years and has only german speaking channels...
Meanwhile he breakfast is excellent.
----------
If you arrive with children, keep them away from the horror paintings of the lobby area. What is the role of this horror exhibition, dear Hotel Management????

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArthurSmith66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this review, August 23, 2013
Dear guest,
dear ArthurSmith66

Thank you for choosing our hotel and sharing your thoughts in this feedback with us.

Our hotel combines “modern with classic” and shows a little bit of the history of Salzburg. We have new and modern elements in our lobby and in our hotel part “Parkhotel” and the main building “Herrenhaus” stands for classic and the tradition of Salzburg.

The paintings in our lobby shows the actors of “Everyman”, which is the most popular event here in Salzburg at the festival in August.

We are sorry that we did not convince you with our high quality standards in our modern and also classic hotel near the Salzburg city centre.

Nevertheless we are happy that you liked our extensive breakfast offer.

Dear guest, we would be honored to welcoming you back at our hotel.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

466 reviews from our community

Traveler rating
    141
    201
    79
    28
    17
See reviews for
73
193
23
86
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Williamstown, New Jersey
Level 6 Contributor
199 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed August 18, 2013

This is a nice place to stay. The rooms are very clean and are a nice size. Found the staff to be very helpful. The grounds are well maintained. The location of the hotel makes is easy to access the different sites you may want to visit in Salzburg. The breakfast buffet provides a nice selection of food,

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this review, August 21, 2013
Dear guest,
dear John L

thank you very much for choosing the Castellani Parkhotel Salzburg and for taking the time to share your experience with us.

It is our pleasure to hear that you enjoyed your stay in our hotel! Thank you for mentioning our great buffet breakfast and the near distance to the old town of Salzburg!

We are looking forward to welcoming you back at our Castellani Parkhotel Salzburg.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 27, 2013

I recently booked my group from America at Castellani Parkhotel and this hotel exceeded my expectations 100 times more! The hotel staff was professional and courteous; the check-in was smooth and stress-free; and the rooms were all top-notch. I think this is one of the best hotels and best deals in Salzburg for individual travelers or for groups. The breakfast buffet is plentiful and everyone in my group loved it. The location is a bit out from the Old Town however, if you buy the Salzburg Card you can ride the city's handy tram buses for free and they take you right downtown within a few minutes. Plus, the Salzburg Card gets you in for free or discounted prices to numerous tourist venues such as the Mozart homes and the Fortress. In addition, the Panorama Tours will pick up groups staying at this hotel versus having to go to their meeting point. The décor at this hotel is "Ikea-chic" and the rooms are very clean with all the amenities a typical traveler could want. I want to particularly thank Svetlana and the others working at the reception desk; Robert Korn, our funny and kind waiter in the restaurant; and all the porters for their hard, good work. This is a fine hotel and more people should realize it and stay here in Salzburg!

Room Tip: Buy the Salzburg Card to travel stress-free on tram bus #3 to any part of the inner city.
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LBTravelDesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this review, August 21, 2013
Dear Guest,
dear LBTravelDesign

thank you very much for choosing the Castellani Parkhotel Salzburg and for taking the time to share your experience with us.

It is our pleasure to hear that you enjoyed our service like our variety at our buffet breakfast and our hotel staff – especially our reception desk and our waiter Robert Korn in our Fine Dining Restaurant SALIERI! And it is so great that you say “...this is one of the best hotels and best deals in Salzburg for individual travelers or for groups.” Thank you for your very kind feedback – we are happy that we made you happy!

We are looking forward to welcoming you back at our Castellani Parkhotel Salzburg.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 22, 2013

We stayed here as part of a railway tour and it was the worst of the four hotels we stayed in. The room was very nice. Unfortunately the hotel decided that they couldn't offer our party a choice of menu (despite the fact that this was not the travel firm's expectations of the hotels they booked). This meant that we had to take what was put on the table (more like the food you used to get in an old fashioned British boarding house years ago!!!). Unfortunately we weren't impressed by breakfast either - there didn't seem to be anyone keeping an eye on the dishes to fill them up when they were empty - and nobody around to ask. The waiter in the dining room never smiled and to get a second cup of coffee was almost an impossibility despite numerous requests. He certainly didn't have his eye on what people wanted. Despite a complaint by our tour operator's representative, the second time we had dinner there, we were again told there was to be no choice - that did it for us - despite having paid as part of the package for a meal at the hotel - we went into Salzburg and paid for a meal there of our choice!!!! Some of our group actually ate at the hotel on our free night in Salzburg and said that the food was actually very good and the service and presentation was excellent and they couldn't understand why all the food and service couldn't be the same. The first night too the dining room was so noisy that most of our party were unable to talk to one another. All in all I wouldn't recommend this hotel to anybody and hopefully the company we went with will consider not using it in the future.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank derbyshiretwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this review, August 21, 2013
Dear guest,
dear derbyshiretwo

thank you for choosing our hotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are continuously proofing our services and our standards for our guests.

We are looking forward to welcoming you back at our hotel to convince you of our changes concerning your feedback.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Köping
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 13, 2013

Super service. Location very good, nearly the nature and old city. Breakfast is great. The room has very good standard. The only minus is the pillow. The garden round the hotel is extra plus. If you want you can train and take a steam sauna. This hotel is one of the absolute best hotel we have visit and we recommend it highly.

Room Tip: Tell the personal before you arrive what you want and I think they will do the best four you.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Solglantan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this review, July 14, 2013
Dear guest,
dear Solglantan

thank you very much for choosing the Castellani Parkhotel Salzburg and for taking the time to share your experience with us.

It is our pleasure to hear that you enjoyed the short distance to the old town and our grand hotel park! Thank you also for mentioning our great buffet breakfast and our fitness area!

We are looking forward to welcoming you back at our hotel.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level 5 Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 12, 2013

We used this hotel for overnight stay during our summer vacation and it was absolutely great choice. Hotel is easy to reach from highway and is very close to the city centre. We arrived by car and appreciated the indoor garage.

Rooms are nicely decorated, beds very comfortable, free internet a big plus. I also appreciated that windows could be open since I do not like to use air con, which is also available. Breakfast was delicious, great choice of fresh products and wide variety. Service very attentive and super quick. Receptionists worked very smoothly, both check-in and check-out were easy and very fast and efficient. All in all, it was great stay and will be happy to come back again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zelenec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this review, July 14, 2013
Dear guest,
dear Zelenec

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your candid feedback with us.

We are glad to hear that you enjoyed our service and the proximity to the old town!

Thank you for writing about our nice rooms, the comfortable beds and our various breakfast buffet.

We are looking forward to welcoming you back at our hotel soon.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norfolk
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 8, 2013

Salzburg was our favorite city on our trip, but this hotel was a disappointment. First off, it was nice being outside of the old part of the city, especially for parking our car. But I wish we had stayed across the river from the old city, a much nicer part of town. Room was very plain. My biggest complaint was a Saturday wedding, the music for which went on past midnight. Easily audible despite our room being on the 4th floor. A/C barely functional, and we were there during a heat wave. Most visitors seemed to arrive by tour bus; that seems to be their target clientele. Breakfasts were very nice. I would avoid this hotel, but NOT Salzburg.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank norfolkteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this review, July 14, 2013
Dear guest,
dear norfokteacher

thank you for choosing our hotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are continuously proofing our services and our standards for our guests.

We are looking forward to welcoming you back at our hotel to convince you of our changes concerning your feedback.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Salzburg hotels
1.8 mi away
Wyndham Grand Salzburg Conference Center
1.7 mi away
Der Salzburger Hof
Der Salzburger Hof
#18 of 132 in Salzburg
858 reviews
2.0 mi away
Hotel Frauenschuh
Hotel Frauenschuh
#31 of 132 in Salzburg
158 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Hotel Imlauer & Braeu
Hotel Imlauer & Braeu
#23 of 132 in Salzburg
814 reviews
1.3 mi away
Mercure Salzburg City
Mercure Salzburg City
#29 of 132 in Salzburg
1,042 reviews
1.2 mi away
Mercure Salzburg Central
Mercure Salzburg Central
#33 of 132 in Salzburg
851 reviews
Show Prices
Show Prices
Show Prices

Been to ARCOTEL Castellani? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ARCOTEL Castellani

Property: ARCOTEL Castellani
Address: Alpenstrasse 6, Salzburg 5020, Austria (Formerly Castellani Parkhotel)
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Salzburg
#29 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ARCOTEL Castellani 4*
Number of rooms: 153
Official Description (provided by the hotel):
The ARCOTEL Castellani offers a perfect combination of pleasure, enjoyment, creativity and relaxation. The 4-star hotel boasts seminar rooms, two restaurants, a large garden, a fitness and relaxation area as well as the baroque St. Josephskapelle for weddings and christenings. Just a few minute's walk away from the city centre, there's no better place to experience the abundance of culture and sporting opportunities that Salzburg has to offer! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Cheap Tickets, Expedia, Hotels.com, TripOnline SA, Hotwire, Cancelon, HotelQuickly and HRS so you can book your ARCOTEL Castellani reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Castellani Parkhotel Salzburg
Castellani Parkhotel Hotel Salzburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing