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“Average”
Review of ARCOTEL Castellani

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ARCOTEL Castellani
Ranked #40 of 132 Hotels in Salzburg
Certificate of Excellence
Reviewed February 4, 2013

Stayed in this hotel as part of a tour. Although there is nothing obviously wrong with this hotel, nothing about it stands out as being very good. The room was of a reasonable size, the bathroom was small, the television was very old and small, the breakfast was good, if a little lacking in variety. Location is okay, walking distance to the main attractions.

  • Stayed: December 2012, traveled solo
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1  Thank Thewearyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Geschäftsführer at ARCOTEL Castellani, responded to this reviewResponded February 13, 2013

Dear guest,
dear Thewearyone,

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your candid feedback with us.

We are glad to hear that you enjoyed our service and the very near old town! Thank you for mentioning the good breakfast in our hotel. We are only serving high quality food!

We are looking forward to welcoming you back at our hotel.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 - 190 of 495 reviews

Reviewed January 24, 2013

In December 2012 I stayed for two nights at the Castellani and was very pleased. My room was immaculate and quite comfortable. The bathroom had an extra heater in it on a timer that took the chill out of the air. I found this to be a very thoughtful touch. Breakfast was excellent with a large assortment of food . The staff was a delight very friendly and helpful. Since the weather was unseasonally cold with ice on the sidewalks, I decided to have dinner one evening at the hotel's bar. The club sandwich was outstanding but a little different than our U.S .type. They put an egg on it which was great. All in all I would not hesitate to recommend the Castellani.

  • Stayed: December 2012, traveled with friends
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Thank misspNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this reviewResponded January 28, 2013

Dear guest,
misspNewJersey

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are glad to hear that you enjoyed your stay, our service and the very near old town! Thank you for mentioning the friendliness of our employees and the food in our hotel.

We are looking forward to welcoming you back at our hotel.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013

I stayed here recently for one night. I found the rooms very small and quite spartan. The decor in the restaurant serving breakfast is bland. The breakfast itself was fine with an adequate selection.
They had one computer in the lobby with free internet access but is was very slow.

  • Stayed: December 2012, traveled solo
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Thank saartjie189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this reviewResponded January 9, 2013

Dear guest,
dear saartjie189,

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are glad to hear that you enjoyed your stay in our hotel in general and that you mentioned our excellent buffet breakfast!

We are looking forward to welcoming you back at our hotel.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

We booked the Christmas package for 3 nights, on arrival we were given an upgrade to a junior suit (not sure why!!! but I was not complaining, I think it might have been because we had 2 Big Labradors with us). The rooms were wonderful and very spacious, there was nothing missing and I mean nothing. Free wi-fi in your room, a kettle for hot drinks, ironing board and trouser press ect ect...the beds were very comfortable and the whole place very clean. We had a separate toilet which was great for feeding the dogs in, the dogs had their own room in the suit :) Breakfast was a very good selection for everyone's taste, We ate in the restaurant on the 24th & 25th evening, the food was wonderful and they made some special dishes for me as I don't eat meat. The walk into town was very easy and only took 15mins along the river, you just cross the road and walk through the car park to get to the river. We only used our car once and that was to go to the lakes, otherwise we walked everywhere. The staff was very helpful and I thank them for making our stay a very Merry one. We will be back as Salzburg is very special "HAPPY NEW YEAR 2013 Castellani Parkhotel"

  • Stayed: December 2012, traveled as a couple
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Thank manda4363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this reviewResponded January 9, 2013

Dear guest,
dear manda 4363

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are glad to hear that you enjoyed your stay, our service and the very near old town!

We are looking forward to welcoming you back at our hotel.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012 via mobile

First thing I noticed in my room was a brown substances smeared all over the bed spread! I didn't want to go nearer so immediately called reception and somebody came and removed it. I am still hoping it was chocolate(!)... This is why I give the hotel only 2 for cleanliness.

Everything else seemed clean.

The room was very cold but warned up quite quickly after I put on the heating.

Overall the hotel is ok considering we have a corporate rate of €106 per night incl breakfast. So don't pay too much - instead stay on the old town near all the lovely xmas markets and beautiful buildings.

  • Stayed: November 2012
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Thank PEMtheDane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this reviewResponded November 26, 2012

Dear guest,
dear PEMtheDane,

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are glad to hear that you enjoyed your stay in our hotel! In the winter the environment offers a special and beautyful picture of Salzburg. Also the location of the Castellani Parkhotel is for our guest very suitable if they want to visit the old town of Salzburg.

We are looking forward to welcoming you back at our hotel.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2012

Hotel is old, rooms are small and haven't been painted in years. My room had at least 20 scuff marks on the walls from luggage which could not be avoided due to the size of the room. You literally could not open your suitcase or use the ironing board and walk around the room. Elevator holds 4 people and is so slow you have to use the stairs. Breakfast buffet was barely OK. Not located near any sights, but does have a bus stop nearby.

Room Tip: Ask to see room before accepting it. Website is very misleading.
See more room tips
  • Stayed: September 2012, traveled with friends
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Thank Mylo32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this reviewResponded November 21, 2012

Dear guest,

Thank you very much for choosing the Castellani Parkhotel and for writing a feedback with your opinion!

We are very sorry that our room facilities didn’t meet your expectations. We aim to improve our service features to your constructive feedback. And we want you to know that we are running permanently maintenance activities like new paint and new carpets in all of our rooms.

We are looking forward to welcoming you back at our hotel and to convince you of our services.

Kind regards

Gerhard Seidl,
General Manager Castellani Parkhotel Salzburg

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Reviewed November 16, 2012

I have spent one night at the Castellani and while not overwhelmed, I was very satisfied with the experience. The interior is not brand-new, but tasteful.
The rooms are bright (my room allowed a view of the fortress) and rather large, also on the edge of luxurious (a second phoneline next to the loo....I mean, nobody needs it, but nice to see they think of everything...on a more practical site: the room included everything needed to iron a shirt).

The room included a bath-tub, which is always a plus, also the bathroom was quite large, too. Another bonus: Wifi was not only free, but uncomplicated to access and moderately fast.

The breakfast was excellent. Nothing lacked, there was cake (in the morning, but well, we are in Austria...). Also, the service was overall very good (though I didn't test them much).

However, I was not quite convinced regarding the price. It should be possible to pay a lot less while only accepting slightly less in exchange. A matter of taste.
Also, the Castellani is close to, but not directly in the city centre. By foot, estimate 10 minutes to get there.

Nice touch: the paintings in the lobby, depicting the various actors which played the "Everyman" in front of the cathedral during the last 40 years.

  • Stayed: November 2012, traveled on business
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Thank hoernla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at ARCOTEL Castellani, responded to this reviewResponded November 19, 2012

Dear hoernla,
dear guest!

Thank you for sharing your thoughts with us and for giving us some feedback. We thank you for choosing the Castellani Parkhotel for your stay in Salzburg. We are pleased to hear that you enjoyed our hotel amenities and the “Everyman” paintings in our lobby! Indeed, it’s very easy to get to the old town from our hotel!

We would be glad to welcome you again!

Gerhard Seidl
General Manager Castellani Parkhotel Salzburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ARCOTEL Castellani

Address: Alpenstrasse 6, Salzburg 5020, Austria (Formerly Castellani Parkhotel)
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Salzburg
#30 Luxury Hotel in Salzburg
Price Range: $97 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARCOTEL Castellani 4*
Number of rooms: 153
Official Description (provided by the hotel):
The ARCOTEL Castellani offers a perfect combination of pleasure, enjoyment, creativity and relaxation. The 4-star hotel boasts seminar rooms, two restaurants, a large garden, a fitness and relaxation area as well as the baroque St. Josephskapelle for weddings and christenings. Just a few minute's walk away from the city centre, there's no better place to experience the abundance of culture and sporting opportunities that Salzburg has to offer! ... more   less 
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Also Known As:
Castellani Parkhotel Salzburg
Castellani Parkhotel Hotel Salzburg

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