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“I suggest you pop round the corner” 3 of 5 stars
Review of Mercure Salzburg Central

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Mercure Salzburg Central
4.0 of 5 Hotel   |   Sterneckstrasse 20, Salzburg 5020, Austria (Formerly Dorint Salzburg)   |  
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Ranked #46 of 137 Hotels in Salzburg
GreenLeadersBronze level
Horsham, United Kingdom
Level Contributor
321 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
“I suggest you pop round the corner”
3 of 5 stars Reviewed June 11, 2013

An unusual opportunity this, staying at the Mercure City Centre hotel about a quarter a mile away and then a week later at the Mercure Central. It may be there are differences which account for the two distinct experiences and one would not wish to be unfair to Central. The room there was more modern in decor but sadly lacked storage space and is only suitable for an overnight stay. At City Centre there was plenty of storage but we were staying a week so perhaps we got an appropriate room - who knows? The restaurant experience at Central was a disaster - How can the wrong order be placed in front of one when you are the only person in the room? At City Centre they handled multiple orders from an assortment of customers without any problem whatsoever. Breakfast was superior at City Centre also. We checked out of both hotels on a Saturday, City Centre was seamless but Central was a near disaster; one person on the till and a line of people wishing to check out - I was in fear of missing my flight it took that long.
So, it might be comparing chalk with cheese but, for three different criteria, namely restaurant, front desk and room facilities, the City Centre in Bayerhamerstrasse beats this place on all counts.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

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Thank OLDGIT71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

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Newcastle
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 4, 2013

This hotel is ideally situated to get to all the attraction Salzburg offers. Our bigested concern was the restaurant was closed for dinner on a cold and wet night. This proved a bonus as we found a local Austrian restaurant which had excellent Austrian food at a reasonable price. Offer than the restaurant being closed this is an excellent hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Cheryl N B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilds Of Cumbria
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2013

We booked into this hotel (not the Salzburg City one), on a very wet evening, we groaned as we saw the two tour buses outside and thought we would be in for a long wait at check-in as we steered around the coach passengers in the foyer. We were welcomed with a big smile and greeting by the male receptionist who beckoned us forwards and said he would book us in before the big group of tourists. We were given an upgraded room as there were none at the back of the hotel which we thought might be quieter. The entrance foyer is modern, clean and bright. In fact the outside of the building might put you off but go inside and it's like a different world. We were on the top floor, facing the road in a very large and spotless room, it was fantastic! Yes, it was a bit noisy but we had aircon which kept the room cool at night so we didn't need to have the windows open. The bed was large and comfy. Bathroom spotless and well stocked. Breakfast WAS the best I've had anywhere. So much choice in breads, cold meats, cheeses, cereals, cooked food, etc, and the quality and presentation was excellent. The dining room was airy and light, well set out, and all the waiting on staff were friendly and helpful, hot and cold food was replenished quickly. The reception staff spoke excellent English and were always friendly and helpful, in was nice to start the day with a smile. It was only a short walk into the old town which wakened you up in the morning. I wouldn't say the hotel is in a very industrial area. It is opposite a garage showroom but traffic was light especially as it is a main street, infact it is quieter than the small town I live in. The weather was awful but the hotel experience made up for it. We would not hesitate to book in here again and will look for more of this chain in other countries. A truly brilliant find!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rievergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiverton, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 28, 2013

It surprised me how I much I enjoyed my stay in this hotel. The male receptionist spoke excellent English and helped with a variety of services including, arranging tours and providing maps for us. He also always greeted us as we walked through the lobby which was excellent. The two female receptionists also were very friendly and helped book a taxi and even offered to carry our bags to the car.

The room was adequate in size, clean and had all the 'needed' utilities. The breakfast was very diverse and was regularly replenished and checked upon by the staff. I did find the staff in the breakfast room less friendly, more stern and serious; although they were clearly under a lot of pressure as the hotel was very busy.

The location is OK. It is a good 10-15 walk into the Old Town and is quite easily navigable once you initially know where you are going.

The hotel in summary is very good, the staff are generally very friendly and helpful and it provided us with a nice stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smith, Nevada USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2013

I booked Mercure Salzburg Central through Gate 1 Travel and was pleased with the value I got booking through them. The staff at the front desk are especially helpful and they speak English. They were glad to help us plan our sightseeing. The room was very modern and spacious. The breakfast that was included was GREAT! I recommend booking through GATE 1 Travel, because they got me a much better rate than I could have secured booking on my own.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melinda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
139 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed May 21, 2013

Salzburg is a bit tricky for finding a reasonably priced hotel in the city center, so we opted for the Mercure, which was just a 7min drive outside of the old city center (we had a car) and had a much better price point. The hotel is not really walking distance, it's in a more industrial-looking area, but if you have a car it's definitely a great option. Parking is limited but there's some free parking around the back on the side streets. The room we had was really nice, very comfortable and large, with all amenities. The carpet even had a beautiful music note pattern on it to go with the traditional Salzburg theme of Mozart and classical music. The only downside was the internet wasn't working at all during our stay, they said they were trying to fix it but it never did get fixed during our stay. Overall I would recommend the hotel both for price and for comfort level, but I wouldn't recommend it if you don't have a vehicle.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lkelsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 19, 2013

The room was nice and clean, really non smoking, not even a hint of smell of old smoke.
The bed is really comfortable, it's rare to find such in hotels.
If you arrive by car, drive directly to the garage, it has plenty of parking spots.
The breakfast was delicious with a good selection.
We had problem getting a Wifi connection but it was fixed by the morning and the front desk also offered an internet kiosk for us as a temporary solution.
The "rain shower" in the bathroom is a cool feature.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TamasK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Mercure Salzburg Central

Address: Sterneckstrasse 20, Salzburg 5020, Austria (Formerly Dorint Salzburg)
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Salzburg
#17 Business Hotel in Salzburg
#27 Family Hotel in Salzburg
#30 Luxury Hotel in Salzburg
Price Range (Based on Average Rates):
Hotel Class:4 star — Mercure Salzburg Central 4*
Number of rooms: 139
Official Description (provided by the hotel):
The Mercure Salzburg Central is easy to reach by car or public transport, with Getreidegasse, Mirabell Garden, the historical center, Linzergasse and the main train station just a few minutes' walk away. This hotel in the city of Mozart is ideally located for cultural trips, city breaks and short stays. One of the reasons why the conference and seminar hotel is so highly rated among business guests is its proximity to the conference center, exhibition center and airport. ... more   less 
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Also Known As:
Mercure Salzburg Kapuzinerberg Hotel Salzburg
Accor Salzburg Kapuzinerberg

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