While this hotel seems to be undergoing improvements it is quite lacking in helpfulness. Our a/c would not work and Constance at the front desk did not care to assist us other than to state that only smoking rooms were available if we wished to change rooms. Further, no maintenance men were on duty. She said she tried to call one in but could not reach someone. We asked to be moved to another hotel as a smoking room was unacceptable. She said there were no other hotels in the area. Later in the room we found a card from Mercure Corp stating they have a 'satisfaction guarantee policy'. We would like to know what that guarantee stands for as they did not try to accommodate us at all.
- Official Description (provided by the hotel):
- The Mercure Salzburg City Hotel is situated in peaceful, leafy surroundings, not far from the hustle and bustle around Mozart & Co. Whether you're visiting the Salzburg Festival or the Red Bull Arena, the hotel is in the ideal location, easily reached bypublic transport or by car. Those who yearn for indulgence and peace in between soaking up art and culture or attending seminars and meetings will get what they are looking for in the Le Sel restaurant - prized for its cuisine and fine wine.. ... more less
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- Also Known As:
- Mercure Salzburg City Hotel Salzburg
- Accor Salzburg City