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“Staff Need to Get motivated”

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Mercure Salzburg City
Ranked #25 of 132 Hotels in Salzburg
GreenLeadersBronze level
Hong Kong, China
1 review
“Staff Need to Get motivated”
Reviewed June 5, 2013

The hotel overall was in a good location, close to the supermarket and old town, all within walking distance. There was free parking at the back of the hotel but its is unsecured, but I parked there and had not problems at all the area seems very safe.

The problem with the hotel is not the rooms or condition of the hotel, but the staff let is down quite a bit and it is not just the on area of the overall attitude, they were quite friendly at check in, but when there was a problem they would rather try and easy solution or tell you that its can't be done.

Be warned at the moment, well at least when we stayed and notice another person commented earlier the aircon was not working in the room. they have deactivated it due work being done on the hotel, lucky the day we arrived was the hot day and we could open the winds otherwise the room would have been liveable. With summer around the corner I would recommend staying somewhere else if this is not fixed
The worst part of the hotel in my view it the restaurant, it never seems to be occupied and the reason might be that there is no service the dinner staff are very helpful and friendly but forget the breakfast time. The manager of the breakfast staff is more interested in talking to the other staff and actually assisting the customers, I would recommend that he thinks about a change in job as he is very poor at what he does now.


  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Traveller1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
London, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 3, 2013

Just off central area.
Staff great, food excellent.
Thoroughly enjoyed, would come back.
If I must do 200 cahracters, then that is quite silly
If I must do 200 cahracters, then that is quite silly
If I must do 200 cahracters, then that is quite silly
If I must do 200 cahracters, then that is quite silly

Room Tip: Very gfood value
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeoHorsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, England, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 2, 2013

The food was very good. The wine was par for the course - great if you like Austrian wine but not much choice. The staff were very nice but under a lot of pressure in the restaurant. They had nothing like enough staff to cope with the party I was with. The bar staff had not been trained - I do not blame staff for a lack of training.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2013 via mobile

We are currently sitting in the hotel restaurant waiting for our evening meal. We have sat for an hour waiting for our pre-diner drinks to be served! There is one member of staff from reception and one from the restaurant serving everyone. We asked to speak to the Manager and have been told there is no-one available. We live in hope of eventually trying the food too. Probably best not to bother.

Stayed May 2013, traveled with friends
Helpful?
1 Thank Norbonjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonstad, Norway
1 review
Reviewed May 17, 2013

Very good place to stay. We walked to reach everything. Good breakfast and good beds. Helpful personal. It was raining most of the time, but not much Wind, an umbrella reached.
Salzburg has a lot of concerts all the time and also interesting museums and Places. We enjoyed the stay.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Laffen181040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
57 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 7, 2013

Booked this hotel for position in quiet neighbourhood backing onto a park within easy walk of old town and a good evening deal offer. Hotel as expected and the meal was superb quality and value. However large group of jet lagged Japanese chatted under the window for much of the early hours, the wifi was unobtainable after said Japanese had checked in ,skyping no doubt and we were delayed on checking out by a lobby full of quess who. The garage door failed on exit and some minutes to fix it. The room was poky for this brand and the bathroom inconveniently laid out, difficult for a tall man like me to shower. Be aware that there is another Mercure 100 metres away. Needless to say I initially tried to check in at the wrong one. Otherwise the hotel was clean and the staff excellent

Room Tip: At the back overlooking the park if no Japanese present
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edge54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 19, 2013

It' s a very good hotel to check in if you visit Salzburg ( walking distance from old town , good services etc). I' ve stated there for 3-4 times so what have happened this time was at least strange : they ' ve asked for a credit card number or 50 Euro ( for two double rooms) as a warranty. The rooms were paid ( 1 or 2 months before). I was travelling with my wife , son and sister in law and as you can see in my profile picture I am not the kind of guy to drink everything from the minibar and run with the TV set and eventually the curtains ! Explanation : this is the procedure/ rule and we must obey . I don't want to be missunderstood : guys vrom the reception were OK but it's quite difficult to look into somebody's eyes and tell him you are afraid he is not going to pay something you are not very sure he is going to use. Anyhow I gave them 50 Euros and everything was fine!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mitrescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Salzburg City

Property: Mercure Salzburg City
Address: Bayerhamerstrasse 14A | Bayerhamerstrasse 14/A, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Salzburg
#19 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Official Description (provided by the hotel):
The Mercure Salzburg City Hotel is situated in peaceful, leafy surroundings, not far from the hustle and bustle around Mozart & Co. Whether you're visiting the Salzburg Festival or the Red Bull Arena, the hotel is in the ideal location, easily reached bypublic transport or by car. Those who yearn for indulgence and peace in between soaking up art and culture or attending seminars and meetings will get what they are looking for in the Le Sel restaurant - prized for its cuisine and fine wine.. ... more   less 
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City

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