If I were to rate this hotel by service alone, it would be 5 stars as the help I received from receptionist Frau Laugus was great. Via a few emails, promptly answered, my wife and I were upgraded to a suite for our anniversary weekend, and an offer to arrange for flowers delivered to the room was also extended to us. Frau Laugus knows what customer service means (take a note of this, hotel manager!) The other staff were very gracious and helpful as well.
Our room was on the top floor of the back building, so it was relatively quiet. Fresh fruit and a bottle of water was waiting for us. In the room there was a Nespresso machine, complimentary toiletries in the bathroom, and robes and slippers were provided... there were two televisions with plenty of channels to choose from (limited for you English-only speakers however), a comfortable double bed and large dresser. Two upholstered chairs, a small couch and small table rounded out the furniture. The usual massively expensive minibar was also present.
We had a nice terrace out on the roof with an iron table and two chairs, and a view to Hohensalzburg and part of the river. The room was clean, but some things were in need of repair: the drapery hook was pulled out of the wall (the hole has been patched numerous times); The television in the sitting area was dodgy as the signal kept jumping in and out; the door to the terrace needs to be replaced; the hook for the shower wand pops right off. Simple maintenance items that in a properly looked-after hotel should never happen.
The bar was mostly abandoned, one had to search out someone to deliver a drink. If you're going to have a bar, at least have a convenient way of summoning someone to tend it. The restaurant is far too pricey - with the numerous options nearby there is really no reason to dine at the hotel. There is a quiet inner courtyard with tables and chairs to sit on a nice evening.
I would recommend this hotel primarily for the location and the service. Try to get a room away from the river side where the bars are!
- Official Description (provided by the hotel):
- In the centre of Salzburg; landmark building can be traced to the 14th century; near all major points of interest & shopping. ... more less
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- Also Known As:
- Radisson Salzburg
- Salzburg Radisson