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“Perfection in room, service and staff”

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Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Ranked #3 of 132 Hotels in Salzburg
Certificate of Excellence
Reviewed July 21, 2013

In the perfect location, on the Getreidegasse this charming old world hotel has been open since the 1400s. The charming country Austrian rooms provide a contrast to the uptight fixtures in Vienna, while delivering on a first class experience for all who visit.

Our car was immediately taken care of in the back of the hotel and luggage grabbed. The charm of the place exudes from every wall, stairway and fixture. We were checked into two lovely rooms on the 2nd floor and overlooking the pedestrian shopping street. Huge retro style keys that you leave at the front desk, were a classy and fun touch.

The staff has the perfect balance between classy and casual and were extremely helpful in everything that we requested during our short one night stay. Being on the American Express Platinum reservation, we had dinner included, and they were extremely accommodating in every request, even when the dinner was included.

Have a "Susanna" at the bar for a refreshing stop after coming back to the warmth and comfort of the Goldener Hirsch after a day seeing Salzburg.

  • Stayed: July 2013, traveled with family
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1  Thank mcclungp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this reviewResponded July 27, 2013

Dear mcclungp,

thanks very much for your positive feedback and I am very happy to read that you liked the atmosphere of our hotel and attitude of the staff.
Looking forward to having you back with us, soon.
Best regards
Wolfgang Putz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 21, 2013

Loved the old world charm of this hotel. It was old and creaky, but comfortable and beautifully maintained.
The furnishings were quaint Alpine. The bathroom was completely modern with marble and fluffy towels.
It was on a pedestrian street and within walking distance to most Salzburg sights.
Watch your head when you take the stairs, the ceilings are low and we learned that by whacking our heads!
The drawback was we took a taxi from Munich and could not figure out how to get to the entrance. We went to the back by the restaurant and employees told our driver in German they would have someone open the "garage" for him. We saw no garage and circled and circled through Salzburg. Finally we told the driver to take us to the back door and we would walk around. The staff was helpful with our bags, but this was all an unnecessary frustration. The hotel entrance is on a pedestrian street and the barricades can be lowered. Our driver being from Munich was not familiar with this, and it really should not have been a difficult explanation.

  • Stayed: July 2013, traveled with family
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Thank jjmmff625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this reviewResponded July 27, 2013

Dear jjmmff625,

thanks for your good feedback and I am happy that you liked our hotel. For tall people it is necessary to watch the head as this is an old building.
Parking is offered by our staff, which is just around the corner.
Looking to having you back with us, soon.
I remain with best regards
Wolfgang Putz

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Reviewed July 20, 2013 via mobile

The staff was exceptional- everybody was very friendly and helpful. The room felt charming but also needed a little updating and the AC wasn't very cool but the hotel provided a fan which really helped.Overall the hotel is a nice place to stay in a great location. The recommendations for restaurants and town of Salzburg made for a really nice few days.

  • Stayed: July 2013
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Thank China2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this reviewResponded July 22, 2013

Dear China2002,
thanks for your positive feedback and I am happy that you praise the friendlyness of my staff. As we are a building from 1407 and monumental protected it is very difficult to keep the temperature if it goes beyond 35 degrees Celsisus.
Despite of this I very glad to read that all was fine.
I remain with best regards and looking forward to having you back with us, soon.
Wolfgang Putz

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Reviewed July 19, 2013

The Goldener Hirsch is a lovingly decorated and superbly well maintained hotel right in the center of the wonderful and lively old town quarters of Salzburg.
Great value for money. Rooms are individually furnished with selected pieces of alpine handmade furniture.

Stayed: July 2013, traveled as a couple
1  Thank Wolfgang H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this reviewResponded July 22, 2013

Dear Wolfgang H,
thanks very much for your positive feedback and review and we are happy that you enjoyed your stay.
Looking forward to having you back with us, soon.
Wolfgang Putz

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Reviewed July 17, 2013

The very best hotel we stayed at in Austria and also the best location possible. The hotel is an old charming 5 star hotel. Nice air conditioning, so even though out side is bustling, you get to sleep well. I would go back there again!

  • Stayed: July 2013, traveled with family
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Thank shima R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this reviewResponded July 27, 2013

Dear shima R,

thanks for your wonderful feedback and we are all very happy that you enjoyed your stay with us.
I remain with warm regards
Wolfgang Putz

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Reviewed July 14, 2013

Stayed here for three nights and it is a wonderful hotel. The room I was in was large and comfortable. Food was good. We faced the street so it was a little noisy. Service was outstanding! I loved that I was in the heart of Salzburg yet hotel was so quaint. A beautiful hotel.

  • Stayed: October 2012, traveled as a couple
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Thank Utahmomof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this reviewResponded July 16, 2013

Dear Utahmomof5,

thanks so much for your postive feedback and I am very happy that you enjoyed your stay with us.
Looking forward to having you back with us, soon.
With best regards
Wolfgang Putz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

We just returned from our trip to Salzburg where we stayed at the most lovely Goldener Hirsch.
The location is the BEST in the city...right on the Getreidegasse, the main shopping street of the town, from which we could walk everywhere in the old town. The hotel is a charming old world place with large rooms and modern comforts.
We would like to thank the front desk staff for their professionalism and easy smiles as they answered every question and helped us make our stay in Salzburg a wonderful one.

Room Tip: Our room on the 4th floor was very quiet.
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BHMima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this reviewResponded July 17, 2013

Dear BHMima,

thank you very much for your positive feedback and I am very happy to share this with our staff.
Looking forward having you back with us, soon.
With best regards
Wolfgang Putz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Address: Getreidegasse 37, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#2 Luxury Hotel in Salzburg
#3 Romantic Hotel in Salzburg
#3 Family Hotel in Salzburg
#4 Business Hotel in Salzburg
Price Range: $273 - $629 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg 5*
Number of rooms: 70
Official Description (provided by the hotel):
Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more   less 
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Also Known As:
Goldener Hirsch Hotel

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