Brief summary: wonderful combination of historic charm, modern comfort, excellent service, and great location.
We stayed in Room 3, a junior suite and a wonderful upgrade care of our Starwood membership. Very spacious room with a very comfortable king bed, sofa and two club chairs, vanity, large work desk, lots of closet and drawer space. Windows that open, although the AC worked perfectly and quiet. Our room faced the back, but the rooms seem quiet in general.
The décor is traditional country-Austrian, and feels very fresh with excellent housekeeping. There were a few authentic antiques in the room, which added charm.
The bathroom was equally spacious, with deep bathtub/shower, two sinks, robes, very nice toiletries, etc.
The breakfast is excellent, with a very wide variety of hot and cold items: meats, cheeses, salmon, relishes and vegetables, cereals, yogurts, breads and pastries. They will cook eggs to order. The waitstaff is professional, courteous, and there for you. Also nice: the breakfast room is sunny and cheerful -- and take a look at the adjoining space for more charming décor.
Throughout the hotel, the staff is professional, friendly, very helpful, and fluent in English. They were very helpful with tourist guidance, arrangements, advice, etc.
The hotel did an excellent job on the laundry, with same-day service even on a Saturday, at a reasonable price.
The hotel's restaurants are excellent and specialize in Austrian cuisine, but with some variety and deft skill. The more casual Herzl is open for lunch and dinner, but has a variety of plates as well as more casual fare, and is located a very short walk outside the hotel, off the main street in. The fine dining room is located in the hotel, with a varied menu but definitely fine cuisine based on traditional specialties. Excellent wine list. 'Not cheap, but very good dining and value with the superb service as noted above. Finally, the bar is an intimate, charming area with a good man at the bar, with Sinatra and jazz standards playing -- a place for grownups. I recommend dining/drinking at these places, even if you are not guests at the hotel.
To be sure: the location is great -- convenient to all the attractions of old town, and only a 10 minute cab ride from the train station. Especially nice is that you are in the middle of things, but just outside of the main throngs of the central squares -- the hotel feels quiet yet is in the center of things.
Pay attention to a few things: (1) the shops that advertise in some of the vitrines in the lobby areas. These are high quality yet affordable, unique shops. (2) Check out the décor throughout the hotel, such as the lovely tapestry on the first floor (second floor to Americans), small sitting rooms, and other nice touches. (3) THANK YOU so much for complimentary copies of a good English-language newspaper, the International Herald Tribune.
My only criticism is minor, and one that I have with most hotels these days -- the duvets are a little too warm. As usual, my husband and I remove the duvets from the covers, and just sleep with the covers. But that seems to happen everywhere these days...
To sum: this hotel really sets the standard for comfort, charm, and excellent service.
- Official Description (provided by the hotel):
- Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more less
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- Also Known As:
- Goldener Hirsch Hotel