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Sheraton Grand Salzburg
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Reviews (1,136)
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Reviewed November 3, 2013

I really can't tell you how impressed we were with this hotel. From the minute we walked in we felt unbelievably welcome and we knew it was going to be a great stay. We stayed in a 2nd floor club room which I highly recommend. Booking a room on this floor gives you access to the 7th floor club lounge where you can relax and enjoy fabulous food and beverages included in the price of your room. We started every morning with breakfast which consisted of scrambled eggs, bacon, deli meats and cheeses, fruits, yogurt, pastries, breads and cereals. They will also offer to make omelets and fried or hard boiled eggs. In the afternoons after a morning of sight seeing we made our way back up for a beer, bottled water or coffee. In the evening after dinner we would visit once again for a nightcap. Different whiskies, beers, wines, juices, waters and delicious desserts, cheeses and breads are available all day long. We have stayed at other hotels with club floors but this one is by far the best we've ever experienced. It really is amazing that they offer all of this! There are also two hot dishes in the afternoon and evening along with soup if you can't make it out or prefer not to go out for a meal. The staff is unbelievably friendly, knowing our names after the first day, and welcoming too, always clearing dishes and asking if everything is alright. Our room was clean, well appointed and the housekeeping staff made sure we had plenty of towels and amenities every day. Our room, 212, overlooked Marabell Gardens with two huge windows that opened so that we could enjoy the fresh air. We also had free Wifi which is very important for my husband whom is always working throughout vacation! The hotel itself is in a great location with Mirabell Gardens right behind it which you can walk through to get to Old Town. Old Town is a quick and beautiful 10 minute walk from the hotel and the staff will give you directions along with a map of the city to get you started. We have traveled all over Europe and I have to say that this is one of our favorite places to visit and stay….can't wait to go back again!

Room Tip: I definitely recommend reserving a Club Room with access to the club lounge and a garden view if available.
  • Stayed: October 2013, traveled with family
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2  Thank melzyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Grand Salzburg, responded to this reviewResponded November 6, 2013

Dear melzyr,

Thank you very much for your sharing with us and other travelers your recent experience at the Sheraton Salzburg Hotel. I really appreciate your positive words about our Hotel and am very glad everything was to your complete satisfaction. It is our intention to make guests feel at home at our property and therefore we are always working on the quality of our rooms and our staff. It is a pleasure to read your recommendation of our Club Lounge. We tried to create an entire level of executive comfort and are pleased that you could enjoy all the advantages. Hopefully we will again have the chance to welcome you when you are back in Salzburg. I remain with my best regards
Herbert Mosbruck
General Manager

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Reviewed October 26, 2013

I very rarely rank a hotel as "excellent" but this particular hotel exceeded all expectations. The location was great, right behind the Mirabell Palace and gardens and about a 10 minute walk to the old city of Salzburg. The service was fantastic, they accommodated our early check-in request and didn't charge us for an extra day of parking even though we stayed over 24 hours (hotel parking is 17 Euros for each 24 hours). The rooms were clean, modern, spacious and well-decorated. The beds were also VERY comfortable. Wifi, bottled water and chocolates were provided complementary of the hotel. Restaurant recommendations in the neighbor provided by the front desk staff were also very good and more reasonably priced than the more touristy old Salzburg restaurants across the river. I don't know how much a stay here in high season would cost but for the low rate we got (for a mid-week late October stay), this is one of the best hotel values I have every gotten for my money. I would highly recommend a stay here.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank travelover007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Grand Salzburg, responded to this reviewResponded October 29, 2013

Dear travelover007,

Thank you very much for your sharing with us and other travelers your recent experience at the Sheraton Salzburg Hotel. I really appreciate your positive words about our Hotel and am very glad everything was to your complete satisfaction.
It is our intention to make guests feel at home at our property and therefore we are always working on the quality of our rooms and our staff.
Looking forward to see you back soon in Salzburg I remain with my best regards
Herbert Mosbruck
General Manager

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Reviewed October 23, 2013

Stayed for 2 nights. Room is very big and furnishing is above average. Breakfast selection was great & high speed internet connection was very reliable. Both breakfast & internet was included in our room package which gave excellent value for money. Parking at the basement was very convenient but had to pay 35 euros for 2 full days. Hotel is within 3 minutes' walk from the Mirabell gardens & a pleasant stroll to all the major attractions in the old town. Staff at reception does not speak very good English but is very friendly & tries her best to help. Overall a very pleasant stay.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank JimTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Grand Salzburg, responded to this reviewResponded October 28, 2013

Dear JimTan,

Thank you very much for staying with us and taking the time to write a review on Tripadvisor. We appreciate your positive words about the Sheraton Salzburg Hotel very much. I am glad you had a pleasant stay and that you were satisfied with your room, breakfast and our staff. We look forward to welcoming you to Sheraton Salzburg Hotel back soon. I remain with my best regards
Herbert Mosbruck
General Manager

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Reviewed October 19, 2013

Lovely hotel in very convenient and quiet location. Only a 10 minute walk from the old town and located next to the Mirabell Palace. Staff are friendly and helpful and the buffet breakfast won't leave you hungry! This hotel is what you would expect from a Sheraton. The car parks in the garage below are tight (but that is the case in most hotels in Europe). We also had dinner at the "sister" Sheraton hotel in the old town. That was also good.

Stayed: October 2013, traveled as a couple
Thank YLH01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Grand Salzburg, responded to this reviewResponded October 25, 2013

Dear YLH01,

Thank you very much for your sharing with us and other travelers your recent experience at the Sheraton Salzburg Hotel.
I am glad that our Hotel and staff measured up to your expectations. We look forward to welcoming you to Sheraton Salzburg Hotel back soon. I remain with my best regards
Herbert Mosbruck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013 via mobile

Spent the night here on a quick trip to Salzburg. Great location next to the gardens and a very nice hotel. Not too far to walk to the fortress, old town or the monestary brewery. Highly recommended this location. Rooms were nicely decorated and well lighted and the beds were quite comfortable. My wife, who expects nice things, was very pleased with the hotel.

Stayed: September 2013, traveled as a couple
1  Thank ram9825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Grand Salzburg, responded to this reviewResponded October 21, 2013

Dear ram9825,

I would like to thank you and your wife for your stay with us. It is a pleasure to read that you highly recommend our hotel and that you were satisfied with our location and service. Hopefully we will again have the chance to welcome you and your wife when you are back in Salzburg. I remain with my best regards
Herbert Mosbruck
General Manager

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