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“Sounded great, but change of mind”
Review of Bankhammer Helga

Bankhammer Helga
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Bankhammer Helga
Ranked #39 of 61 Salzburg B&B and Inns
Arenas de San Pedro, Spain
Level 6 Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Sounded great, but change of mind”
Reviewed September 4, 2011

We emailed Helga a couple of weeks before and confirmed our reservation, even giving her a credit card number. We explained that we have a baby and that we would be driving to Salzbourg, and it was apparently all ok.

On the day that we were to reach, we took a few wrong turns with the car, which set us back about an hour, and there was a long stretch of construction from Vienna to Salzbourg, which set us back another hour. So, like good guests we called ahead and informed, and guess what?
She informed us that no, she has a social commitment, and our booking is now cancelled. She will only come back at 10 or so in the night. We asked if we could pick up the keys from where she was, or a friend or a neighbour, but that was not fine. We asked her to call us when she gets back, but she says airily that we'll find another place, and she wont hold us to our reservation, and that SHE understands that we dont want to stay at her place anymore!!! After that, no help/information etc. She does not even pick up the phone!

I dont know how good the place was, but best avoided if the proprietor obviously does not care about reservations!

  • Stayed August 2011, traveled with family
    • Service
Helpful?
4 Thank Amelie9626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Minneapolis
Level 4 Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 29, 2010

Staying with Helga was one of the best experiences we had on our three-week trip to Europe in the summer of 2010. We stayed three nights, in a lovely, spacious room, with our own private bathroom just down the hall. The beds were comfortable, plenty of room to spread out, and the bathroom was huge! We had a bit of trouble finding the place, but discovered it was on a very accessible street that led us easily to the center of Salzburg for sight-seeing. Helga prepared a lovely, filling breakfast each morning and had a substantial amount of tourist information available. We arrived late in the evening, and Helga recommended a guesthouse just up the road for dinner. We had the best cream of potato soup in our lives that night, and went back the next night just to have the soup again!

This guesthouse is on a busy street, but cars are going slow and the traffic isn't really a problem. I am a light sleeper, and it didn't keep me awake! The house is quaint and cozy, with rag rugs on the stairs and in the hallway, giving it a real farmhouse feel. The morning we left we asked to look around the farm, and we met the horses, cows and took a peek into the barns and at the machinery (I grew up on a farm).

Helga was so personable and accommodating that it truly felt like we were staying with family. We would not hesitate to stay with her again and felt that the room was a great value and a superb location. Breakfast was included in the room price.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eekfun2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bankhammer Helga

Property: Bankhammer Helga
Address: Moosstrasse 77, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Hotel Style:
Ranked #39 of 61 B&Bs / Inns in Salzburg

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