We emailed Helga a couple of weeks before and confirmed our reservation, even giving her a credit card number. We explained that we have a baby and that we would be driving to Salzbourg, and it was apparently all ok.
On the day that we were to reach, we took a few wrong turns with the car, which set us back about an hour, and there was a long stretch of construction from Vienna to Salzbourg, which set us back another hour. So, like good guests we called ahead and informed, and guess what?
She informed us that no, she has a social commitment, and our booking is now cancelled. She will only come back at 10 or so in the night. We asked if we could pick up the keys from where she was, or a friend or a neighbour, but that was not fine. We asked her to call us when she gets back, but she says airily that we'll find another place, and she wont hold us to our reservation, and that SHE understands that we dont want to stay at her place anymore!!! After that, no help/information etc. She does not even pick up the phone!
I dont know how good the place was, but best avoided if the proprietor obviously does not care about reservations!