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Villa Trapp
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Reviews (363)
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Reviewed November 25, 2011

I had this hotal booked for my me as a birthday treat as a massive fan of TOSM. My partner booked this hotel not only for the historic interest but of their supposid 'family friendly' attitude. The first dispointment was the rooms which were very clean but modernly decorated without much TOSM or traditional austrian theme in mind.
Our seoncd major issue was the lack of facilities within the rooms, when we booked we appriecated that there was not anylone avaiable in the hotel after 7pm, therefore we pressumed we would have a kettle or prehaps a fridge. Unfortunately none of these things were available within our rooms which made life difficult with a child under two particualr when hot water is required fo formula milk.

On one positive note the suite was warm!
On another very positive side the customer service we had from Christopher and and his wife was excellent, however their staff very much let them down. For example one morning at breakfast one of their staff was questioning us quite confrontationally with regards to arrangements Christopher and I had made for hot water., The waitress knew we did not speak German hwoever chose to discuss this in front of the other german speaking breakfast guests.Unfortunately we did not understanbd her and could not answer what she was asking of us. She made us feel very uncomfortrable in fromt of other guests. My partner ttried to discuss this with Christopher whom said thewr was no issue.

We felt Salserg was a stunning city which we would love to return to, think that we should look for somewhere closer to town for better value for money.

Room Tip: Maria suite was very spacious but characterless.
  • Stayed: November 2011, traveled with family
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4  Thank corrine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2011

The Villa Trapp : an imposing Austrian-style house (with a railroad at the far end of the garden...rarely mentioned in reviews...), but that's it !
In vacation in Salzburg for a week, we hoped a lot from this stay and had booked a deluxe room (Werner's room) there for 6 nights, investing 259 euros per night. What a disappointment !!
Three reasons for that : a room clearly under the deluxe standard described on their website, a total lack of care toward guests and, the worst, a dishonest landlord who, after our return to France, refused to proceed to the refund of our last night, contrary to his wife's agreement during check-out, agreement which turned out to be pure hypocrisy.
About the deluxe room :
- white furniture made by IKEA : nothing to do with the "exclusive furniture" mentioned in the room's contractual description... (see pictures),
- no sofa, contrary to the room's description,
- a window partly broken, impossible to close during night (unfortunately pretty cold at that time),
- a lamentable tiny bathroom (cleaned up in a random way...) with no tub, a lavabo stuck between the toilet and a basic shower stall, white clinic-style tiling, no way to dry up your bath towel, toilet paper not refilled (you will have to "borrow" some in the shared WC) and no courtesy bathroom kit (just a bar soap and a sachet shampoo for two, not refilled for 5 days.....)
All this can seem anecdotic but shows that this house is not as serious as we could expect viewing the story and displayed respectability of the place. In fact, everything is invested in communication around the musical "Sound of Music", but this property is definitely everything but a warm and friendly guest house : nobody to welcome you after 7 PM, nobody to explain you why a baby crib crops up in your room one night (!), nobody to carry it off, nobody to take care of security over night, nobody to build up conviviality in the breakfast room, finally landlords invisible during the whole stay except when time of checking-out is coming...
Lastly, a VERY UNPLEASANT feeling when observing that the last night cancelled that the landlady had explicitly committed to pay-back, was not refunded. In spite of three months of action with the help of the booking website through which we had reserved this stay, we never saw our 259 euros back....
To sum up, the original musical seems to be now the Sound of Money !

  • Stayed: July 2011, traveled as a couple
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7  Thank pitufodisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

For fans of "The Sound of Music" this is a no-brainer. Reasonably priced and not "touristy", with nice enough breakfast, room quality, and service that goes along with staying here. A 5-minute walk delivers you to the bus which will take you to the center of Salzburg in 5 stops. Very helpful with maps and suggestions was Christopher, who greeted us at the front door. Willing to answer questions and talk about the lives of the famous family. Free parking out front, located in a quiet neighborhood. Stairs and elevator available. Stayed in the oldest daughters room, who was portrayed as Liesel but that wasn't her name in real life.

Staff not available 24 hours. Had internet trouble in the common area, and if someone was available to point us in the right direction we could have accessed their network to plan our next stay at night instead of taking time in the morning.

Room Tip: The room we stayed in was nice, but others that we looked at were nice too.
  • Stayed: October 2011, traveled with family
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1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2011

Villa Trapp is a trap. I timely cancelled my July 24-26, 2011 booking as early as July 12, 2011. But Villa Trapp still charged me the full amount of EUR 312. When I emailed them the cancellation confirmation, they promised to refund the erroneous charge to my Master Card. But until now, three long months after, they still have not refunded me. I wrote them a letter requesting a copy of the email confirmation of their refund payment to my Master Card to prove that indeed they have refunded me, but they have been ignoring my emails. They are unresponsive and evasive especially when you are asking for a refund. This is clearly unfair business practice. May this serve as fair warning to all. May you never have go through the trap I have been caught in ...

Stayed: July 2011, traveled with family
16  Thank hopecatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2011

My daughter and I stayed here and at Schloss Leopoldskron (adjacent grounds were used in filming of S.O.M.) because of our love of Maria von Trapp and the Sound of Music. We were excitedly anticipating the warm welcome of the proprietors and the tour, both of which we had heard so much. Instead, one of the owners pointed us to the room and said the nearest restaurant was a "stroll" away (only if you don't mind to walk about 45 minutes). No telephone in the room. No water glasses - and we were looked at rather strangely (as if we were imposing) for requesting them. The room was very comfortable, but as one reader commented, the villa lacked atmosphere. Lovely on the outside, it lacks homey warmth on the inside. On the other hand, do be aware that it gets physically warm if you plan to be there in the summer. We were there at the end of May and it got pretty warm - no fans. Although staying in the vonTrapp home was a dream come true, it would have been much nicer (especially for the money) if even a simple touch such as cookies and tea had been offered (since there is absolutely nowhere close by to purchase anything) or if a few more tables and chairs were placed outside. One woman monopolized the single tea table and chair so that no one else could enjoy the backyard view. The breakfast food was average. Christopher did his Sound of Music talk as we ate. Our trip was in the summer of 2010, I am late posting.

  • Stayed: July 2011, traveled with family
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Thank vintage40s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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