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Holiday Inn Salzburg City
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Reviews (711)
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All reviewsold townminute walkmountain viewtrain stationnumber busair congave us a mapmodern hotelthe staff was friendly and helpfuleuros per personcorner roomstayed here for nightsstandard roommain stationquiet locationmini barpublic transport
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304 - 309 of 711 reviews
Reviewed April 17, 2014

The number 2 trolley bus runs directly between the hotel and the airport. This made getting to the airport very easy . No changes with luggage. A single fare is 1.6 euros. However the 24 hour city ticket we had at 3.3 euros was still valid from the day before. Useful to have coins for bus. If arriving at the airport and trying to get to the hotel I suggest you take any bus to the Banhof ... Train station and then change to the No 2 bus as unsure how frequent No2 bus is going to hotel. Hotel was nothing special but clean and functional. Not a big menu for food but walking distance to a Mc Donald's and not far from town centre. Good value for what we paid. No pool. No. Children activities. Had to pay extra for Internet.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 0609loz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Salzburg City, responded to this reviewResponded May 3, 2014

Dear 0609loz,

We value all feedback we receive from our guests as it allows us to improve and provide the best experience possible. I appreciate the positive remarks on our hotel location. However, I am sorry to hear that your experience fell short of your expectations and apologize for the inconvenience you have experienced caused by some aspects of our hotel facilities. Please be assured that we do take all feedback seriously, and we will look into them accordingly.

Again, thank you for your review. We hope to serve you in the future and provide you a better experience.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014 via mobile

The hotel is nice. Clean rooms and the breakfast is very good. If you are traveling on a budget it's a very good choice. The hotel is about 1.5 km to city center.and the staff is very helpful. We spent a nice two nights in a wonderful city

Stayed: April 2014, traveled with friends
1  Thank lamzou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn S, Front Office Manager at Holiday Inn Salzburg City, responded to this reviewResponded April 10, 2014

Dear Guest lamzou,

We appreciate the time taken to post feedback and were so happy to hear just how much you enjoyed your stay.

We hope to be able to welcome you back in the near future.

Mariana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014 via mobile

Nice hotel Its about 1.5 km to city centre. If your traveling in budget it's a good choice. The breakfast very good and the rooms are clean. Diana a receptionist very friendly and helpful. Our stay at this hotel was good

Stayed: April 2014, traveled with friends
Thank lamia t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn S, Front Office Manager at Holiday Inn Salzburg City, responded to this reviewResponded April 10, 2014

Dear guest lamia t,

thank you very much for choosing the Holiday Inn Salzburg City.
We are very happy that everything was to your satisfaction.

We are looking forward welcoming you back in the future.

best regards from Salzburg
Mariana

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Reviewed April 3, 2014

Stayed here from Munich, to check out the area.
Rooms were small, I didn't really expect much. Service was ok, staff didn't speak English well but thankfully I was traveling with my German friend.
The soap was empty on the bath area!

We went on a tour to check out the city which was very nice and historic, got to see the house from the "Sound of Music" that was really cool.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BRAI79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Salzburg City, responded to this reviewResponded April 18, 2014

Dear BRAI79,

Thank you for taking the time to express your thoughts and concerns. It is great to hear you liked our convenient location. We strive to give great and impressive accommodations and service to all of our guests and it is regrettable you were not fully satisfied with your experience with us. Please remain assured that we have recorded your comments and will forward them to the appropriate departments for future considerations. We value your feedback and we hope to have the pleasure in welcoming you back again very soon.

Once again many thanks for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed March 31, 2014

I booked this hotel for 2 nights via the hotel website. I booked a mountain view king room for two people. When it came to filling out the booking details, it kept trying to charge me 28 euros per night for an extra person. I assumed it was a glitch in the website and went ahead with the booking only to discover when we got to this rather unprepossessing looking hotel very much on the outskirts of the main city that the room rate is for one person and they charge for the second! No amount of pointing out that the reservation is made in a king room for 2 persons as stated in the booking and therefore I should not be charged for the extra person. No where in the world have I booked a double room for two people onto to be charged for this extra person! In fact we'd stayed at a Holiday Inn in Germany a couple of days earlier and we were charged the rate stated - no hidden extras. I told the manager we no longer wished to stay and left the hotel after being assured we wouldn't be charged. As a side-note we-re staying in another Holiday Inn in France tomorrow night and we aren't being charged for an extra person. What a rip off in Salzburg! And btw the claim that it's only a 10-15 min walk to the old town is also false, it might be tot he very outskirts of the old town but it's a lot further than that to the centre - be warned!

Room Tip: Check your booking carefully to make sure you aren't being charged for a mythical extra person!
  • Stayed: March 2014, traveled as a couple
    • Value
    • Service
2  Thank Aussiewriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Salzburg City, responded to this reviewResponded April 17, 2014

Dear Aussiewriter,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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