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“Nice location but service was ok.”

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Holiday Inn Salzburg City
Ranked #44 of 132 Hotels in Salzburg
Waterloo, Canada
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice location but service was ok.”
Reviewed April 3, 2014

Stayed here from Munich, to check out the area.
Rooms were small, I didn't really expect much. Service was ok, staff didn't speak English well but thankfully I was traveling with my German friend.
The soap was empty on the bath area!

We went on a tour to check out the city which was very nice and historic, got to see the house from the "Sound of Music" that was really cool.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BRAI79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Salzburg City, responded to this review, April 18, 2014
Dear BRAI79,

Thank you for taking the time to express your thoughts and concerns. It is great to hear you liked our convenient location. We strive to give great and impressive accommodations and service to all of our guests and it is regrettable you were not fully satisfied with your experience with us. Please remain assured that we have recorded your comments and will forward them to the appropriate departments for future considerations. We value your feedback and we hope to have the pleasure in welcoming you back again very soon.

Once again many thanks for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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610 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
England, United Kingdom
Level Contributor
264 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
Reviewed March 31, 2014

I booked this hotel for 2 nights via the hotel website. I booked a mountain view king room for two people. When it came to filling out the booking details, it kept trying to charge me 28 euros per night for an extra person. I assumed it was a glitch in the website and went ahead with the booking only to discover when we got to this rather unprepossessing looking hotel very much on the outskirts of the main city that the room rate is for one person and they charge for the second! No amount of pointing out that the reservation is made in a king room for 2 persons as stated in the booking and therefore I should not be charged for the extra person. No where in the world have I booked a double room for two people onto to be charged for this extra person! In fact we'd stayed at a Holiday Inn in Germany a couple of days earlier and we were charged the rate stated - no hidden extras. I told the manager we no longer wished to stay and left the hotel after being assured we wouldn't be charged. As a side-note we-re staying in another Holiday Inn in France tomorrow night and we aren't being charged for an extra person. What a rip off in Salzburg! And btw the claim that it's only a 10-15 min walk to the old town is also false, it might be tot he very outskirts of the old town but it's a lot further than that to the centre - be warned!

Room Tip: Check your booking carefully to make sure you aren't being charged for a mythical extra person!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Service
Helpful?
2 Thank Aussiewriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Salzburg City, responded to this review, April 17, 2014
Dear Aussiewriter,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
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Travelers are raving about these Salzburg hotels

Melbourne, Australia
Level Contributor
82 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 23, 2014 via mobile

The hotel looks like a grey office block from the outside but it's a little better inside. The location is not great. It's around a 20 minute walk into town. My room was a decent size but was pretty dark and didn't have a fridge. I had a balcony but it was not segregated from other rooms on my side of the building so anyone could just walk past my room. I felt pretty uncomfortable with that. Don't expect any bathroom toiletries either. There are also no English speaking channels on the TV. That's a first during my travels. There is no free wi-fi anywhere in the hotel. That's pretty rare in hotels these days as well. Breakfast was decent but I wouldn't stay in this hotel again if there are other options available.

Stayed February 2014, traveled solo
Helpful?
Thank Hunstow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Salzburg City, responded to this review, April 8, 2014
Dear Aussie1313,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2014

Rooms are well equipped though small compared to other Holiday inn properties. However situated at the place where hills and the downtown both are at almost 10 mins drive which is very convenient for travellers.

Room Tip: All Rooms are adjacent to main road with a view of the hills .
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rajibb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn S, Front Office Manager at Holiday Inn Salzburg City, responded to this review, March 28, 2014
Dear Rajibb C,

I am truly delighted to hear that you have enjoyed your stay with us.

Our Team does really enjoy delivering inspirational service to give you a truly memorable stay. I will pass on your comments to the team.

I hope we will be able to welcome you back soon at the Holiday Inn Salzburg City.


sunny Regards from Salzburg

Mariana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York CIty
Level Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 18, 2014

Average Holiday Inn with dark rooms; even with all lights on, we still couldn't find anything in the suitcase during nighttime. Breakfast was ok but, when compared to other Austrian hotels seemed a bit bland.
The hotel is about 6 blocks from the center, which, depending on your needs may be good or bad. The garage, despite being large, had a narrow gate and access ramp, and it was hard no maneuver our SW rental.
The service though, was outstanding: very knowledgeable and friendly staff in all shifts.
Next time I'll pick one of the hotels in the center of town.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 777_Carla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Salzburg City, responded to this review, April 2, 2014
Dear 777_Carla,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the lighting in the room prevented you from fully enjoying your time at the hotel. We were very pleased to read your kind comments about the staff as well as the perfect scores for Service, Sleep Quality, and Value. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
3 reviews
Reviewed March 3, 2014

It was truly a nice hotel with friendly staffs. The only setback during our stay was that hotel's restaurant was under renovation and we have to walk 15 - 20 minutes just to have dinner. Otherwise it would be a perfect stay.
Nice breakfast with plenty of choices and servings.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsehong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn S, Front Office Manager at Holiday Inn Salzburg City, responded to this review, March 5, 2014
Dear guest tsehong,

Thank you for taking the time to post comments about your recent stay with us.

It will be my pleasure to share your feedback with the rest of the team of the Holiday Inn Salzburg City and we hope to welcome you back soon.

We hope to be able to welcome you back in the near future.

Best Regards from Salzburg
Mariana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katowice, Poland
Level Contributor
161 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed February 15, 2014

We stayed in the hotel for just one night and hoped to see at least some of Salzburg on the afternoon and evening that we had. The hotel was a perfect choice. The location is very convenient - quickly and easily approachable from the highway, and at same time - just a 10-15 minutes' walk from the old town. This was exactly what we were looking for. The rooms were very much like in any other Holiday Inn hotel - not luxurious, but comfortable enough, with clean bathroom and very good shower. The staff was friendly and helpful; their English might not have been fluent, but the communication was still OK. We were particularly surprised with the breakfast - we have stayed in quite a few Holiday Inn hotels in Europe, and have never been served such a wide selection of fresh, tasty, and mostly local items. The breakfast was quite expensive, but it was worth the price. Generally, we do recommend the hotel - not only for business travelers, but also for weekend visitors such as ourselves.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank malgorzatatomczyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn S, Reservation Agent at Holiday Inn Salzburg City, responded to this review, February 20, 2014
Dear malgorzatatomczyk,

Thank you for the lovely feedback and choosing the Holiday Inn Salzburg City. It was our pleasure having both of you at the Holiday Inn Salzburg City.

We are grateful for your kind words of appreciation of hotel & service. Here at Holiday Inn Salzburg City, we believe to do the service in a high a class & maintain the high standards at the same time.

We hope to see you soon in future again and wish you all the best.

Best regards
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Salzburg City

Property: Holiday Inn Salzburg City
Address: Sterneckstrasse 21 | 5020 Salzburg, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#34 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Salzburg City 4*
Number of rooms: 100
Official Description (provided by the hotel):
Stay central at the modern Holiday Inn Salzburg City hotel, a short walk from the sights of Salzburg's historic Old Town. Our contemporary hotel is a gleaming glass-fronted building just 5km from Salzburg International Airport. Enjoy far-reaching mountain views and an Alpine feel in your stylish Guest room. Stroll down bustling Linzergasse Lane and over the Salzach River to see Mozart's birthplace on Getreidegasse shopping street, 2km from Holiday Inn Salzburg City. Ride the funicular railway to majestic Hohensalzburg Castle and gaze out over the city from its grand turrets. The headquarters of Porsche Salzburg and Ernst & Young are a short drive from our hotel. Features: See Salzburg on a sightseeing city tour for example by bus with a hopp on and hopp off ticket. The restaurant staff is looking forward serving you delicious international cuisine in our restaurant "In(n)ovation" with indirect lightning and front cooking station as highlights. Our hotel lounge and 24-hours bar offers from lunch to espresso-break everything that you need to relax. Privat parking-garage available (at a charge). ... more   less 
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Also Known As:
Holiday Inn Salzburg City Hotel Salzburg

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