We have just sent Christmas 2013 at this wonderful hotel. From the moment we were picked up at the Airport, which was arranged by the hotel, to the moment we left, there wasn't anything that we could moan about, criticise,or wish that it had been different.
The receptionist, Jessika, was fantastic and went out of her way to provide any information we needed, from organising ski passes, to keeping all the guests informed of lift closures one morning during a period of high winds.
Christmas Eve was magical, a harpist, carols, Father Christmas and presents for all the guests both young & old, followed by a fantastic 7 course dinner.
We were 2 families, with 3 children between us aged 15, 12 & 5, all 3 were welcomed and catered for in the Hotel, from a lovely 'Kids Club' , a children's buffet every evening & despite lots of noise, laughter & children having fun, the children were never made to feel unwelcome and were treated as equally important guests.
The meals were fantastic, a buffet breakfast to set us up for the day, fresh fruit in the lobby, hot snacks and cake to return to after skiing & then an evening meal with various themes & all freshly cooked. Marius , the Sommelier, was great, funny, informative and nothing was too much trouble,even cleaning up spilt red wine, bolognaise sauce and the general mess that the 7 of us seemed to make every evening !!
The ski rental shop, below the hotel was perfect and provided an excellent service too.
We had a magical Christmas, thanks to the hard work of the 'Will family', who work incredibly long hours to ensure that their guests are having a great holiday. They made us feel very welcome & special & we look forward to returning in 2015.
- Official Description (provided by the hotel):
- The Inspiring 4 star hotel expect you!Spend a memorable vacation at the ever-popular 4-star-family hotel in the center of the village, surrounded by lifts.You’ll love the hotel’s amenities and the unlimited access to sports. Savor our creative culinary delights and fine wines in a personalized, homely ambiance. Complimentary free of charge childcare service at the Alpina Kids Club and our private Snowland right next our own CSA-Skischool Willi Grillitsch - a sport shop is also directly in the hotel NEW: Alpina Wellness ... more less
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