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“Great hotel huge surprise”

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Holiday Inn Villach
Ranked #1 of 19 Hotels in Villach
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel huge surprise”
Reviewed July 13, 2014 via mobile

I was positively surprised by the holiday inn in villach
A great hotel worth staying again & again
Fantastic rooms, super breakfast , decent service, great gym
I will come here again
The rooms are worth mentioning again , very well done , spacious & everything I needed as a traveller

Stayed July 2014
Helpful?
Thank MahendraPoddar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Essex UK
Level Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 11, 2014

First the positives:
Very good location - just over the bridge a very short walk into the altstadt (old town).
Excellent breakfast. Good quality food, lots of choice, freshly cooked eggs, local produce.
The view from the bedroom window (as long as you have a room with a river view) is lovely.
Good car parking right below the hotel.

However:
our stay was spoiled by the upset caused by the hotel's underhand pricing policy. As a previous reveiwer has remarked and i wish I had read it before making my booking. I found the hotel while making a quick search on 'Bookings.com' for one overnight in the area. I found the hotel and remebering its location thought it would be nice and the price was quite reasonable. I told my wife that I would just check the price on Holiday Inn's web site and found the price was even lower. I quickly booked a double room and selected the option to include breakfast for up to 2 people. So we arrived confident in our booking for a double room with breakfast for up to two people. That led us to the assumption that this was the price for two people sharing a room. This turned out to be incorrect and we were advised that my wife's presence would incur an additional charge of 40 euros. The only thing extra involved in my wife's presence was breakfast and that had already been covered by the breakfast supplement for 'up to two people'. Therefore, as i told the receptionist on arrival and on departure - this charge is really out of order. It was obvious that we were not the first people to have raised thsi!

I would suggest that for the single traveller the hotel is ideal. However for two people it may be less than idea due to the above issues, but also the room design, again commented on by previous reviewers. The bathroom and toilet doors are quite transparent which may be chic and modern, but is also quite unpleasant.

The restaurant may well be good as breakfast is excellent, but feeling ripped off we decided to take our business elsewhere for dinner and found the very attractive Romantik Hotel in town. Here we had an absolutely fantastic meal - we have quite exacting standards for food, often being very unimpressed by restaurants getting very positive reviews of trip advisor, but honestly this restaurant and its food were realy special.

Room Tip: try to get a room on the river side.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adrian_COLCHESTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René S, General Manager at Holiday Inn Villach, responded to this review, June 12, 2014
Dear Adrian_COLCHESTER,

I would like to thank you for staying at Holiday Inn Villach as well as for taking time to leave your feedback and your impressions on this website.
On the official IHG webpage, where you have made your reservation, it is very important to fill in the correct number of passengers from the very beginning on. Please let me explain you why: Our hotel is equipped with double rooms only. There is the possibility to book them also for single use but we do not have single rooms as such. So when you enter a request for 1 passenger, there will show up only double rooms on the screen but displaying the price for 1 person. The meaning “double room for up to 2 persons” only describes the room type selected and its maximum capacity. This is, what also happened in your particular case and aroused the irritation about the surcharge for the second person when arriving at our hotel.

Unfortunately we do not have an impact on the depiction of our room types on the official IHG webpage. For future reservations with us I therefore would like to ask you, to make sure that you type in the correct number of passengers before completing the reservation process. Thank you for your understanding.

We are looking forward to welcoming you again at Holiday Inn Villach!
Best Regards,
René Sulzberger (General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi Sad, Serbia
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 21, 2014

Good location in the center of the city, but quiet and calm. Clean rooms but different from Holiday Inn standards, there are no coffee machines in all rooms. Big disadvantage is that there is no bathroom, but glass box inside the room serves as toilet! Also shower is in the middle of the room (glas box). Very unpleasant, especially if you do not travel allone!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dragan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René S, General Manager at Holiday Inn Villach, responded to this review, May 25, 2014
Dear Dragan M.,

thank you very much for staying at Holiday Inn Villach and for leaving your impressions on this website. As we already told you on the IHG webpage – where you also have assessed our hotel – most of our guests like the modern design of our rooms and the bathroom inside. The Holiday Inn standards imply that there have to be coffee and tea making facilities in the rooms, which we do have. You will find a kettle as well as tea and instant coffee at your free disposal in all of our superior rooms. Please note, that only our executive rooms are equipped with Nespresso - coffee machines.
However, we would be pleased to welcome you once more at the Holiday Inn Villach. Kind regards, René Sulzberger (General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 26, 2014

Great welcoming and polite staff, attentive to business Travellers and families with children. Nice clean and cosy rooms, good food with average prices, and very cosy bar. We came here on a reward night and were even offered an upgrade! Highly recommended.

Room Tip: Riverview rooms are quite charming, but if you have children you may ask and book two connected room...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giuliano26874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 10, 2014

Little village, in very nice surroundings (mountains, lakes, etc.). Superb hotel with view on the mountains or on the lake, nice, accomodating staff, excellent food, including excellent choice of breakfast and close to several restaurants, clean, modern rooms.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René S, General Manager at Holiday Inn Villach, responded to this review, May 2, 2014
Dear guest,
thank you very much for your feedback. We really appreciate this. It is good to know that you enjoyed your stay with us at the Holiday Inn Villach.
We are looking forward to welcoming you back soon and wish you a pleasant time until then.
Kind Regards,
René Sulzberger (General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 16, 2014

We stayed one night as a stopover on the way from Venice to a ski resort in Austria.
A short (500m?) walk from the train station through a well lit area of town brings you to the Holiday Inn. Staff were super friendly and professional and our room was well above the standard of Holiday Inns we have stayed at in other countries. Free water, free wifi, big room - much better than any USA, UK or Australian Holiday Inn. I suggest skipping breakfast (17 euro pp) in favour of any of the bakeries near the station.
Overall a good option for a quick stay.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zzz_balla_zzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René S, Manager at Holiday Inn Villach, responded to this review, February 5, 2014
Dear zzz_balla_zzz!
Thank you for staying with us and thank you for taking time to leave your impressions here. We are happy that we could account to your enjoyed stay and we also thank you for your criticism that will help to improve us. Our target is it to become better every day and we would be glad to welcoming you again!
Best regards, René Sulzberger, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Wales
Level Contributor
92 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed December 23, 2013

Having seen the favourable reviews for this hotel, I was going through the process of booking a double room for my wife and myself on the Holiday Inn website at the attractive advertised price of 76 Euros per night. At the very end of the booking process a second person charge appeared of 45 Euros - yes, a supplement for a second person to stay in a double room. I thus aborted the process and booked elsewhere at a sensible price.

  • Stayed December 2013, traveled as a couple
    • Value
Helpful?
2 Thank Barrybloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Villach, responded to this review, January 7, 2014
Dear Barrybloke,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. As for the extra person charge, it is a hotel policy to have an extra person charge for the extra amenities in the room. It is not our intent to inconvenient our guests instead provide rate options that make sense. Nevertheless, we appreciate you bringing this matter to our attention as this is our best resource in providing guest satisfaction. We appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Villach

Property: Holiday Inn Villach
Address: Europaplatz 2, Villach 9500, Austria
Phone Number:
Location: Austria > Austrian Alps > Carinthia > Villach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Villach
#2 Family Hotel in Villach
#3 Romantic Hotel in Villach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Villach 4*
Number of rooms: 133
Official Description (provided by the hotel):
As new design-hotel the hotel Holiday Inn Villach is the first internatl. businesshotel in the south of Austria. Villach, famous for its Mediterrean flair and its extensive festivals like the carneval Villacher Fasching or the traditional folkloric festival Villacher Kirchtag, is located in the tripoint of the 3 countries Austria, Italy and Slovenia. The area with its many lakes - Faaker See, Ossiacher See or Wörthersee, and mountains provides countless opportunities for sports or cultural events. 10 golf courses within a 10 to 30 min. drive (incl. courses in I/SLO). Famous spots like Triest (1,5h), Ljubjlana (1h) or Venice (2h) are worth a trip! The modern hotel offers high-tech equipment like W-LAN and highspeed internet access in all rooms, flatscreen SAT TV and air condition, aswell as an exclusive vitality club with sauna, sanarium, steambath, gym and massages. Located in the heart of town(major companies like Infineon or SEZ only a few min.away), by the river Drau (jogging), the hotel is the ideal location for business and leisure. It provides 12 conference rooms, all with daylight, air condition and latest technology, for up to 280 people. Furthermore the hotel is directly connected to the congress center of town (up to 2000 delegates).Public underground car parking available directly at the hotel. ... more   less 
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Also Known As:
Holiday Inn Villach Hotel Villach
Villach Holiday Inn

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