my husband and I chose this so called 4 star hotel in Villach last year for the New Year's Eve. We chose a lovely double room from booking.com. Reality was a bit beyond expectations: rude staff in the reception, noisy location, horrible old and broken furniture (I'll add the pics to prove it) and broken toilet.Evidently, we went to complain and to ask for the room we had booked in fact. After trying to fool us for around 5 minutes the receptionist saw clearly we wont give up so told us on a rude tone that the room we booked was in fact given already so that's it. When I threatened to call the customer protection she remembered suddenly that the next day another room was available. Breakfast was poor and served by some fat smelly ladies on some often broken plates or cups. Cutlery was quite dirty and the parking had insufficient spots.
- Official Description (provided by the hotel):
- The Romantik Hotel Post is a historical building built around the year 1500 with splendid cross vaulta and a Renassaince facade. It is located in the centre of the pedestrian zone and therefore ideal starting point for private and business travellers. The hotel has 63 rooms On the 3rd floor - above the rooftops of Villach - a wellness area with the following equipment is at your disposal. The hotel has 63 rooms. ... more less
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- Also Known As:
- Romantik Hotel Villach