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“Very bad surprise”

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Falkensteiner Hotel & Asia Spa Leoben
Ranked #1 of 5 Hotels in Leoben
Certificate of Excellence
Reviewed February 28, 2010

We were in the Falkensteiner hotel in Leoben last year (2009) in April and it was perfect. So, we went there again with our friends in February 2010 and it was very bad surprise. We spent in this hotel one weekend.We wanted relax in the spa, in the pool and we wanted good food. But this time, the Falkensteiner hotel was very bad. The room was clean and nice but in the minibar there was only mineral water. No chips, no sweets, no pinuts, nothing...
We had to pay also for parking - 8 Eur outside and 12 Eur inside - in the garage.
In the Asia spa, there was free water for drink but without any cups.
Except this, in the Asia spa, there were really many people from the hotel and also from outside and we had not free sunbeds or chairs. We had to wait until 6 p.m. when people from outside went away and then we could find free sunbeds for 4 peoples.
But the most bad experience was the restaurant in the hotel. We had only breakfast and we wanted also dinner from the menu card. We had to wait for the food more than 1 hour! Then the waitress came and her excuse was, that they have many people in the hotel. Who cares?
The problem was also in the hotel bar. There we had to wait more then half an hour for our drinks beacuse they had many people...And it was Sutarday night so they could have more than one waiter...
We really likes Falkensteiner´s hotel but in the hotel in Leoben, we were really frustrated...

  • Stayed: February 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Humenikova_Beata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 - 46 of 300 reviews

Reviewed August 27, 2008

We booked a room in this hotel, in the last minute, for two reasons: the pools and because they allowed pets (of course, for a daily fee).
The area is beautiful and the hotel looks nice. The main problem is the personnel.
And here are some of the reasons:
- in one week they NEVER changed the bed sheets (how is that possible in a 4 star spa hotel?!)
- the housekeeper used to come to clean our room around 4 p.m. (unless we called the reception desk)
- besides the front desk personnel, the rest was speaking only German
- all menus, info's about the spa services were available only in German?!?!
- we booked an offer on half board basis but in the first evening we were presented a fee of 100 euro for dinner!

And the best of all is the fact that the day buffet (the one that is in the over 14 years old area - suitable if you come without the children and you want some rest) - was situated in the nudist area. If one is not a fan of nudity must be prepared cause there you have a lot of it.

The restaurant services are below any possible limits. In the morning we were waiting between 15-30 minutes to get a clean table.
At the dinner we were offered the worst seats while the Austrian or German guests were invited to choose what pleases them best.
And since the menu was available only in German language the dinner was sometimes a surprise...

It is a shame that they don't train the personnel because the hotel looks very nice, it is new (was opened this year) and the area is gorgeous.

In the meanwhile, instead of relaxing one week in a nice spa we just screwed our vacations and we deeply regret the choice we've made (especially since it was not cheap at all).

  • Stayed: August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
3  Thank Annaluiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2008

Returned late yesterday from a long weekend stay at the newly opened Asia spa.
The hotel is easy to reach from the motorway, large signs at the
exit guide you to the hotel.
Leoben is, for sure, not the ultrastylish city, but when you turn around the corner, there is really a modern designed hotel and a large spa area.
Welcome was friendly, around one hour till our room, top floor,
riverside, was ready.
Well designed and fitted, wooden floor, a small balcony,
shower and a separate toilet. No bathtub this time, available only in the suites. But no problem at all.
Breakfast was buffet style, everything you need on offer,
we had dinner at the hotel, four courses, excellent.
And what about the spa area, free entrance included in our rate.
Three outdoor pools, three indoor pools, a sauna area with
several different places, in- and outdoor places to rest.
For sure a recommendable place for a nice weekend.

  • Stayed: August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank FLIEGER67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
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Stayed: November 2017
Thank David B
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Wolfgang T, Geschäftsführer at Falkensteiner Hotel & Asia Spa Leoben, responded to this reviewResponded 4 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: October 2017, traveled with family
Thank FCG2006
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Wolfgang T, Geschäftsführer at Falkensteiner Hotel & Asia Spa Leoben, responded to this reviewResponded 4 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: November 2017, traveled with friends
Thank Karreen80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfgang T, Geschäftsführer at Falkensteiner Hotel & Asia Spa Leoben, responded to this reviewResponded 4 weeks ago
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Reviewed 4 weeks ago via mobile
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Thank Georg E
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Wolfgang T, Geschäftsführer at Falkensteiner Hotel & Asia Spa Leoben, responded to this reviewResponded 4 weeks ago
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Additional Information about Falkensteiner Hotel & Asia Spa Leoben

Address: In der Au 1-3, Leoben 8700, Austria
Phone Number:
Location: Austria > Styria > Leoben
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Leoben
Price Range: $114 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Falkensteiner Hotel & Asia Spa Leoben 4*
Number of rooms: 103
Reservation Options:
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Also Known As:
Falkensteiner Hotel Asia Leoben

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