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Traveler rating
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All reviews train station accor website main station free wifi public transport old town minute walk plenty of places to eat comfortable room enjoyed my stay air conditioning very pleasant stay excellent location town centre excellent breakfast reception city
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3 - 8 of 584 reviews
Reviewed March 17, 2019

my second stay at this hotel was as satisfiing as usual, my car in the parking lot, one-week-card for the tram , busses and commuter trains, and lots of important places beeing at a wlking distance. I`d come back soon.

Date of stay: March 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Trek23568498560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1917GM, Leiter Front Office at Ibis Graz, responded to this reviewResponded March 28, 2019

Dear Trek23568498560,

thank you very much for your loyality and this friendly review!

We do hope that we can welcome you back soon!

Best Regards

Andi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2019

Comfortable room, clean, excellent breakfast, very helpful staff. It was a shame that it was not possible to adjust the heating as the weather was warm - almost hot! Amazingly quiet considering its location - apart from pigeons cooing!

Date of stay: February 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Freedom34820450728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1917GM, Leiter Front Office at Ibis Graz, responded to this reviewResponded March 14, 2019

Dear Freedom34820450728,

thank you very much for reviewing your stay with us!

Best Regards

Andi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2018

This is an old style Ibis hotel, which means that the room, while rather large, is quite spartan and could do with a refurbishment. However, there are some very important positives to this hotel:

- the staff are very nice and polite
- there is a parking garage with lots of spaces underneath the hotel which costs 12,50 EUR per 24 hours, you pay at the reception
- breakfast is fantastic!!
- location is perfect if you arrive by bus or train
- the bed and pillows are very comfortable

The only problem that I had is that the room was very cold at night and even though the duvet kept me warm, I still had to breathe in cold air. To be fair, I didn't report this as I was only there for one night and couldn't be bothered to get dressed and go down, so this might be a problem with that one room only.

Oh and twin rooms do exist, even though the Accor website makes it seem they don't, weird. I just booked a double and prior to my arrival wrote to the hotel and asked for a quiet, twin room and they very kindly honored my request. Thank you!

Room tip: Ask for a quiet room
Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Ecotone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1917GM, Leiter Front Office at Ibis Graz, responded to this reviewResponded December 6, 2018

Dear Ecotone,

Thank you very much for your sharing your experience and concerns!

We are very sorry, that it was too cold for you. For your comfort in the future, please be assured that Ibis staff are available 24 hours a day should something not be to your satisfaction - in almost all cases we can find a solution.

Once again thank you again for writing a very helpful review, it's very much appreciated.

We do hope to welcome you back in the near future.

Best Regards
Andi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2018 via mobile

Stayed here for one night at a cost of £69.00 €79.00 for the two of us.No breakfast included and had to pay an extra €12.50 just to park the car. We were made aware of this on our booking but felt this should have been free like other Ibis Hotels. The room was a good size, bed was comfy but the curtains were different colours one red one brown! the bathroom was very dated,The shower tiles had black mould on the grout and the paint was peeling off the cracked ceiling.There was no soap in the shower which meant you had to nip out to the bathroom sink to use the soap dispenser. Staff were friendly and efficient on reception. But what was really really interesting for us was that we had spent the previous night in an IBIS HOTEL in Edinburgh and although it was a budget hotel with basic facilitys the same as in Graz, Edinburgh Ibis was much more modern and clean looking with FREE parking and at a cost of £29.00 for the two of us it was very good value for money UNLIKE Ibis Graz! Surely this price difference cannot be down to just location!!!

Date of stay: November 2018
Trip type: Traveled as a couple
Thank Niki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1917GM, Leiter Gästebetreuung at Ibis Graz, responded to this reviewResponded November 14, 2018

Thank you for your sharing your experience and concerns.

We do check our room rates almost on a daily bases and always pride ourselves to be competitive in our local market place. We are very sorry if according to your point of view our rates were too high.

Please bear with us that parking is not included in our room rates - located next to the main railway station of Graz many of our guests are travelling by train and do not need parking.

We must apologise that we did no manage to provide you a flawless bathroom, your comment shows us that we need to be quicker in this matter of maintenance.

We are very sorry for your negative experience and that our hotel was not to your liking. If you ever change your mind our doors are always open to you!

Sincerely Yours,
Mark Löschark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2018

Date of stay: September 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
H1917GM, Leiter Gästebetreuung at Ibis Graz, responded to this reviewResponded October 8, 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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