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“ok, but nothing special”

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The Star Inn Hotel Graz
Ranked #12 of 75 Hotels in Graz
Certificate of Excellence
Norway
Level 5 Contributor
58 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“ok, but nothing special”
Reviewed March 10, 2013

Rooms are clean and functional. Service is OK. Wireless is free but at times slow. It does however have little charm, so does the location (though it is an easy walk to the center of the town). If you are looking for a functional solution in the specific area of the town, this hotel might be a very good alternative. I would have no strong objections to be booked again into this hotel by my work partners, but I would probably look for something else if I were here as a tourist.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank italy_norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h2212_11, General Manager at The Star Inn Hotel Graz, responded to this review, March 11, 2013
Dear Accor Traveller,

thank you so much taking the time to post your impression during your stay. Nice to hear, that you enjoyed your stay.

Please be assured, that an excellent treatment of our guests is first priority to us.

We are looking forward to welcoming you again in our hotel.

Warmest regards
Tanja Jost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Cambridge, United Kingdom
1 review
Reviewed February 26, 2013

I was happy with everything about the stay, including food and cleanliness. The only problem was that the internet was not working for the whole of my 2 day stay. For a hotel which welcomes business guests, this is not acceptable.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h2212_11, General Manager at The Star Inn Hotel Graz, responded to this review, February 27, 2013
Dear Accor Traveller,

thank you very much for taking the time to describe your impressions regarding your stay at our hotel.

First of all, we would like to apologize for the inconveniences described.

Upon receipt of your comments, we have contacted our provider. Your comments are highly valuable to us to constantly improve the quality of our service.

Please be assured, that an excellent treatment of our guests is first priority to us.

We are looking forward to welcoming you again in our hotel.

Warmest regards
Tanja Jost
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarajevo, Bosnia and Herzegovina
2 reviews
Reviewed February 25, 2013

Great hotel. I was lucky to book my room in November it was even cheaper. This is my second year in a row that i'm here, but now I bring my friends with me. City center is not far. 10 min by walk. Rooms are great, clean, spacious...Service was really nice. Staff is really friendly, willing to help in any situation. Only problem is with wi-fi. As I said this is my second year in this hotel. Both years I had problems with wi-fi. You can connect, but can't browse anything. If you exclude that, you want be disappointed if you choose Mercure Graz messe hotel.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djebazapelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h2212_11, General Manager at The Star Inn Hotel Graz, responded to this review, February 27, 2013
Dear Accor Traveller,

thank you so much for taking the time to post your impression. I am glad to hear, that you enjoyed your stay with us.
With refer to the not working wifi please accept my deepest apology.

Hopefully we have the chance to welcome you again soon with working wifi.

Warmest regards

Tanja Jost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 14, 2012

Like some others who travel to the university city of Graz , we went to get our daughter "settled" for her year there, and stayed the last week in September. As she is based in one of the many student residences on Moserhofgasse, the hotel was ideally placed - a walk of only seven minutes. As others have stated, trams to the city centre can be got nearby.
The hotel itself is adequate - staff were polite and pleasant, though reception staff could have been more proactive. Breakfast was fine but dinner menu was quite limited and food was ok- we dined there twice. The room and bathroom were fine -clean and well stocked, though the bright green decor would not be to everyone's liking, and wi-fi reception was somewhat patchy.
For many in our part of the world, Graz is something of an unknown quantity -what a pity! The second largest city in Austria - home to eight universities - has much to offer, and unlike the Capital,the people are very friendly and helpful.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaddyWhacked36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h2212_11, Manager at The Star Inn Hotel Graz, responded to this review, November 16, 2012
Dear Accor Traveller,

thank you fso much or taking time to post your impressions on this plattform.
Good to hear, that you have settled your daughter well in Graz for her study year.
Please forward therefor our best wishes to your daughter!

With refer to your comments I want to thank you for the laud and the therefor involved friendlyness of your staff.

We hope to welcome you soon again in the Mercure Graz Messe.

Warmest regards

Tanja Jost
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 11, 2012

Sweet hotel. The location isnt so great, a bit far from center, but otherwise a good value for money.
Big rooms, clean, nice balconies and friendly staff (though a little to robotic for me).
However I really dont understand why we have to pay for parking in the hotel where we stay when its nt in the center.
If the weather is good, Graz is great, dont miss Schlossberg Park

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Talex2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h2212_11, Manager at The Star Inn Hotel Graz, responded to this review, September 12, 2012
Dear Accor Traveller,

thanks for taking the time to post your impressions of your stay in out hotel.
I will share your comments with the entire team.

Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

With refer to your comment, please be informed that there are also parking places on the street, but unfortunatelly they are also not free of charge. Therefore most of the guests use the garage, because its more comfortable.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one


Best regards
Tanja Jost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Star Inn Hotel Graz

Property: The Star Inn Hotel Graz
Address: Waltendorfer Guertel 8-10, Graz 8010, Austria (Formerly Mercure Graz Messe)
Phone Number:
Location: Austria > Styria > Graz
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Graz
#5 Romantic Hotel in Graz
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Star Inn Hotel Graz 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Mercure Hotel Graz Messe offers 101 rooms and is located near the centre of Graz, a world capital of culture. Visit the trade show centre (500 m) and the Landesmuseum Joanneum and its armoury room (1.5 km). The hotel offers a restaurant, bar, 10 conference rooms and parking. ... more   less 
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Also Known As:
Accor Graz Messe

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