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Reviewed September 28, 2017

The Hotel is brand new and it looks nice and comfortable. We have been there 2 nights, 6 persons, all my guests. I did request at the check in to get all bills for breakfast, etc etc...I also pre paid the garages for two nights. My guests have been then asked to pay it again at the check out. It's a totally mess at the front desk and they blame always one of the other. I brought some flowers , they had no vase for it (???). I did send a mail asking for refund, after one week never got a reply. The most unprofessional staff I have ever deal with.

  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Vincenzo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johann_Kaiser, Manager at Comfort Hotel, Star Inn Linz Promenadengalerien, responded to this reviewResponded September 30, 2017


Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Johann Kaiser
General Manager

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Reviewed September 25, 2017

This hotel opened at the beginning of September and is spanking new and modern. It is ideally placed in the centre of Linz. Rooms are spacious and with great showers. The breakfast buffet is superb. The only caveat is that a double room only had one chair.

Room Tip: Some rooms have a view of the cathedral
  • Stayed: September 2017, traveled with friends
    • Value
    • Location
    • Service
Thank jumaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johann_Kaiser, Manager at Comfort Hotel, Star Inn Linz Promenadengalerien, responded to this reviewResponded September 27, 2017

Dear Guest,
we very much appreciate your comments regarding your stay at the Star Inn Hotel Linz.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Johann Kaiser
General Manager

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Reviewed 6 days ago via mobile
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Stayed: September 2018, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohannK520, Manager at Comfort Hotel, Star Inn Linz Promenadengalerien, responded to this reviewResponded 5 days ago
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Reviewed 6 days ago
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  • Stayed: July 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohannK520, Manager at Comfort Hotel, Star Inn Linz Promenadengalerien, responded to this reviewResponded 5 days ago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
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Stayed: September 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohannK520, Manager at Comfort Hotel, Star Inn Linz Promenadengalerien, responded to this reviewResponded 1 week ago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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