I am an experienced traveler, and have stayed in a wide variety of lodgings. But I have never,ever experienced something like this. I agree with the other reviews, that it is simply a place to sleep and nothing more, although the sheets themselves were old and scratchy.Breakfast was sufficient, nothing more. Here a list of why I didn't like this motel:
-Staff was not helpful or friendly
-No toiletry refills
-Fresh towels were not on offer, and the ones in the room were torn and dirty
-Room was generally unkempt:
THERE WAS A PAIR OF UNDERPANTS IN ONE OF THE DRAWERS
-Lightbulbs kept burning out, one after the other
-VERY POOR HEATING, the room was very cold as they turn it down at night, but even during the day you need to dress very warmly when you're in the room. The building is drafty and poorly insulated as well, the walls were very cold.
This was disconcerting because my whole family got the flu when we arrived.
- NOT FAMILY FRIENDLY, walls are paper thin so it's very loud.
-Strict policy of "quiet time"
-Staff didn't speak English (which isn't so bad, but it's not good for international travellers)
-Shower didn't work, it was full of calcium buildup
-Long flight of stairs to get to your room, which was inconvenient traveling with a small child and luggage.
-No phones in the room, no desk service
This place could really use some fixing up! Ok, it's an old building and a budget B&B motel, but with a minimal investment, or at least, proper care of rooms, this place could make a better name for themselves. When I mentioned this place to locals, the general response was shock and disgust. Honestly, the only reason I booked this place was because everything else was booked out, and no mid-range hotel rooms were available. For about 20 Euros more a night the hotel "Wachauer Hof" , also downtown, had regular amenities and nice,clean rooms. So, really, this Pension is a rip off. For Melk it is wise to book farther in advance than a month if you want something nice but affordable.
Only positives were that the TV worked (although it was very tiny), the food was good, the beds were clean, rooms are large.
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